American Airlines

Not Verified | One of the most upsetting experiences ever. My sibling and I were returning home via an overnight flight. The flight attendants were rude to us and even tapped my sibling's shoulder to properly put the objects under the seats, even though she was clearly sleeping. While the flight went smoothly and we landed safely, we ended up getting stuck in the plane for an hour. We weren't even informed what was happening until last minute, when they said they were having trouble with the gates. And then we ended up waiting even more and they continue to fail to inform what was happening. They were arguing with the ones running the gate and they are completely unprofessional. And then, we had to wait for our bags to come out to the conveyor belt for a long time as well. We arrived in Newark at 4:40. It took us up until 6:40 for us to finally get out of the airport. Would never go back to that airline ever again.

✅ Trip Verified | American Airlines needs to step up their game. Domestic aircrafts are not equipped with passenger’s monitor/entertainment. It becomes torture to sit in the cabin during flights and especially delays (which happen not infrequently)

Not Verified | Worst Experience during a time of sorrow. Booked with American with a connecting flight via Contour. Contour cancelled the flight on 27 Oct into PAH. Was offered a new flight into Evansville, IN or Nashville TN at 6:30PM, this flight was 6 Hours after my original flight was to depart. Why does that time matter, the time of sorrow was my fathers wake was 5-8PM, I was due to arrive in PAH at 12:45PM. The flights into Evansville and Nashville did not arrive until the same time as the next PAH flight at 7:45PM, the next PAH was was supposedly sold out. Flying into the 2 offered locations would require 2+ hrs driving and $500 in rental car expense, on a flight I could have booked through Southwest, Nonstop and $400 cheaper. Here is the issue, American Desk Agents, Phone agents, and Contour Phone Agents simply refused to contact each other. American rebooked me on the Nashville flight, without my knowledge, and Contour stating they can not make changes to American Itineraries, creating 6+ hrs of phone time between both Airlines, hobbling across 2 terminals on crutches to get to my family, In the end, I was forced to buy a 2nd seat on Contour, on a flight that was "Sold Out" to be told, I had 2 seats 20 minutes before boarding, which contour refused to refund, because I was cancelling within 24 hrs of the flight, but only 15 minutes after being told I didn’t have a seat. American and Contour refused to contact each other and American refused to talk to a Contour REP I had on the phone. Total 8 hrs on a 45 minute layover, $800+ dollars and a flight credit on an airline that flys no where. And what else - American refuses to entertain my refund request, stating it is Contours issue and American refuses to reply to any message. American Airlines Customer Service Agents on Terminal C on 3 NOV were the rudest, most unprofessional customers service REPs I have ever experienced.

Not Verified | The flight was punctual, and the cabin crew was friendly and attentive. The in-flight service exceeded my expectations, with delicious meal and complimentary beverages. The seating was comfortable, and the entertainment options made the journey enjoyable. What impressed me the most was the proactive communication from the airline about any potential delays.

✅ Trip Verified | American is repeatedly guilty of “trickle-truthing” passengers and not giving them accurate information. My flight was supposed to depart at 2:13. The plane arrived, passengers departed — but 2:13 came without any announcement. Then they posted 2:30. Then 2:53. 2:53 came and weren’t with no boarding. No announcements. People lined up at 2:00, relinquishing their seats in a crowded terminal, only to stand about with no updates from American. We need more competition in the US instead of the oligopoly that controls nearly everything. At least the Southwest people try to be nice. Not so at American.

✅ Trip Verified | I pre booked 4 people (Myself, My wife whom speaks English and her two boys that only speak German) to fly from Munich Germany to Nashville TN USA back in June 8,2023 at 04:07 for 3200€. For October 16, 2023 our flight from MUC to CLT was a good flight. However from CLT to BNA was where it all started. We all went through customs within 30 minutes Myself on the USA side and my wife and her two boys on the other entering the USA I was surprised they made it through so quickly. We had to grab are bags and recheck them with American to continue are flight to Nashville and go through TSA check point smooth sailing without a hitch. Once we arrived to are gate it all started!. Are flights was AA 1059 to arrive Nashville at 03:08:pm once at the gate we where told the flight had been over booked and we would have to wait for standby I told them I had prepaid 6 months in advance for this flight and we where expected in Nashville on time as a family of 4. I also stated that the people in are seats should go on standby not us. American only told me we where put on stand by and to take it up with customer service. We had waited over 5-hours on standby each time we where told flight was overbooked, Finally two seats came available around 0630 pm and the boys said they would get the next two seat that came up. My wife an I arrived in Nashville at 0930 pm and had to call a friend to pick us up. My wife received a message from the boys that they may need to get a hotel since it wasn’t looking good By now I’m extremely furious at 0345 am the boys finally arrived in Nashville and had to pay $160 for an Uber to get to us. Our return flight from Nashville to London to Munich we arrived 3-hours in advance in case any issues came up, Thank god we did! For some reason American booked one of are boys 9 times on the same flight with (Partner airlines) British Airways we where walking back n fourth between the 2 to get it taken care of, this went on for two times and I said enough is enough American has to work this out with British Airways, not us of walking back and forth. After 2 1/2 hours they got it worked out and we almost missed our flight. Once in London we had a 5-hour layover and everything went great with British Airways and our flight to Munich . I have reached out to American Airlines and all I get is a email saying we received your concerns and we are working on it. I would have expected better service from American than this This is unacceptable!.

Not Verified |   I recently had an experience with American Airlines that truly reaffirmed my loyalty to their services. On Monday, 11/13/2023, I accidentally left my bag on the economy bus after a flight and didn't realize it until four days later. The subsequent hour of frantic calls and coordination was a testament to the exceptional customer service provided by American Airlines. What impressed me the most was the efficiency with which my bag was recovered and returned to me. Thanks to the tag on my bag that identified it as mine, the bag was promptly located and brought back into the airline's possession. This incident highlighted the dedication and commitment of American Airlines to ensuring the well-being of their passengers and their belongings. The seamless coordination between the different departments involved in this process showcased a well-organized and customer-centric approach. The fact that I only fly American Airlines speaks volumes about the reliability and trustworthiness I have come to associate with this airline. In an industry where hiccups can occur, it's the response and resolution that truly matter, and American Airlines went above and beyond to rectify the situation swiftly and with utmost professionalism. This incident has solidified my confidence in American Airlines, and I will continue to choose them for my future travels.

✅ Trip Verified | The worst people to fly with, never be there in time, that’s if your lucky and didn’t miss your connection. Always they have something to delay and they deal with you like they do a favor for you?

Not Verified | American Airlines has become a cheap airline that just nickels & dimes it’s passengers. Missed my connecting flight, because flight arrived late, for whatever reason. Best offer when rebooking at the counter initially was a rebooked flight for the next day at 3:30pm, with no hotel accommodation. The excuse was because the flight wasn’t delayed. Though no fault of my own, I was just supposed to eat the cost of the hotel stay. I had to ask the agent to rebook on another flight to a city close to my destination. American Airlines is a 3rd rate carrier. I won’t be flying it again for any reason.

Not Verified | Buyer Beware of American Airlines. Terrible experience again. Booked 6 tickets months ago and without notice, they delayed us by nearly 3 hours with no notification, no explanation, no compensation, no refund to get on a different airline. What happened to customer service or is it only service for the seller? Have 4 other trips planned for the next 6 months (Several with large groups) Will not even be looking at American Airlines!