Discover Airlines

✅ Trip Verified | I am very satisfied with the whole journey, and that comes from a person who has extreme fear of flying. Yes, the food is not something special and the seats are not so big, but it is not like I will live there. It is a good company to fly for a vacation and the best part is staff, the flight attendants were amazing, there was one that came the whole time from business class just to make sure that I'm feeling okay, I traveled with my kid and there was enough food and water and everything. Before take off in Punta Cana there was a small problem with toilets and we needed to wait inside the plane and the stuff brought us water and everything that we needed. In the future I will fly again with them. The only thing that I didn't like was not enough ground stuff at the airport.

✅ Trip Verified | Worst flying experience ever. The first flight was 5 hours and we didn’t get a glass of water. The plane had a delay, but I had connection flight that they are responsible to adjust even if this situation and the connection flight was supposed to be 6h and 55 m. Well after 21 h hours I finally got to my final destination and in the next flight there was not space for everyone so some of the passengers got home even later next day. In the plane I asked if I can have a glass of water, and I was told I have to pay it.

Not Verified | The flights were fine and no delays. The problem is my baggage was missing for two months and when it finally arrived it was broken into and multiple items was stolen. I made a claim with the airline and have been waiting weeks with no reply they do a great job at hiding phone numbers to not be able to call them and chase it absolutely ridiculous. I will never fly again.

✅ Trip Verified | Horrible customer service. I asked to upgrade my ticket to the business class, the lady said there is not enough meals. 30 minutes later she booked 2 seats to someone else. Will never fly with them again.

✅ Trip Verified |  The customer service was disappointing, with extended queues due to understaffing and strict regulations regarding luggage size and weight. Despite the evident frustration, two men at separate counters stood out for their politeness. Flight delays were significant, and passengers were required to stand in line for an hour without boarding the aircraft. I plan to steer clear of this airline in the future.

✅ Trip Verified | Not nearly Premium Economy. Boarding was a mad scrum where we were supposed to have priority. The lady on the microphone at the boarding gate was totally intelligible with her mumbling. The PE cabin was not independent, just an extension of Economy. The seat was a standard Premium Economy seat, nothing special. The IFE was poor with a very small selection to choose from - I watched my own Netflix the whole journey. Food was dreadful and I barely touched it. Nobody asked me why. Was this the same awful food that was served in Economy? Surely not as you have paid for elevated dining. I was served 2 small plastic glasses of wine, under 100ml in each! I was not offered any other alcoholic drink. I flew a sister airline (Swiss) in business recently - Zurich to Mauritius - and it too had dreadful, uneaten food. I flew BA in Premium Economy recently and what a total difference. Really very enjoyable and a whole different story. Never again Swiss or Discover. You have an awful lot to learn as to how to treat your business and Premium Economy passengers.

✅ Trip Verified | Run from this airline. We thought we were booking a Lufthansa flight only to discover that we were flying on Lufthansa's down market, no frills vacation carrier' that is only half a step above a charter flight. Pathetic food, little service, poorly maintained aircraft, and the worst possible gates (set at the far end of both FRA and MCO with the other low cost airlines). The only thing worse than the flight is a tie between trying to get a straight answer from customer service and the surliest check-in agent, we are certain, in the industry.

Not Verified | I just wanted to say a huge thank you to Dylan (from US customer service), who helped me to rebook the flight for my mom from Frankfurt to Tampa on 12/04/2023. Not only he is very helpful and professional but also a kind person.

✅ Trip Verified | Flew from Las Vegas to Frankfurt with another 2 friends and it was one of the worst flights. I have booked my flight in a belief that I will get at least a standard Lufthansa experience. When booking, the flight was marked as a Lufthansa operated by Discover. I had no experience with Discover, but had a good experience with Lufthansa, so I expected to get at least basic Lufthansa standard. I am even in a Lufthansa Miles club so I expected at least fair conditions. As a first IMHO the A330-300 is not a go to aircraft for a transatlantic flight. At least not in the configuration used. The seat pitch and size, toilets and other items are designed for flights up to 5 hours not 10+. There was no possibility to regulate the AC on a passenger level, so I had to sit 10 hours wrapped in a blanket with cold ac blowing directly on my neck. Now I am experiencing a serious spinal cold and need to seek a medical care. The hygienic standard of the toilets was below average. These were dirty, smelly and some lacked even a paper wipes only a few hours after take off. Not talking about the smell that entered the cabin several times Food is subject to a personal taste. But the conditions of serving were far below average. There was just not enough space to eat normally. And after finishing the meal it took at least 1.5 hour for cabin crew to pick up the trays and empty food containers. You have to pay extra for even a simple alcoholic drink like beer or wine. That is something I never experienced on a much more shorter flights in any airline. All others offer you a free drink even in a 3 hour flight, not a 10 hour haul. When we landed in Frankfurt the terminal was not operating and we had to wait quite a long time to get out of the plane. Left the plane thru back side doors and stairs and bus to the terminal. This was also quite inconvenient because the bus took us directly to the other end of terminal and we had to run all the way thru to catch our connecting flight. I filed a claim on the Discover Airlines website shortly after landing and asked for a compensation, but I got only apologies with no solution. This was my first and probably also the last experience with this airline.

✅ Trip Verified | Ten minutes before the flight was scheduled to take off, Discover Airlines gate personnel made an announcement that due to a mechanical issue, our flight was cancelled. Upon inquiry with customer service personnel, I was re-booked on a different flight, which departed the following day. After my trip, I applied to Discover Airlines for compensation, due to the short-notice cancellation of the flight and long delay in re-booking me on another flight. My claim for compensation was denied, citing "extraordinary circumstances." The flight cancellation caused me big problems with my rental car and hotel reservations, in addition to personal inconvenience. Discovery Airlines owes me financial compensation and I will never forget the callous manner in which they casually dismissed the problems they caused when they suddenly cancelled my flight.