Discover Airlines

✅ Trip Verified | Terrible experience with lost luggage. My bag was left in Frankfurt instead of being brought to Tampa. Despite assurances, the wrong luggage was delivered to the wrong location. Customer service marked my claim as "closed" even though my bag was never delivered. Extremely disappointed.

✅ Trip Verified | By far the worst airline service I have ever had. I booked with Air Canada, but the flight is with Discover. I was quoted $185 to fly with two bikes, but when I got to the counter, I was told $50 per bike... great I thought, as it was cheaper. Once I had passed over my credit card, the agent tried to get me so sign a hand written agreement for the Visa transaction, but the number on the paper looked oddly like a 7 instead of a 1 .. once I enquired the attendant informed me that her original quote of $50 each bike ($100 total) was incorrect and the new price was $750 for both bikes for one way! Agent would not give me back my credit card until I signed the paper. I signed it that I did not agree with the transaction. Once at the gate, my wife, who had just been cleared 30 mins earlier that her carry on luggage was no problem, was now told that she had to check her carry on for $250, when my wife politely said that a discover employee had said the carry on was fine 30 mins earlier, she was threatened by the emplyee that she would be kicked off the flight if my wife didn't make it fit in the carry on tester (which it did)? On the flight, our upgraded seats were not available, but they still charged us for the upgrade? what is wrong with this airline? We will never fly with them again.

Not Verified | Flown from Frankfurt, everything on time, you are well informed via email. Nice modern plane, very friendly staff. Good offer of movies, food was also fine.

Not Verified | My flight was fine. But my checked luggage did not make it to my destination, despite having checked it in at least 2 hours before my flight from Berlin. After repeated calls, and twice submitting an "escalation report" online, my bag was delivered by Fedex from Dallas (my destination was Philadelphia) 18 days after my flight. Discover never even contacted me about this; I just got a notice from Fedex about the upcoming package delivery. The online baggage tracking showed conflicting information for the first 3 days after my arrival and then stopped updating; for more than 2 weeks it showed they were still waiting on arrival of my bag to the airport. When I called Discover, the rep was always kind but the only thing they could do was tell me to submit another report online. I am unlikely to ever use this airline again.

✅ Trip Verified | Excellent staff they called themselves charming and they really were. One of the best breakfasts I ever had on a flight, boarding was on time and seats were comfortable

Not Verified | Flight was for our honeymoon, we wake up to find out flight had been postponed to the next day so ruined our first night plans in Naimbia. Had to book not only a hotel at Frankfurt but an additional one in Namibia as landed so late it’s too dangerous to drive at night. So 1 hotel we could not refund and two additional bookings! Followed by this we then asked if we could be upgraded and said it was our honeymoon and answer was ask at gate. Then we asked at gate and not possible to upgrade only if we paid €275 per person to premium or €800 for business class. Both too expensive but they were very kind and gave us window seats. Business lounges were closed not open till later and the other just closed. No point saying honeymoon as no one cares! Gate changed 2 times also causing some confusion. All in all not how I imagined a honeymoon flight I’d class this airline with Ryanair - quality and service is the same.

Not Verified | Booked through Lufthansa for London-Orlando return. Heathrow - Frankfurt by Lufthansa. Frankfurt - Orlando by Discover and return by United Airlines via Washington. Problems started in Frankfurt by staff allowing everyone into departure lounge then having to eject them all to check boarding passes and re-enter. However flight was reasonably comfortable, flight staff were attentive and in-flight meals passable (bit mean with alcoholic beverages unless paid for). On arrival at Orlando we were informed that our baggage, 3 items, were still in Frankfurt! As bag tags were clearly marked “RUSH” and there was a 2 hour transfer window this should not have happened. Customer service staff told us to purchase whatever required and had already raised a claim form for us. Still not very impressed as only had what we were wearing to travel. Luggage turned up 36 hours later delivered to our hotel at 4.30 a.m. Trying to chase up whether luggage was en-route via supplied phone numbers was abysmal. No response at all from Airport service desk despite leaving many call back requests. U.S based customer service blocked my number after 1st call when we were trying to ascertain whether luggage was actually coming on next flight or whether we need to purchase more clothing. After several blocked calls, used another phone and got straight through to find that luggage was now with delivery agent who would take 24hrs to get it to us but if I had called earlier we could have collected from the airport ourselves. Agent could/would not understand that we had been calling for most of the day on numbers they supplied! Return flight by United Airlines via Washington was not the best travel experience but miles better than Discover. And United have a baggage feature on their app which shows where your luggage is and whether loaded or not. We booked through Lufthansa expecting their level of service which unfortunately failed. I will not use them again. At time of writing this review we are still awaiting a refund for necessary expenses. Despite several emails requesting information on status of claim we have had no response. This seems to be in common with other reviews. Avoid discovering how bad Discover Airlines are at resolving their problems.

✅ Trip Verified |   I flew from Frankurt to Las Vegas and back. The price in economy is acceptable, premium economy does not offer relevant benefits but is much more expensive. The planes are old, not very comfortable. In-flight WiFI was not working. On the flight back, we were stuck in the plane the airport for five hours, because the plane was to heavy to take off. In the end, the flight was postponed to the next day. My problem with the airline is, that they are not willing to redeem the full additional cost that the delay caused. They are also not reachable by phone or willing to call me to discuss the issue.

Not Verified | On August 17th, they changed the flight time from 6:40 pm to 9:20 pm, we got on the aircraft at around 9:10 pm. We spent 2 hours inside the aircraft to take off, just giving ourselves a glass of water. We took off at around 11:20 pm towards Munich, but, since Munich airport was closed, we had to stop in Zagreb to refuel, as there was not enough fuel to reach Nuremberg, being in this airport and inside the aircraft (1 hour). Already in Nuremberg, there were 3 buses to take passengers to Munich, another 2:30 hour journey. We arrived in Munich around 5:30 am. (I say again, just with a glass of water). This company talks about passengers' rights, but it's what they care least about. For this company, only passengers have duties, because if there is a passenger who arrives late, they will certainly not be left waiting for them. That's why they abuse passengers. | No passado dia 17 /08, alteram a hora do voo das 18:40h, para as 21:20h, entramos na aeronave cerca das 21:10h. Estivemos 2h dentro da aeronave, para levantar voo, apenas nos dando um copo de água. Levantamos voo por volta das 23:20h em direcção a Munique, mas, uma vez que o aeroporto de Munique se encontrava encerrado, tivemos que fazer uma paragem em Zagreb para abastecer, uma vez que não tinha combustível suficiente para chegar a Nuremberga, estando neste aeroporto e dentro da aeronave (1 hora). Já em Nuremberga, estavam 3 autocarros para levar os passageiros para Munique, mais 2:30h de viagem. Chegamos a Munique por volta das 5:30h. (digo mais uma vez, apenas com um copo de água). Esta companhia, fala dos direitos dos passageiros, mas é o que eles menos ligam. Para esta companhia, apenas os passageiros têm deveres, porque caso haja algum passageiro que chegue atrasado, concerteza que não iram ficar à espera do mesmo. É por isso que fazem é abusam dos passageiros.

Not Verified | Old cabin, very small room and terrible service from the attendants. Scarce and unedible food + no hot beverages. Is an instant coffee expensive to offer after a 1000€ ticket? They cancelled the return flight the day before making me lose all the other flights connection I had.