Manila Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 412 reviews
3/10
No Skytrax Rating
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1/10

"overpriced, chaotic, disorganized"

(Canada)

Trip Verified | Airport is very overpriced, chaotic, disorganized. Upon getting in you have no seating until you are at your gate past security. Lots of irritable unpleasant passengers. Customer assistance personnel at information post of CAB look like they’d like to be elsewhere and it’s so overheated in February. Have to go back out and re clear security to get into jolly bee restaurant. Then go through security again to go back to the check in counters and the special pass thru area is for people who work there only. Not the passengers. Make us run in circles. Taxis openly rip off foreign tourists by not using a meter and the concierge assists this in 2024 rather than protecting passengers they extort.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"one of the worst airports"

(Philippines)

Not Verified |   MNL Airport has to be one of the worst airports I have ever been to. It is dark, smelly and old. There was not too much shops and lounges, but there was long lines and chaotic security. The securities are basically freeloaders, they don't do anything but stand. At least it can hold the capacity even when it's travel season.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport is an absolute disgrace"

(Philippines)

Trip Verified | I have been to any kind of airport all around the world. From some small landing strip inside the Amazon jungle, to the world's most high-tech airports. I have never been to an airport as terribly organized as Manila Ninoy Aquino International Airport. This airport is an absolute disgrace. I cannot imagine the notion of responsibility and ownership those people carry. Do they not have any honour or dignity in their work? The entire work-flow of the airport is a chaos. There is not one in the entire airport that believes in what he/she is doing. There is not one single person understanding, helpful or supportive.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"can only recommend Manila airport"

(United Kingdom)

Trip Verified | I entered Manila airport, friendly ladies at the information desk, then when I wanted to queue for check-in, a staff member saw me, I had an injury from Tokyo subway, and offered me at once the second place in the queue that I have not to stand so long. Then everywhere I saw staff only waiting how they can help me. At the boarding area I told staff that I cannot stand long, she took at once my passport, came back later and told me I will be called for boarding. This touched me deeply, such a high level of customer experience I never met on any airport. I walked at this airport a bit slower than usual due to my injury from Tokyo subway, but they reacted at once. I normally walk fast. Also in the security area, it seems the corrupt bullet scam staff of the past has been cancelled. I saw only younger staff members doing their job correctly as in my job where I work in a high security area. So for me as a customer it is very clear, it makes for me now more sense to spend money in Manila than in Tokyo where a huge breach of security on a train station made me injured and no staff member wants to take responsibility for that. I can only recommend Manila airport. When there is a clear ambition to show customers a high level of customer experience, we as customers should honor that.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
6/10

"staff making the best of what they have"

(United Kingdom)

Trip Verified | I hadn't travelled through MNL in several years and was expecting the worst. Arrival in T2 in early morning was trouble free. A few minutes in Immigration and 10 minutes in the Baggage Hall and I was departing the airport by taxi 30 minutes after getting off the plane. This is as good as it gets. T1 Departures - reading the horror stories here I arrived at the terminal at 5am around 4 hours before my departure. No queues at all to get into the Terminal nor any bag screening like before. My check in desk was open, 10 minute wait and I was checked in by the helpful, friendly and efficient PAL staff. No Airport Tax for Foreign Passport... 5 minute wait in Immigration, same in Security screening and I was airside 30 minutes after getting out of my taxi which is the best I've seen in NAIA. This left me with a lengthy wait for my flight but there's plenty seating in T1 Departures with a coffee shop and a book to pass the time. I can't say how typical my recent experience was but it was better than the many dozens of times I've used NAIA over the past 40 years. Sure NAIA is showing it's age, the infrastructure around it is terrible but the staff are making the best of what they have. So many problems in these old airports can be solved if you're just not in a hurry.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

"An absolute shocker"

(Australia)

Trip Verified | An absolute shocker. Arrived on a domestic flight for an international transit. No signs. Vague pictures and hand directions. One staff told me to get a taxi when there was an terminal shuttle bus. Questions to some staff were answered with yes, no and 'later'. No departure board to indicate gates. My gate was changed and I had to run up and down stairs. No escalators. Immigration was wall-to-wall people and took more than 1 hour to get through. I only made it as I am almost a senior. Shops have 10 staff and only 1 register. Would not recommend.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
8/10

"I had a good experience at this Airport"

(Italy)

Trip Verified | I had a good experience at this Airport. Employees were very nice, kind and smiling a lot, and they even asked me how they could help me when they have seen me wondering around confused. Everybody was kind. They have a free shuttle service between the terminals, which Is convenient. It looked clean and with plenty of seats.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Avoid at all costs"

(Australia)

Not Verified | A complete travesty. Transit includes having to find (through sheer luck because staff have no idea) a gate with a large window onto the tarmac where you have to try and spot your bags on the tarmac before opening them up to be re-screened for security (think having to cut off plastic wrap, cut open cable ties etc). Utter chaos! No lines, no information, no logic whatsoever. The terminal itself is dirty, smells, and has inadequate seating. Once you’ve bought a snack and water and proceeded to your gate, you endure another security flex where you have to then discard all liquids again. Nothing makes sense. Staff are rude. Avoid at all costs.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"I would not recommend this airport"

(United States)

Not Verified | I had a 12-hour layover in this airport, and I had originally planned to spend it outside the airport with friends, but was told I couldn’t leave despite not having a passport requirement for the country. So I went to the business class lounge. The people were nice but it is lacking on all fronts, comfort, amenities, food options. Seating is very limited and furniture is dated and uncomfortable. The temperature was kept so cold I thought I might get hypothermia. I went in search of a blanket and after visiting every store the lounge gave me a towel to use as a blanket. Sleep is impossible, I tried. At the time of this writing, I still have two hours to go and I think I might go insane. I would not recommend this airport to anyone under any circumstance.
Experience At AirportTransit
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid T1 Manila at all costs"

(Indonesia)

Trip Verified | Terminal 1 of NAIA. Starting July 2023, Philippine Airlines merged all their international flights from previously split between T2 and T1 into one single terminal (T1). Previously my PR flight connections happened only in T2, and whilst it was not ideal, it served the function without too much hassle. Now welcome to the international transit hell called T1. First of all, upon disembarking the plane, there was zero sign pointing to transfer direction, you have to guess yourself or ask around (all signs only point to immigration and luggage collection). And then, after you reach the always chaotic transfer desk, you will be directed to the real bottleneck: ONE X-ray security check machine serving 150-200 m long queue of people (no, that's not a typo, the queue literally stretches from one end to the building to another, and more!). It's a blatant and complete disregard to transit passengers well being. It was complete chaos and debacle, with people losing their patience and started cutting in for the fear of missing their flights. I spent exactly 1 hour and 45 minutes standing in line. Security check is indeed the main weak link of this terminal and unless something is done to rectify the situation the transit service will soon collapse. I had a chance to experience exiting and entering T1 on a different occasion, and in fact the immigration was friendly and fast. Security check from outside into into the T1 took 40 minutes with only 4 or 5 X-ray machines and extremely slow process including shoes removal. T2 security for international transit does not require footwear removal so there is a glaring inconsistency there. Upon clearing international transit security of T1, things are not getting better. NAIA does not even bother to place a single monitor showing the consolidated schedule of which flight goes to which gate. Same difficulty also arises to find the correct business lounge for the flight (there are several lounges in T1, you can only enter designated lounge for your flight). Passengers are left wandering around for clues. Extremely unprofessional. Avoid T1 Manila at all costs.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no