Frankfurt Main Airport

Not Verified | It takes a while to get out of the plane and walk to the luggage area. Kilometers of walking. Then Waiting there for luggage for more than one hour! It have taken by bag more than 1-1/2 hours to reach the belt. Such is not acceptable. FRA is an airport to avoid if possible.

Not Verified | This airport was a nightmare, I am a disabled woman that needed assistance, I went to four different employees or staff and they each told me it was not their job, I hope never to see that airport again, I was treated unfairly. The staff are truly unfriendly and rude, would not recommend that airport to anyone, I have family stationed at an army base there ,the only reason I was there. I will not ever return.

Not Verified | Excessively abrasive treatment by Frankfurt Airport bag security staff. There was literally NO SIGNAGE at security regarding plastic bag standards, limits for toiletries they require. Rude and intimidating. Gave us an unnecessarily hard time about every item in carry-on. Have never experienced this in any other country. Couldn't check bags because of a tight layover at next leg. Wait times were insane for every step of the process. An hour at boarding pass check, 2 hours at security. Pretty obvious Airport staff are bullying travelers because of their workplace issues/strikes. This is unnecessary and inhumane. We are just trying to get home. Why this chaos? Why are they overflowing capacity when they can't manage it? If they don't want us bringing any toiletries (even less than 1.5 oz) then take them from us, give us coupon equivalents and supply us with free replacements at our destination. Stop being evil and rude about it. We are people, not cattle.

Not Verified | We flew from Amman to JFK connecting in Frankfurt airport. Our layover was 5 hours so we figured we would go to the lounge to relax. The signs are horrible here we had to ask 3 different people to finally find the luxx lounge. As the lounge is a bit far from our gate Z62 we allowed ourselves plenty of time go to through security (1.5hr). It appears that every security line at every gate was easily 500-800 people with no airport staff directing the chaos. Once we got on the gate Z line there were only 2 security check doors open in the normal line but 3 doors open at the fast line. There were easily 500+ people on the normal line that barely moved meanwhile there were only handful of people on the fast line. To make it even worse they then closed one of the 2 doors in the normal line now people were really getting frustrated and angry they they were going to miss their flights. We were 20 mins from boarding time and there were at least 300-400 people in front of us. So we went straight to the fast line which surprisingly no one stopped us. As we were finally getting through security in the fast line, we realized why the lines were so long and not moving. The security staff were checking every travel size bottle people out of their bag. They were searching every person in addition to going through the X-ray machine. The girl in front of me had a jar of sauce she bought at the duty free so they pulled her bag. The security guy started questioning her. While doing they they stopped the belt altogether so NO one else’s carry ons already placed on the belt were moving! I have never seem this idiotic and inefficient process at any of the 50+ airports I’ve traveled around the world including 3rd country airports. Why couldnt a jar of sauce be dealt with in the side while the belt continues with other passengers?! They then pulled my dads bag and said he had an apple! What an apple! Then the lady goes oh our machines sometimes are sensitive. Apples are ok. None of the security personnel there seemed to care that hundreds of passengers on this line would miss their flights. I’m so appalled by the disorganization and ignorance of security check staff at the Frankfurt airport and will never connect at the airport again!

✅ Trip Verified | An offensive lady at security check. Irrespective and loudly shouting in German she had enough of it all. To top it chaotic bus boarding at the B-Gates, a mess. On the positive note: at Frankfurt they have -some- hand luggage screening devices where you don’t need to take out liquids and computers. Some progress here.

✅ Trip Verified | Frankfurt’s airport post Covid is a nightmare that I would avoid if I could. Unfortunately, as a business traveler, I do not have a lot of choice being based in the area, but I do try my best to avoid it even if it means taking a train for hours. There are three aspects of Fraport that are just unacceptable. The first one is the security, which on busy days can take up to 2 hours. There is no consideration for elderly people, babies or young children. How is a child supposed to behave for 2 hours standing in a line? The second aspect is the luggage delivery, which takes a minimum of one hour. Your actual flight can and is often shorter than the wait for luggage. The third aspect are the passport agents for non EU citizens. Often times, there is only 1 agent, and since they deal with people that have visas, they can take up to 5 minutes per person. That leads to unnecessary delays that can be avoided with a bit of organization. The overall feeling is that Fraport is where incompetence meets carelessness.

✅ Trip Verified | What a nightmare. One of the worst airport I have ever been to. Signs are confusing. I’ve been traveling airports all over the world, never have I been treated as unfriendly as here. Staff are very unfriendly and rude. Not many options to eat. In the future, I would avoid transiting in this airport.

Not Verified | Very confusing layout, absolutely not optimized way finding. Police and security check very rude. I remember this airport as very efficient and fast for transits, but this was 20+ years ago. Maybe the Covid has created issues for the staff but this is not a good reason for the lack of signage. By the way the short connection left us without luggage at final destination

✅ Trip Verified | One of the worse airports in Europe. I flew in with Lufthansa from ZRH in terminal 1, de-boarding was ok and everything looks ok. There are plenty of shops in terminal 1 airside to keep passengers entertained, that's the only good thing about the airport. I have to wait 40 minutes at the luggage carousel for my luggage. The waiting time for the bag was actually longer than the time I was on the air. I depart FRA at terminal 2 with Cathay Pacific as a business class PAX. I arrived about 2 hr and 10 min early. I went into the airside once I dropped my bag and used the toilet. Disappointingly, there is no express immigration queue for business class passengers. And there are only 2 immigration officers doing the passport check at around 11 in the morning. I queue for over 45 minutes for immigration, which was boring. Once I passed the immigration, I spent like 5 minutes in duty-free shops (just not many shops available in T2) and I proceed to the boarding gate. When I go through the security check, the customer service staff (which was supposed to service the customer) was very very rude, I didn't expect this level of service in one of the biggest airports in the world. Furthermore, when I proceed with the security check, there are nowhere for me to dump my bottle. Which I have to walk to the toilet just to clear the bottle and start over again. It's just a poor airport design, it's extremely inconvenient for passengers. When I passed the security, there are 2 checks for the boarding pass and viola, it was boarding time already. It's kind of nice because it means I can leave this awful airport asap. This is one of the worst airport experiences in my life, hence my first airport review. I have been to many big airports in the world. among HEL, BCN LHR ZRH FCO MXP. and I would like to say, even the old Berlin TXL airport gave me a better travel experience than FRA. I strongly recommend anyone flying out of FRA arrives at least 3 hours early due to the staff shortage. And do not hope the customer service staff to give you any nice help whatsoever. The differences in the terminal are huge and that has to be reviewed. One side note, during the departure, the ATC actually assigned 8 smaller aircraft to depart before our heavy a350 (I guess for wake turbulence and to minimize the waiting time.) But I literally stayed on the runway threshold for 20 min and wait for our departure, which caused a slight delay in our flight. The airport should look into the runway usage and departure time and see how to optimize the flight schedule.

✅ Trip Verified | Most staff are unfriendly and tell you 'I dont know', 'maybe there' when you ask a question. Bags are not handled properly. Our bag was broken when we got it from the bag carousel. I will try to avoid this airport as much as I can.