American Airlines

✅ Trip Verified | Well, other than a seat that swivels there is nothing “first” about this experience. Service was ok, food was ok and seat was ok. As American is discontinuing this cabin next year they have clearly given up on trying to elevate the experience. As a business class flight, this would be very good but as first - it fails. The only first class moment was provided by Qantas in their top notch first class lounge. Honestly, until the cabins are retrofitted these seats should just be offered as a perk in business class for high mileage status holders. Truly a rip off of either $ or miles.

Not Verified | Horrible experience trying to fly home internationally. AA overbooked by 9 seats, so only 2 of my 4 seats were available. They split my family up & sent my children on another plane without me. Customer service was awful & no communication about this issue. I had to keep inquiring as the employees carried on & laughed while my children boarded a plane without me. In addition, they had no issues charging me for luggage even though they gave my confirmed seat away. Apparently this airline is known for doing this so fly with someone else!!

✅ Trip Verified | Did a r/t Philadelphia to Madrid in Oct/Nov 2023 and quite honestly can say it was one of the worst airline trips I have ever experienced and I have travelled extensively around the world in the past 30 years. The cabin crew were unfriendly and downright rude to passengers in economy. The food was terrible and fit only for pigs. Looks like AA cabin crew are coached to treat economy class passengers as 2nd class citizens. The good is that the flights were on time and arrived at destinations safely. Needless to say, avoid AA if you can.

Not Verified | We experienced wonderful service by crew and ground staff. Onboard wifi and snacks. No delays. Departed on time. Though Santa Fe airport was small the staff gave the checked-in baggage as soon as possible. great value for money as well. Seat and legroom was comfortable too. Will definitely fly with them again!

✅ Trip Verified | 3 flights there and 3 flights back. On the way there 2 flights were delayed over 2 hours because of maintenance. On the way back my middle flight from Charlotte to Fargo was delayed due to more “maintenance” - let’s call it what it is tho, incompetence. So now I have 11 hours to sit around in Chicago. I wasn’t planning on this so I need to pay for lunch and dinner. On top of the fact my dog will be staying at the kennel an additional day as my flight won’t make it home until late. So that’s an additional 100 for picking up my dog a day late, plus lunch and dinner I wasn’t planning on spending. No discount, no upgrade, no nothing. Just a generic “sorry” Just pure incompetence from the worst airline I have ever flown and will never fly again. Avoid this failing company like the plague and fly with any other airline, even spirit airlines is better than this kindergarten level of quality of service.

Not Verified | The worst airline ever. I had to catch 4 different aircraft because of “technical issues”. I missed the 3 connecting flights and they had us waiting for hours! How is it possible that the 3 aircraft have technical issues and we had to wait for maintenance to clear the issue? I’m currently on another connecting flight and there is another technical issue waiting to be cleared. Unacceptable.

✅ Trip Verified | This was a very short flight from Charlotte North Carolina to Philadelphia. We were under an hour and 20 minutes in the air. We left on time and arrived ahead of schedule. Having recently flown about the same distance or a little bit more on a Boeing 737 MAX 800 I have to say that the Airbus A321 feels a little bit more roomier. We did not have service on this flight due to turbulence, but the crew made an announcement that if anyone needed anything that they could request. I continue to be a big fan of the free Wi-Fi that I get through my cell phone provider that makes the time go so much faster even in bad turbulent weather. Overall American delivered a consistent, safe and on-time product. Thank you AA!

Not Verified | If you are traveling across the United States, do not take this airline. There were so many delays for the revisits or go back home. The recent airplane we are in there was no AC, the pilots were missing and our 11:00pm flight was delayed to the point we have to wait until 6:00am to arrive back home. If you want to travel, you’re better off taking another airline.

✅ Trip Verified | American Airlines took me from Philadelphia to Charlotte safe and on time. Our flight left on time and arrived 30 minutes ahead of schedule, the crew was efficient during service, WIFI on board worked great, and it was free with my cell phone provider. I’ve recently flown on a 737 Max 8 and I feel the A321 was a bit more roomier. Overall nothing negative to say. Good job AA!

✅ Trip Verified | My husband I were scheduled to fly from Las Vegas to Germany via London. Our flight to USA as well as back to Europe was booked with British Airways, but as it always is flights within the USA are operated with a partner company, which in this case was American Airlines. Vegas to Dallas departed on November 4th. We were late departing to begin with (about 30 minute late departure). Still we weren't as concerned. Upon landing in Dallas our plane started driving around the runway - driving and driving and driving. Panic started, not only for us but many other passengers on the flight who were connecting thru Dallas. After 35 minutes, the pilot finally pulls up at the gate and tells us that the reason for the delayed parking is the fact that he was given the wrong gate when we landed to from terminal A he had to drive all the way to Terminal D. Is there anyone waiting for us at the gate to pick us up and transfer us to our departing gate considering our flight is already boarding? No. We are left to run like mad, dashing across the whole entire terminal in order to get to our gate. 30 passengers from our flight are trying to get onto British Airways flight to London. Finally we get there only to be told that we can not board as the gate has been closed (plane is still sitting there!). After 1.5 hrs in the queue, We get re-scheduled on a flight to London for the next day. However, not on the British Airways flight in a Premium economy as our initial booking but we get put on an AA flight, in economy seats, with a fold out table that's barely hanging on the hinges and our food tray is leaning at at a 30 degree angle when placed on the table. My husband and I are literally supporting the table with our knees so we can have our meal. Absolute nightmare of a return flight which brought us home with 26 hour delay. Never again!