American Airlines

Not Verified | I had an incredibly disappointing experience with American Airlines On November 5th landed from PVD to PHL. We were told to standby for the connecting flight to MBJ. After spending over 5 hours in the airport gate lounge. They canceled the flight and rescheduled a flight for November 6th. The airline staff was very rude and did not offer any suggestions or a hotel accommodations. Suggested we collect our luggage and re-board/book the next morning. The group reported to baggage claim. The attendant strongly suggested do NOT checkout your luggage. The luggage will follow on to the next flight. As well as, suggested the Airport Marriott. Appreciated his input. American Airlines already made up their minds to rescheduled a flight for November 6th. Disregarding customer service or respect.

✅ Trip Verified | I had an incredibly disappointing experience with this airline. I had initially requested assistance for my flights, but decided to cancel assistance for departing due to having my own support. For the remaining journey, the airline failed me terribly. On the flight from Reagan Airport to Toronto, no assistance was provided, and I visibly struggled while waiting for everyone to board. Although my carry-on met all regulations and was allowed on all my previous flights, I was forced to check it this time. Despite explaining that without assistance retrieving my bags at the claim would be almost impossible, I was assured there would be support in Toronto and given a valet pickup tag for my luggage. Regrettably, no assistance appeared upon arrival, forcing me to struggle down the ramp outside. Furthermore, my luggage wasn't available at the valet pickup, so I had to struggle all the way to baggage claim. It was truly horrible

✅ Trip Verified |   We started our trip home with American Airlines with a delay, we got there early, well you cant check your bags until 4 hours before flights. We’re early because of having to drop a car off and wasn’t sure how long that would take. So we ended up having to sit on the cold floor, because there was limited seating . After a long delay we finally reach Chicago airport, get to our gate and we find out we’re delayed again, according to the pilot they sent our crew some where else, I’m sure someone knew way before we were informed, leaving us wondering who’s flight was more important then ours! They took our crew, but no one seemed to think hey get another crew right away. Finally a crew shows up and as I’m checking in there was a woman calling for help because an older man almost collapsed asking for a wheel chair to help him board the plane , all 4 staff just stood there and didn’t even rush to help a customer! The guy taking my ticket told her His words not mind “Jesus Christ just give us a break” that’s when I walked on the plane. I contacted customer service and even though this was the Airlines fault the best they could was a $ 50 trip voucher. How insulting is that! Worst part of our trip was flying with American airline!

✅ Trip Verified | Not much I can say that hasn’t already been said, other than that it’s all true. I’ve been a frequent flyer for 23 years now, and I can confidently state that of all the airlines I’ve flown, AA by far has the worst customer service, even within the US, which is already a very low bar. Delays, cancellations, and other problems are bound to happen with any airline, but the flippant, glib and couldn’t care less attitude with which these are handled by the AA staff is infuriating. Stay away.

✅ Trip Verified | I purchased a Flagship 1st Class ticket for a long haul, lie flat seat to Rome from Dallas. The price was approximately $3800 dollars with a standard ticket costing about $700 at the time. Due to a knee injury, it was important for me to have the ability to lie flat, which is why I purchased that specific seat type. Upon boarding the flight, I was unaware my seat was broken. After the flight reached a safe altitude to adjust our seats, the captain allowed us to unbuckle our seatbelts and walk around the cabin. I realized my electronic control panel was not working and I was unable to move my seat. I called Michelle and Mats, the flight attendants serving our area, and notified them of the issue. Michelle let me know the seat was known to be broken and could not be adjusted through the control panel due to a power failure. Any seat manipulation would require it to be done manually by two flight attendants. I requested another seat due to seeing a couple available, and she informed me they were for the cabin crew. So, I let her know I needed to figure something out due to my seat being broken. She then requested another attendant to help her manually move the seat, and after attempting this, the seat jammed and was left pushed forward with the seat back leaning forward, as well. For the entire duration of the flight, 10+hours, I was unable to sit upright, recline, nor was I able to use any electronic functionality of my seat. Furthermore, due to the seat being stuck leaning forward, the tray table to eat was also unable to be opened, so I had an issue with dining. Michelle realized this was an issue and contacted American Airlines Customer Relations during the flight to request they reach out to me about this ordeal. Michelle let me know that AA knows about damaged seats and plane issues but were opting to wait for major renovations to their fleet in October. I questioned why they would sell a premium seat knowing the seat was damaged, and she told me it is a known frustration throughout multiple flight attendants. No matter what, American will not refund my money.

✅ Trip Verified |   Both flights were on time and very smooth. Plenty of legroom in the Main Cabin Extra seats. Connecting to inflight WiFi was very easy with a good selection of movies, music and live tv. Flight crew was very pleasant providing friendly and efficient service.

✅ Trip Verified | In my opinion, the crew was not concerned about flight safety. I was seated in the emergency exit row at seat 17A. The crew only asked the passengers sitting in the emergency exit rows for verbal confirmation that we would assist in evacuating passengers, although three of them were elderly. One of them had difficulty moving and appeared to be over 80 years old! I respect the elderly, but how can a person help in a real-life emergency if they cannot respond quickly? The emergency exits were cluttered with passengers’ hand luggage, and none of the crew asked to place it in the overhead compartments, which had enough space available. On the next flight, all 12 seats in the emergency exit row were empty, which contradicts safety regulations. In the event of an emergency, there would be no passengers who were briefed and responsible for opening the emergency exits. This would hinder an effective evacuation of the passengers. In my 8 years of working in aviation, I have never seen such disregard for safety.

Not Verified | Due to an accident that occured on my way to the airport I was unable to make it in time for my flight from Tampa to Charleston, so I purchased a new flight same day to Charleston - unbeknownst to me my following flight was also canceled with absolutely no recourse offered by the airline even though the flight still had availability I would have had to purchase a new ticket with absolutely no credit. That to me is deplorable and predatory practice and the customer service agent I spoke to was rude and completely unapologetic about the matter as well. I will never fly with that airline again.

✅ Trip Verified | We purchased their main cabin extra seats for the extra leg room and location of seats. We chose our seats at the time of purchase. After flying into Dallas for our connection we were informed that our seats had been moved to standard seats. I called and was told I'd receive a refund within 24 hours. When I didn't I called again and was told I had to call after our trip was completed. So I did and was told I had to email them for the refund. So I did. Now I'm being told that they won't refund me because those seats are 'if available'. How do you charge someone $140 extra per seat, have them chose the seat and then tell them they're not available but keep their money? What a scam. And to top it off we paid for seats together and were switched on 3 out of 4 flights and were nowhere near each other.

✅ Trip Verified | Worst flight experience ever. Old outdated plane. Uncomfortable cramped seats with the shortest leg room I have ever seen in a long haul flight. Makes Ryanair feels premium in comparison. On top of that for what ever reason, at last minute before boarding they asked me checkin my hand luggage because overhead compartments were supposedly full. But once in the plane, it was obvious half of the overhead compartments were empty. Is this what the supposedly most advanced country in the world has to offer as a company?