American Airlines

Not Verified | This is the fourth time I've driven 1.5 hours to the airport to get thru security and have AA cancel my flight, leaving me stranded, having paid a lot of money for ride to airport, dog sitting etc, i cannot express my outrage. How are they allowed to continue mistreating humans like this and not somehow be penalized. Its not the weather, shouldnt they have to maintain some sort of quality so as not to cost me thousands in losses from having to redo my plans each time? I'm forced to fly them due to the rural nature of where I live. They are consistently 100 percent horrible.

✅ Trip Verified | This was ridiculous and audacious. This was our first time with American and also our last. We flew from Munich via Charlotte to Charleston, South Carolina. On our flight from CLT to CHS, we were already about one and a half hours delayed, apparently due to an aircraft change. That in itself wasn’t nice, but if would’ve been somewhat acceptable. The real problems started on our return flight back to Munich, as we left CHS with a delay of over 2 hours. Since AAs schedule is ridiculously tight, the delay caused us (and many other passengers with connecting flights) to miss our connections. We missed our flight by a grand total of 5 minutes, because they couldn’t hold the aircraft an additional five minutes (especially since we weren’t the only ones running to catch that specific flight). We were then sent to a service desk to arrange a re-booking and initially hoped to be re-booked onto a later flight with Lufthansa or British Airways (which is a Oneworld member so re-booking would’ve been logical), but the agent didn’t even bother to check if they had any seats available and just told us we’d have to wait 24 hours for the next flight with AA since they only re-book passengers to another airline if they can’t get you to your destination within 24 hours. While they did give us two hotel rooms for the night, they only provided one food voucher (12$ per person, which was absolutely ridiculous. In the end, I missed parts of my university exams and my father missed an important business meeting, both of which we would’ve been able to attend had we been re-booked to British Airways. Oh and while I’m at it: don’t expect to get your luggage before departing for the hotel. We asked to retrieve it and were told, we’d have to wait between 2-8 hours to get it delivered (keep in mind, it was 7pm), which meant we were stuck in the hotel (which thankfully provided some amenities) with just our carry-ons. It became apparent there is no communication between and knowledge of other departments with AA staff since the re-booking agent told us we‘d get our bags right away, while the guys at the baggage claim said the above. The baggage guys (also from AA) even said there was no communication between departments and certainly no mutual help. This experience and the treatment we received was quite literally the worst we’ve ever had with any airline (and we are frequent fliers), be it a US or other airline. Just something I‘d like to add as well: when we arrived at the hotel, we were told that this treatment is quite common with AA and that, on average, they accommodate many AA passengers daily due to missed or cancelled connections. Though I feel obliged to point out that the flights and flight crews were actually quite good (good food, clean aircraft, friendly crew), but the management, as mentioned, is just horrible. If you have a booking with AA, do yourself a favor and find a different airline, that way you‘ll save yourself a lot of grief and anger.

Not Verified | 4 flights in 3 days not a single one of they was on time. 3 were delayed for maintenance. I will never fly this airline again.

✅ Trip Verified | I don’t like to leave reviews, but after the constant let down by American Airlines has been giving us, a review has to be made. We booked back in October 2022 for my husbands and I honeymoon with reserved seats. After checking in the boarding ticket completely switched our seats and the customer service response was that the system changed it and they have no guarantee that we’d get the seats. Last time I checked I didn’t book with Southwest Airlines. I had hoped our honeymoon would pan out to be different, but obviously the phrase “fool me once-shame on you, fool me twice, shame on me” is so true when booking with this airline.

Not Verified |  Lacking consistency. I'm often feeling lack of appreciation of business given. I fly every week with American Airlines for the last couple years and was excited to earn that status I have. Pretty disappointed so far. Initially I passed my frustrations off due to the pandemic, understanding the added stress the staff had to go through but I guess that became the new norm. My company gives us choice of preferred airline and the majority of my company flies Delta. It's been an ongoing joke difference of the level of perks, appreciation and treatment that Delta gives over American. Delta flyers get free sky club, while I have to pay for Admirals club, Delta give free clear membership while i have to pay, delta gives free recheck while i have to pay. Delta can use mile for flight changes, I cant with American. No wonder Delta flyers are happy and loyal. Although I had made the decision to be loyal to AA, I'm not happy and I'm getting tired of seeing the satisfaction of my co workers while I'm left feeling wanting. I guess it's about time to consider what continues to be recommended, making a status change. Delta you look more and more appealing every week.

✅ Trip Verified |  I was on flight 1036 and I happened to leave my sunglasses at security. Sandra and the other flight attendants were very helpful and the captain even attempted to get them back. Thanks for being so nice you got a customer for life

✅ Trip Verified | Firstly American flights are canceled and delayed and agents are not courteous and patient with customers. There are no explanations why flights canceled and the agents remarks they are tired and frustrated about it too. I begin my trip by arriving 3 hrs before my flight from ORD to ONT, to learnt at the checkin counter that my original flight is delayed and I will missed my connecting. At that time I had to beg the agent to look for another flight out from Chicago. However, after 40 mins or so, she got one through Phoenix. When I arrived Phoenix was further delay for 7 hrs before leaving at 11pm to ONT. My thoughts are the airline canceled flights then to combine passengers into one flight, but does not publish or shared with customers. They do not care how tired and harassed are the passengers that are going through this process. I had two important appointments that I missed during all this course of travel and none of the agents shows any concerns to the passengers that had to site for hours. The irony of all this, my checked bag was 50.05lbs and they asked me to open and remove something, so it get below 50lbs. Also, if you complained on an issue, they become very vindictive and further try to delay you from boarding American Airlines needs to improve on there schedule and retrain those agents that becomes complacent I am. Frequent traveler go AA and hope to continue, but they need to address and improve and stick to your reservation flights schedule.

✅ Trip Verified | I had a truly horrendous traveling experience with American Airlines on my return flight from Newark to DFW. My flight was scheduled for 6:30 pm, and I arrived at the airport at 4 pm to go through the tedious security check. Upon reaching the gate, I was informed that my flight was delayed by an hour. As time passed, the delay kept extending, and we were eventually told that we would only be boarding the plane at around 9:45 pm to 10 pm. After boarding and taxiing for half an hour, the pilot announced that they had exceeded their allowed hours, and we would have to go back to the terminal. It was incredibly frustrating to have to go through the entire boarding process only to be turned back due to an issue that should have been sorted out beforehand. Upon returning to the terminal, we were informed that the flight had been canceled, and we would have to wait until the next day to fly out at 11:15 am. The process of waiting in line at the AA counter to secure a hotel reservation for the night was a frustrating two-hour ordeal. When I finally arrived at the hotel, I was informed that they had not received any information about my reservation. Luckily, they had a room available, but it was an unnecessary inconvenience after an already stressful day. The next day, we arrived at the airport at 8 am, went through security again, and boarded the plane. However, after only half an hour, we were informed that there was a technical issue with the plane, and we had to disembark yet again. I was fed up with the constant delays and decided to book a flight with United while waiting in line for a refund. The whole ordeal cost me $850 for a one-way ticket for myself and my wife. Overall, this experience was a complete nightmare, and I have decided never to travel with American Airlines again. I will make sure to share my experience with anyone who asks for recommendations.

✅ Trip Verified | Today our flight was delayed 5 hours (with less than 30 mins notice from our boarding time). We missed our connecting flight. Our entire trip is delayed 24 hours and we lose a whole day. Had they notified us sooner we could have rearranged things and saved a day. The last time I flew with American they cancelled my flight last minute. Sent me to two different connecting flights with barely enough time to make it. Told me they would pay for my hotel for the evening but never did. Another time they not only delayed our flights home and added a day to the trip but also lost our luggage. This airline is absolute trash. Never again will I fly with American.

Not Verified | Flying American airlines on March 12th and March 13th was the worst experience of my life! My flight was supposed to leave at 7 am on 3/12. My flight was then delayed to 2:43 pm, then to 4:05 pm then to 4:26 pm. I had a connecting flight to charlotte. I noticed that my connecting flight was within a ten minute time frame to depart upon me landing. I asked the gate attendant about it and she said the flight from Charleston is only 30 minutes so I should get there in time. Well the flight was 50 minutes and we landed in terminal A and my connecting flight was terminal C. Myself and others tried to get there and it was to late. The flight was closed and there was 7 minutes left before departure but they said they could not let us on. We had to go to the customer service counter to get another flight out of charlotte. I got another flight going to DFW that was to depart at 7:22 pm then it was delayed to 8:04 then again to 8:24.. we finally boarded and got ready to take off and then there was engine trouble, we sat on the tarmac for at least 2 hours before everything was fixed. I knew then that I would not make my connection flight in Dallas because of the delay in Charlotte. My connecting fight was to take off at 11:30. We got to Dallas at 1 am. American airlines got rid of the rest of the itinerary. Now I sit in the airport with no where to go, everything is closed. I finally called American airlines and was on hold for 2 hours. They got me on a flight at 10:55 am which at this point was 6 hours away. This flight was delayed by 40 minutes and I finally got home at 2pm PST. After trying to get home since 7 am on 3/12 I finally made it home on 3/13 at 2pm. I have since emailed a complaint for a refund or some sort of compensation for my troubles and missing work on Monday. I will never fly them again!