✅ Trip Verified
| So disappointed in American! I have flown with them for almost all of my flights and never had an issue until yesterday! My flight was scheduled at 7:13am to a connecting flight in Charlotte, NC. First of all, flight was largely overcrowded! So much so they were asking for people to check their carry ons as they had no more room in the overhead bins. Second, as the plane began to taxi to the runway, we are informed there is an issue with one of the engines and they will need to go back to have mechanics look at it. After sitting on the plane for almost an hour they decide to deplane everyone. So, at this point I have already missed my connecting flight in Charlotte. They rebook a fight at noon with a connecting flight at 8pm. An extremely long layover and not what I wanted to spend my day doing, but, I’m trying to get home to see my father in a hospice before he dies so I take it. At noon, they delayed the flight again until 2, at 2 they delayed the flight again until 4...after spending 12 hours in the airport, at 4 I am informed they do not know if the plane will be fixed by 4 or not and cannot get me on any other flights to get to my connecting flight. So, after spending 13 hours in the airport, I’m left stranded with customer service giving me zero options except to spend the entire night in the airport and wait for a fight the following day to open up. At this point I am tired, hungry, and frustrated and just wanted to see my father before he passes. I had to call a friend to drive 2 hours back to the airport to pick me up to bring me back home until American can get me on another flight. Customer service is extremely callous and rude. I have rebooked a flight this week, unfortunately still with American as I was not offered a refund and hate to waste the money I spent on a ticket. They did not offer any sort of compensation for my troubles or missed flight at all, which was entirely their fault. American really needs to get their act together!