Frankfurt Main Airport

Not Verified | While the departure experience is improving thanks to new scanning equipment, the rest is still the same as ever: long ways, poor signposting, ridiculous prices for bad food and worse service. After walking for a kilometre, was surprised to find the e-passport gates working for once- for those with non-EU passports, only two counters were manned. Waited 45 mins for baggage delivery at 6 am. Glad no customs control this time..

✅ Trip Verified |   Arrival from IAH took an hour to get our luggage. Sign counted down expected in 30, 20 10 and then just saying delayed, please be patience. 1 hour! Rest of the airport is kinda under construction with leaking ceilings, mouse traps and blue fences. There use to be a moving walkway between terminal 1 and the long distance railway station - gone. Out with the convenience and service - in with more greedy retail space.

✅ Trip Verified | Worst transit efficiency in Europe and terrible custom officers - very slow, chit chat with each other while on duty and when there is a long line of people waiting - even worse, the officer literally got mad upon our inquiry and said “we are chatting, can’t you wait two minutes?” And repeated "two minutes" several times during his work as if it was such a huge bothering for him from chatting. While not serving us, he also stopped us from going to other officers as if we were already in his possession. The most unprofessional part was that afterwards, the officer left his post, chased us after the custom, and threatened us with words "you'd better watch yourself, be careful" - something I feel expected from a mob member, not a custom officer. Although we do not think this is the right treatment to be received by any visitors (we were not even visitors to Germany, only doing transit), we did not argue with him, so the encounter was bad but brief - because we indeed felt threatened! We have visited many countries in Europe - France, Italy, Spain, Czech, Portugal, Ireland, etc. some for several times, but have never felt so un-welcomed and humiliated as what happened today. We have yet to visit Germany, but now I feel it may be the right decision for my family. Simply the worst people working here to give trash service to visitors, will avoid this airport and go to other hubs in the future.

✅ Trip Verified | The area looks is not designed for such a huge passenger number, some of the staffs are rude and unfriendly. The terminal has a nice overview of the taxiways and runways.

✅ Trip Verified | Possibly the worst airport transit experience you can imagine. I had 2.5 hours to transit and made it to my gate 5 minutes before the gate closed. First, there was a long line for the one shuttle to bring you from B to A gates. Then, there were multiple baggage cars and vans blocking the shuttle route. Once we got to the other side of the terminal, they made us go up to the Z concourse and walk through to the other end for yet another crazy long line at immigration where there were only 3 agents. The signs were confusing since the arrows pointing to the A gates led to a staff member blocking the escalator to the gates saying that there “is no way to get to the gates from here, you must go to the other end”. None of the staff seemed to care that many of us were about to miss our flights. One staff member responded, “sorry I don’t know” when asked where A gates where and another staff member said “just miss your flight, take the next one” when people were complaining about the long line at immigration. Several of the moving walkways were also out of commission.

Not Verified | I understand that we need security in this day and age but having got off the plane and going through four to five security check points is that really necessary? What I don’t understand is going through security again you have to throw away your water bottles why? You just got off the plane and making a connection, not like you have exited the airport and have done re-entry. On top of all these, just going to your gate there is another security check point. It’s kind of ridiculous to go through many check points. Have some common sense and think how to better check the folks getting off the plane. I would never recommend anyone to use Frankfurt as a transit airport. Talk to one of the agent and she said composing Lufthansa management. Lufthansa being star alliance partner does not even honor the other airline statuses. What good it is. For future I am going to make an every effort to avoid this ridiculous airport.

Not Verified | I'd read the many bad reviews about Frankfurt Airport and approached our transit through there with some trepidation. Well, we flew from Manchester and landed on time. A bus quickly took us to Arrivals, and we made our way to Terminal Z. This is supposed to be a major hub for international travel - but I was completely underwhelmed. After being directed through the inevitable duty free, you're decanted into a very long wide corridor with gates on the left and right all of the way along. On the plus side, the wifi worked, the toilets were clean, and there was at least 1 water fountain. On the minus side, it was very crowded, and the refreshments available I found were at a Bakery, a small shop selling drinks and sandwiches, and some handcarts selling hotdogs, pretzels etc. Very poor. We had a 4 hour wait until our flight to Dubai, and it dragged and dragged. Boarding acomplete shambles! There were 5 airport staff at the gate, and only one of them was dealing with boarding. I felt like taking over and getting them organised, Very glad when we eventually took off.

✅ Trip Verified | Plane lands at Terminal 2 and parks at an outside stand. External stairs are provided back and front, but the staff allow only the front to be used until 95% of the passengers have used the front stairs and one bus has left. 2nd bus waits for some minutes with doors closed for some time. The bus takes the longest way possible to get to the terminal building. On arrival, a long series of escalators and confusing signs to get to the passport control. After that, several signs showed two options in opposite directions to reach Terminal 1, with many folk looking very lost. Trying to reach Terminal 1, I headed for the overhead monorail service, using 2 escalators taking perhaps 10 minutes. At the entrance to the platform, barriers with a notice: "closed". With no previous information on the ground floor! 5. Returned to the bus stop for buses to and from Terminal 1, which was packed with passengers and luggage. Bus parked 100m away. After 5 minutes, it then moved to the stop, but there were too many passengers. Automatic doors with sensors above "would not let the bus leave until those areas were kept free". Long delay. with no help or airport staff. Trip from Terminal 2 to Terminal 1 was long with 8 red traffic lights with no preference for buses. At the bus terminal, there was no map or information or Airport staff to indicate where the RMW express buses left from. The entire airport experience was a disaster, very frustrating and with no consideration for passengers. Terrible. Best avoid FRA, if you can..

✅ Trip Verified |   Lufthansa flight late from Madrid. They unloaded us to buses and we had a slow transportation to the terminal. Many people had connecting flights. The new gate was B46, a very long walk from where the bus deposited us. Very unfriendly and unhelpful staff in terminal. Very slow and mean customs officer. I made my connection to SQ with 10 minutes to spare a sweaty mess before a 12.5 hour flight. I have another 10 hour flight to follow the 12.5 hour flight.

✅ Trip Verified | The Rental Car stations signage is a total trash. Assuming one manages to drop their car on time, finding the way to the Departure flights is a game of mastermind. Plan 30 extra minutes for it. Once someone is in T2, there is NO INFO whatsoever about the Lufthansa flights. One needs to ask for the helpers to find out, that Lufthansa is actually in T1 (no other airport in the world, makes this process so complex!). To go from Terminal 2 to Terminal 1 (the famous Lufthansa Terminal) is a total horror. I was told from the helpers on the ground (who speak no German by the way) to go outside (7 Celsius) and get a shuttle bus. As you can imagine, outside there is no shuttle bus and the only one present is closed. Interesting enough, inside this one, there is a person who pretends not to see me waving at him asking for help or information – the classic egoistic behavior of “asshole Germans” (masters of unhelpfulness). I return inside the damned Terminal 2 and I see that there is some sort of “Sky train “going to T1 (The “helper” did not mention that) In the meantime she is disappeared. As you follow the directions, you come across broken escalators. The elevator behind it is full, but you do not see it very well, as there is a queue of over 30 people waiting to board it. I load my 25KG Bag, plus my hand luggage, plus my backpack and adventure myself over the stairs. Once at the top, you end up in an abandoned construction site, with fences everywhere. There is no signage and a dead monitor showing a line of 8 large X on a blue, dead screen. Passport control. As you approach it, there are signage : right direction for EU citizens. Left direction for all others. As a EU citizen, I go right, to find out, that all automatic machine are not working. There is no sign, no info, no communication. Behind those machines 2 police officers. As I wave them, letting them know, that EU citizens are stuck, they mumble something, which I perceive as they are done for the day and can walk away. Once again the typical unfriendliness and unhelpfulness.