Frankfurt Main Airport

✅ Trip Verified | The Rental Car stations signage is a total trash. Assuming one manages to drop their car on time, finding the way to the Departure flights is a game of mastermind. Plan 30 extra minutes for it. Once someone is in T2, there is NO INFO whatsoever about the Lufthansa flights. One needs to ask for the helpers to find out, that Lufthansa is actually in T1 (no other airport in the world, makes this process so complex!). To go from Terminal 2 to Terminal 1 (the famous Lufthansa Terminal) is a total horror. I was told from the helpers on the ground (who speak no German by the way) to go outside (7 Celsius) and get a shuttle bus. As you can imagine, outside there is no shuttle bus and the only one present is closed. Interesting enough, inside this one, there is a person who pretends not to see me waving at him asking for help or information – the classic egoistic behavior of “asshole Germans” (masters of unhelpfulness). I return inside the damned Terminal 2 and I see that there is some sort of “Sky train “going to T1 (The “helper” did not mention that) In the meantime she is disappeared. As you follow the directions, you come across broken escalators. The elevator behind it is full, but you do not see it very well, as there is a queue of over 30 people waiting to board it. I load my 25KG Bag, plus my hand luggage, plus my backpack and adventure myself over the stairs. Once at the top, you end up in an abandoned construction site, with fences everywhere. There is no signage and a dead monitor showing a line of 8 large X on a blue, dead screen. Passport control. As you approach it, there are signage : right direction for EU citizens. Left direction for all others. As a EU citizen, I go right, to find out, that all automatic machine are not working. There is no sign, no info, no communication. Behind those machines 2 police officers. As I wave them, letting them know, that EU citizens are stuck, they mumble something, which I perceive as they are done for the day and can walk away. Once again the typical unfriendliness and unhelpfulness.

Not Verified |   On Friday, September 20th we had 1 hour and 45 minutes layover between two connecting flights. First flight arrived to FRA already 20 minutes late; after a high pace stroll, we found the crowd for passport check, where only two check points were open. They would not make a difference between those who have immediate connecting flights and the others. After a few people made their voice heard about the urgency of the process, we went ahead, but gaining just a few minutes. We arrived at Terminal 1 and the connecting flight was at Terminal 2, so we had to take the local airport train. We hurried to the gate and after another long stroll we reached the gate which closed 10 minutes before take-off, so we lost the flight. We were advised to discuss the situation with the airline of the first flight, so we had to take the train back to Terminal 1. We experienced, again, a poorly designed orientation signage and we couldn't find an information point. However, one airport staff (who just happened to go the same way) was very helpful and polite, walking with us all the way to airline's office. Coincidentally, as we were negotiating our next flight, airport security came in, shouting in German. Someone replied that this is an international airport, so they should also make announcements in English. Apparently, there was a security issue so we had to leave the place, but we were able to continue the discussions in 15 minutes. We were advised to go to the check-in desk of the connecting flight's airline to get the next flight, which was eight hours later. Again we went back, took the train to Terminal 2, got new boarding passes, and spent the rest of the time in the airport, where we noticed an almost rude attitude from food and other services. After hours of waiting in the airport, we were able to finally get the flight out of FRA. I have to add here that those 45 minutes of layover are unrealistic: since the arrival time is checked at touch down, you will spend almost a half hour to taxi, wait the clearance to open the plane's door, and deplane. Then the next flight may close its doors 10-15 minutes before take-off, so from those 45 minutes you are left with almost no time to go between different terminals! I think the airport(s) and travel agencies should reconsider the time needed between connecting flights. Also, I see a sharp decline in airport's respect for passengers' well being. Most of us are travelling for pleasure, trying to feel better during their vacations, while we are being herded through meandering corridors and long waiting lines at check points, carrying our belongings and taking care of our family and friends. I believe many airports have altered their original functional layout due to changes in security needs; nevertheless, these enormous and busy hubs should make more efforts in providing easy, comfortable, and hospitable travel experiences.

✅ Trip Verified | I'm not sure where to start how bad FRA has gotten. Arrived on a warm later summer day and the terminal was sweaty hot. It is embarrassing to see passengers get in front of the portable AC units to try to cool down. Is it saving money on AC off? What about all the disappointes pasengers today and in the future? Or is the AC not working at all, like many other things at FRA. The main color is yellow from the not working area sealed off fence - see pics. It is hard to find a working escalator or moving walkway. The long moving walkways like the tunnel between B and A were not working in B to A direction. Moving on - all my 4 Flights (arrival and departures) were bus arrivals and bus departures, even on Intercontinental flights. People used sarcasm in the bus like I did not know we go on the bus to our destination since the plane position was so far out and took forever to get there adding to the delay. On a sidenote the bus driver(s) were very rude hating his job. On my delayed flight from PRG to FRA connecting to SAT the captain said incoming plane from FRA was late due to critical understaffing. I wonder how Fraport is building a new Terminal 3 if they unable to significantly staff old Terminals 1 and 2. The mousetraps in a lot of areas are another indicator that there is a lot of quality management needed. All the issues upsetting passengers. I could see it in the sweating faces and angry looks.

✅ Trip Verified | Frankfurt is a giant mess. You need at least 2 hours for the change to your connecting flight. It can be 20 mins taxiing by plane, then 20 mins on a bus and in the end you lose your connection. The service at the Airport is a drama. These people have no idea what customer service is.

Not Verified |   Worst airport I've been to by far. was delayed, rude staff, the walk was way too long I was literally running for 20 minutes just to get to my gate. When I spoke to the staff to notify that my flight was about to leave they didn't give a damn. I came from Amsterdam with a stop in Frankfurt to go to Tunis. Worst experience I've had in an airport never considering Frankfurt as an option again ever!

Not Verified | Definately an improvement in queuing times and friendliness of staff but shopping is a total rip-off. Egg cups in Karstadt €9.99 - FRA €13.99. Duty Free? I think Duty Plus.

✅ Trip Verified | Frankfurt has fallen to new lows I have never experienced. I been flying in and out of FRA for decades, and this time with Condor departing from B-Gates - B61 a bus gate to be exact. The security at B was a mess. There were 2 checkpoints open. The Business line where I was in did bottleneck with the Smart line and then nothing moved for 15 minutes, so I went to the Eco line. It took me an hour to get through. No AC, and it may not even work since I saw all the portable AC units around, but even they were off. On my way to the lounge I notices a big congestion of people at the hallway leading to B61. I asked in the Lounge what is going on. They told me "They just waiting for the bus." 90 minutes later the congestion was even worst. There was only a narrow stairway down to the Gates and people were waiting to come up or go down. People sweating yelling screaming. There was somebody there on the stairway try to regulate the traffic and calling into the crowd "Only JFK flight now". How can passengers get out of this cramped crowd? When I arrived at the gate I was sweating like i ran a marathon. Passengers around me were just shaking their heads. This experience of that many passengers will have a bad taste for FRA. If a Fire marshall would see this, I'm sure there would be actions for Fraport.

✅ Trip Verified | Give yourself at least 3 hours to catch your connecting flight here. Frankfurt Airport, please start allowing passengers who are about to miss their connecting flight a faster access path through passport control. We missed our connecting flight because staff working here weren’t letting anyone ahead who were about to miss their connecting flights. I even showed them proof, and they did not care. They just kept screaming at us “back of the line, back of the line!”. They did not care that we missed our connecting flight because of them. Horrible process altogether. We had an hour and 15 minutes to catch our connecting flight to Budapest. Plane had to taxi for 15 minutes, then took a slow moving bus to the terminal that kept stopping over and over for workers crossing. Then the 1 hour long line for passport control, followed by a 45 minute line for security, then a 15 minute sprint to the gates through a long tunnel. Now we are stuck waiting 9 hours at the airport for the next flight, all because those rude individuals wouldn’t allow us to get ahead in line at the passport control. This airport, and especially the people working here, suck.

✅ Trip Verified | Terminal 1 gate Z23 invested with rats. Our connecting flight from Zurich was delayed resulting in us missing our flight home. When we arrived at the gate at 10pm we were told the gate was closed and they would rebook a flight home via Amsterdam and book us into a hotel for the night. We advised the Lufthansa staff that we were worried about our visa and they said it wouldn’t be a problem. Border control in Terminal 1 was closed and we had to find our way to Terminal B to gi through border control, only to be told by them that our visa would expire at 12pm that day and we would not be able to re-enter Germany or travel via Amsterdam. As a result we had to spend the night in transit area. The whole airport shuts down at 11pm, not a shop open to buy food or drink. Staff at the gate were unfriendly and unhelpful. They should know the rules and visa requirements. This was the worst experience I have ever had, a very disappointing end to a fantastic two week holiday in Switzerland. In future I will make every effort not to travel through Germany at any cost.

Not Verified | Absolutely terrible layout and airport. Not enough food or bathrooms so constantly waiting in line because the airport cannot accommodate number of people flying through. Truly rubbish!!