Discover Airlines

✅ Trip Verified | On both flight they missed to deliver our baby trolley at the airplane/gate even if its tagged. Dull personnel on board. We asked if its possible to eat later on the flight and they said yes, but then it was a problem to deliver food. Ticket were bought as Lufthansa so was a big disappointment to have this third class airline handling us. Will not use their services again.

Not Verified | Our flight was cancelled and we were rebooked for the next day. No problem there. Our claim for compensation was accepted. Now 2 months later and 4 excuses later about transfer issues no money has been received and their customer service is just horrible. Do not fly with them!

Not Verified | Service is so bad، Poor service, flight attendants very bad, services not professional at all plus no respect and not smiling. Food and service its just ok.

Not Verified | Worst flight service ever! Do not pay more for seats with extra legroom. Without notice they hang baby beds over your seat and the mothers seat. You basically travel with another persons baby in your lap! This gives more room for your toes but not your legs. And then the staff argues with you when you try to change to empty seats instead of apologising and finding new seats for you. staff is incredibly loud during the night flight. Never had other flight staff laugh and talk loud like that when lights are turned off. when my husband got sick on the plane and used the sick bag, and he couldn’t bring it to the bathroom as people were in the aisle already to get off the plane, they told him to put the back with his sick into the pocket in the seat. Needless to say we complaint to the airline. Hardly even got a sorry and of course refused to give us a recompense for the seats. We will avoid this airline from now on and can only advice everyone to spend a 100€ or £ more to fly with an airline with better customer service. The flight really soured our first day!

✅ Trip Verified | While I was flying economy, this is never an excuse for indifferent service nor offering. After a 2 hour delay leaving Calgary, shortly befor landing at Frankfurt, we were served a meal. This consisted of a drink, tea coffee or juice, a small yoghurt and a dismal ice cold wrap. After an eleven hour flight, I thought the ice cold wrap was inappropriate for a meal after such a long flight. When I raised this with the cabin crew, they too were indifferent. Suffice it to say Discover airlines won’t see me again in a hurry.

✅ Trip Verified | I purchased my tickets through United Airlines, not understanding that I would be doomed to fly Discover. This is a common practice between airlines, but discover seems to have no way to communicate with United. For example, United always includes a checked bag with their cross Atlantic flights. It was included in this one too. When I was leaving Frankfurt, the gentleman couldn't find any indication that I was allowed a checked bag. I showed him the email indicating that my first checked bag was free. After speaking with a supervisor, he waived the fee. Also, using the UA flight number and reservation code, I had no possible way to select seats or upgrade my seats until I got to the airport. Ok the way out, they didn't have any upgrades available. My seat ended up having less leg room than a US domestic flight. As a 6'3" gentlemen, I typically look for upgrades when possible, but if not, it isn't the end of the world. But with Discover, my knees were pressed hard into the seat in front of me. The only relief was to put my right leg into the aisle where it would get slammed hard by the cart every hour or two. My left leg was left jammed into the seat in front of me and I felt actual pain for days from it. For the return flight back to Frankfurt (today), I experienced the same problem when checking in. They couldn't find my checked bag reservation. I explained the situation and showed her the email like I did in Frankfurt. The email said: "check in your first bag for free". She indicated that she couldn't accept that and I would have to contact United to get a refund. Their fee for one checked bag? A whopping $70 or €65. To avoid having to experience leg pain again, I requested an upgrade to premium economy, thinking that would get me a checked bag for free. She said I could upgrade for $300, but it still wouldn't include a bag. After a bit of back and forth, I was able to convince her to waive the check bag fee if I took the upgrade. Following this, I had to wait 20 minutes in the service line to pay for the upgrade. She had to call someone to process it because the system wouldn't allow it. My assumption is that this is a product of no communication between Discover and United. Again. Eventually, I was able to pay and go through security, which was significantly easier than the check in process. Folks, when your airline treats you worse than the US TSA, there's a big problem. The flight attendant were somewhat nice on the flight here with the exception of a bruise from the drink cart. People, do not fly this airline, pay any amount more money to fly literally any other airline. This was my worst flying experience.

✅ Trip Verified | This is a charter airline and part of Lufthansa group. They use the same seats as Austrian Airlines but in different colors. Seat comfort isn't very high but luckily the flight was short. They've a nice wifi cloud system with movies, music, TV shows etc. Food is buy on board, not even water is given for free. Cabin attendants were friendly and professional. The captain kept us well informed about the flight. Recommend.

✅ Trip Verified | My flight with Discover airlines was schedule for Feb 24, 2024 at 6:25pm from Tampa-Frankfurt. Exactly 5 hours before the flight I was sent an email with the message: Cancellation of your flight 4Y65 on 24 February from Tampa to Frankfurt. I wasn't given any notice and automatically booked on a United flight that I never requested and didn't fit my schedule. Not to mention I lost my connection from Germany to Romania. I called Discover Airlines multiple times and they just hang upon you, they don't care. I was nice on the phone just looking for help from them and they are the worst customer service. I will be filing a claim with them.

✅ Trip Verified | I am very satisfied with the whole journey, and that comes from a person who has extreme fear of flying. Yes, the food is not something special and the seats are not so big, but it is not like I will live there. It is a good company to fly for a vacation and the best part is staff, the flight attendants were amazing, there was one that came the whole time from business class just to make sure that I'm feeling okay, I traveled with my kid and there was enough food and water and everything. Before take off in Punta Cana there was a small problem with toilets and we needed to wait inside the plane and the stuff brought us water and everything that we needed. In the future I will fly again with them. The only thing that I didn't like was not enough ground stuff at the airport.

✅ Trip Verified | Worst flying experience ever. The first flight was 5 hours and we didn’t get a glass of water. The plane had a delay, but I had connection flight that they are responsible to adjust even if this situation and the connection flight was supposed to be 6h and 55 m. Well after 21 h hours I finally got to my final destination and in the next flight there was not space for everyone so some of the passengers got home even later next day. In the plane I asked if I can have a glass of water, and I was told I have to pay it.