VivaAerobús

✅ Verified Review | Cancun to Mexico City. Apart from hiding charges on their booking system (Be very careful on which options are automatically selected every time you click next. The company refuses to allow passengers with children to bring the stroller to the door of the aircraft. I was travelling with my 3 year old on a 9pm flight and the manager made me document my stroller and carry my kid who was already sleeping for about two hours until the flight was due to depart. This includes passing through security. On top of that the flight was 50 minutes delayed and we basically had to walk to the aircraft right next to the people putting the luggage into the plane. The personnel in the ground were also very rude. At the end we were able to manage but with more that 1 kid, or a slightly older kid this would have been almost impossible. The ground personnel indicated that there is a package for travelling with children however since my child is older than 2 this package is not offered. I will never use this company again.

Mexico City to Puerto Vallarta. The seating comfort was what you'd expect for a low cost airline, but the flight is short, and the price could not be beaten. I had a good experience getting my ticket, the flight was a bit late, but I kind of expected that. The inflight service was fine and the VivaAerobús crew were friendly.