Discover Airlines

✅ Trip Verified | It all started when we checked in our luggage. We arrived at the Discover counter and only saw the Business Class check-in desks. Since we were flying Business, we headed there. A staff member standing in front told us we had to go around the corner to check in. That seemed possible, so we went there, but it turned out to be the Economy check-in. So, we returned and told the staff member that we needed to check in here since we were flying Business. His rude response: “You could have said that.” Well, it’s not our job to inform him—it’s his job to ask what class we’re flying. It didn’t get better from there. The check-in agent seemed completely uninterested and, at the end, simply stated a number while staring at us when we didn’t immediately understand what it meant. We had to figure out for ourselves that he was referring to the gate. The only positive experience was the lounge (which was a Lufthansa lounge, not a Discover one). Then came boarding. After scanning our tickets, we walked toward the aircraft, but the entrance to Business Class was still blocked because they weren’t ready. If they’re not ready, boarding shouldn’t start! There were passengers with mobility issues who had to stand and wait until they finally opened the section. The cabin crew was okay, but the welcome Prosecco was undrinkable. The salmon trout tataki appetizer was absolutely disgusting—it smelled awful. The plane itself was old, and the seats were extremely uncomfortable. If you’re tall or overweight, good luck. Breakfast was fine, but I’m still waiting for my apple juice. The lavatories weren’t great either—not at the level of other airlines. Overall, it was okay, but for the price, definitely not worth it. I can’t recommend it.

Not Verified | Where to start - you pay extra to pick a seat - they reassign you to a very much now equal seat. I do not pay extra to sit in the middle! The Premium Economy seats are EXACTLY the same size as Economy - just more leg room, larger eating tray. I booked via LH and had never heard of this airline, seems like AC is using it instead of AC planes. This leads to the next issue. At FRA things were delayed, fine. Then they said, no we cancel - go from Hall C to Hall B transfer desk for rebooting. So everyone hussles out of this secure area to B. LH at B refuse to have anything to do with this - Discovery problem, go to the check-in counters. But most booked via LH, I never picked Discovery! We hussle to the check-in, outside of security, only to be told - flight is back on! Go back through various layers of security back to the gate. I will apply for a refund, not hopeful on that actually happening. Not looking forward to the return flight - also booked with LH, but operated by Discovery.

Not Verified | Our luggage never arrived at our destination during our flight from Gdańsk to Tenerife on February 8, 2025. Since then, we have been completely ignored by customer service, which Provides contradictory information about the location of our baggage. Fails to handle complaints properly, violating passengers’ rights. Refuses to connect us with a supervisor and prevents us from filing formal complaints against staff. Only offers a partial refund for essential purchases, despite being legally obligated under the Montreal Convention (Article 22) to cover the full cost. After 5 days, our third bag is still missing, and when one of our suitcases was finally returned, we discovered valuable items missing.

Not Verified | 1st flight after Hurricane Milton and was told that there would be no food on the flight. Sent me an email and then gave us a letter at check-in to go to a restaurant in the airport prior to flight and then submit receipt which I duly did to the website they specified. 4 emails and 4 times they rejected my claim stating that I had flown in the class I had paid for. They were not going to give me anything ! Not sure what to do next as matter of principal the deliberately mislead passengers

✅ Trip Verified | No regular drinking water in the flight. When we request for plain water, they ask "what do you mean?", the only water they have sparkling water and you cannot get regular water even if you want to buy. Horrible food, our family had very tough time with this segment of the journey.

Not Verified | My husband and I were planning on spending Christmas with family in Paris. Flight from Tampa was 2h late. We had a 9h flight from Tampa to Frankfurt. Missed our connection to Paris by a few minutes. The security at Frankfurt was slow and not friendly and nothing was set up so we could catch our connection though we were told the plane would be held on. We had received an email with 2 options of other connections to Paris, one was 1h later and the other was 2h later than original time. That would have been fine. However we went to Customer Service Lufthansa and we were told we were booked for a flight in 9h! We were only given a $15 coupon to eat in Frankfurt airport as compensation. And we were not upgraded. We spent Christmas Eve stuck in an airport for 9h and got in Paris at 10pm instead of 1pm originally. We were awake for 36h when flying to Paris takes 8 to 9 hours. We were extremely disappointed.

Not Verified | We took Premium Economy because Business Class was already full. Cabin crew was always very polite & helpful. Food lets say "ok", screen small, films were not updated for many many years, small ear plugs (headphones) we got had the worst quality I ever had- but only ones which work at their system. But the flight was not the worst. What was the worst experience was the pre boarding at Frankfurt. I guess it was operated by a subcompany of Discover Airline (not same uniforms) -- this was a group of impolite, rude, arrogant, provocative people who use their power. Several friends of us, and also family members reported us this before, but we could not believe this. Ground service the worst we had anywhere.

✅ Trip Verified | So disappointed! I was using Orlando-Vienna way many years and when it was mostly in Austrian airlines company it was great flight. Last 2 years Discover company was just pure disaster. My husband always missed his connection in Frankfurt - that were late from Orlando always around 2-3 hours. Same my flight in July. But still we were giving them chance. Till today. They cancelled our booking even we had already in our hands printed tickets and sended us as couple totally different ways back to Orlando. Who saved us was Austrian - even they had no idea and nobody let them know why we were booked for another flight when flight in their system was not cancelled. We spent 4 hours to dealing today with this mess. Never again Discover. Rather back to the combination United - Austrian! Opposite of Discover, Austrian always tried to help me and do all the best. Even they are in same group.

✅ Trip Verified | Prior to our flight in August 2024, I diligently followed procedures, including confirming multiple times with Lufthansa’s hotline about transporting a registered air pistol. Discover’s staff demonstrated a shocking lack of knowledge and professionalism, creating unnecessary obstacles that escalated into an outright nightmare. On the day of departure, I was subjected to conflicting instructions, with employees seemingly improvising rules on the spot. Their refusal to check in the item, despite federal police clearance, led to hours of confusion, delays, and emotional distress for my wife and me. Ultimately, we were denied boarding our flight. The lack of empathy or assistance from the airline’s staff was appalling. I was left scrambling to resolve the issue myself while my wife was reduced to tears. Adding insult to injury, we were forced to pay out of pocket for two additional nights of accommodation, transportation, and a new weapon case to comply with their arbitrary requirements. Even after being rebooked, Discover continued to mishandle our case. On the rebooked flight, I was initially barred from boarding due to an “empty entry” in their system, an error that neither I nor the staff could understand. My wife refused to board without me, and it was only after yet another confrontation that we were allowed to proceed. When I submitted a claim for reimbursement of these additional expenses, Discover Airline refused, demanding receipts for every expense despite having bank statements that clearly demonstrate the costs incurred. Moreover, they failed to conduct the thorough investigation I had requested into their numerous failings. In summary, Discover Airline’s handling of this situation demonstrated incompetence, negligence, and a complete disregard for customer well-being. Their staff’s behavior was unprofessional at best and malicious at worst.

✅ Trip Verified | This is the worst airline with the worst customer service I’ve ever flown. On the outgoing flight there was a four hour delay, on the return flight there was a two hour delay and the airline didn’t even give you a free drink as compensation or to say sorry. Their seats are really small and don’t accommodate a normal person. They’re very uncomfortable. Their cabin crew was equally apathetic and dismissive. The food and beverage service on board was terrible. I would rather spend more money than to fly this airline ever again. I spent $1626 on the round trip ticket with a very poor airline.