American Airlines

Not Verified | I wanted to make a review for American Airlines flight crew member Kimo. He was our flight attendant from Fayetteville Regional Airport while on our way to Hawaii. He was exceptionally lovely, fun, and caring! This tiny plane flight went from Fayettville to Charlotte, and even with the flight being so short, he gave us water. I am pregnant and he was extra caring for me to give me water and pretzels to help with the nausea. Thank you Kimo for being such a great part of my flight experience!

Not Verified | Flew out of Albany Flight 440 2/13/25. Customer service atrocious. Check in was nice that’s all, but boarding attendants and flight attendants were the rudest people I’ve ever encountered. Not family oriented. Seems like they tried to make my trip harder with a toddler. Everything seemed like a bother. Asking us if we wanted a drink or snack annoyed them. Literally if you dislike people and want to ruin someone’s day apply to American Airlines.

Not Verified | I paid for an exit row seat in Premium Economy for the DFW to Seattle leg. The flight was missed due to mechanical issues. The surly gate agent issuing my ticket for a later flight informed me that although I was not in an exit row seat or Premium Economy, the price difference would be refunded. She lied. This never happened and when contacting customer service I was denied a refund. This is not the first time I’ve had issues with this paltry excuse for an airline. Delayed flights are standard as is a subpar onboard experience, including their onboard entertainment never working. In short, I will avoid flying them if there are any other airline options and would encourage others to do the same.

Very pleasent experience. Charlotte airport easy to manage, easy check in and fast security line. Admirals Club available but not as good as the premiere lounges in NYC and MIA. Boarding on time, by groups. Once on board, crew nice but nothing special, seat very comfortable for PE, nice amenity kit. Service ok, hot towel to start with, then drinks and dinner. All in nice served and well managed by crew. IFE very good selection. Manage +4 hrs of sleep on a 7hr flight, so really good. Did not have breakfast since I was sleeping, no comment on that. Recommend this airline.

Not Verified | The seating was ridiculous. My husband's knees we against the seat in front of him for the entire flight. The plane was late, then we sat on the runway in Miami for 2 hours waiting to taxi. The ac didn't function properly. Heat was blowing out for 1 hr of the flight ... when it is 80 degrees outside. The flight attendants were very helpful during a medical issue, which was truly a blessing. Everything else was horrendous.

Not Verified | Should have read the reviews before we booked. Gate changed 2 times and delayed 4 times causing us to miss our connecting flight and now we have to wait 18 hours for the next one with no access to checked baggage so no clothes and toiletries. Nearly every flight around us was expecting delays. Had a timer saying boarding in 15 mins when plane had not even arrived in the terminal yet. What's the point of timers if you're just going to lie. Not just the delays were the issue, the service desk only had 1 person working with a line of 15 people waiting due to multiple delays. Horrible service, will never fly with them again. This was our 4th flight this month have flown delta, united and Alaska airlines and all were so much better.

✅ Trip Verified | Very happy with my first time flying with American Airlines. Boarding process was speedy, and we found ourselves very lucky as there were only 57 passengers on board allowing everyone to spread around the aircraft and have the chance to lie down for what turned out to be a longer than usual, 8 hour 15 minutes flight. Soon after take-off the crew came by with a hot meal, with a choice of either vegetarian pasta or a rice and chicken dish. I opted for the latter and it was surprisingly delicious. Around 2 hours before landing the crew came around again to hand some ice cream, and then they serviced us one more time shortly before landing to give everyone a hot pocket. The cabin crew were very nice and attentive, and throughout the whole flight walked around the cabin to ensure everyone was comfortable. Overall, quite happy with my experience and will fly American Airlines again in the future if I have the opportunity.

Not Verified | I have experienced unforeseen travel situations with other airlines, including United and Southwest, both of which showed empathy and flexibility. Even though my tickets were nonrefundable, they worked with me to either change my flights for free or issue a full credit or refund. Their customer service demonstrated genuine care for their customers and valued loyalty. American Airlines, on the other hand, has shown me exactly why I will never book with them again. I found myself in an awkward situation needing to cancel a non-refundable flight that was meant to be a gift. Rather than allowing the full credit to be transferred to the recipient, American Airlines deducted the $99 cancellation fee from the credit (per their policy)—a fee that amounts to nearly half the cost of the original ticket. Instead of showing even the smallest amount of understanding, American Airlines rigidly clung to its policy, offering no meaningful assistance. The $99 fee has effectively diminished the value of what was supposed to be a thoughtful gift. This experience has not only been disappointing but feels needlessly punitive. I want to be clear: this situation wasn’t entirely within my control. I didn’t choose to book with American Airlines, nor was I the one to purchase the group flights without considering refundability. (We have a group of 15 with all flights booked at once by someone in the group who was trying to help out.) Yet somehow, I’m the one penalized because American Airlines refuses to provide flexibility in situations that clearly call for some level of human empathy. For context, I travel frequently—4 to 5 domestic trips per month for work—and I’ve been researching airline credit cards to decide which one best fits my needs as a frequent flyer. This may have been an inexpensive This may have been an inexpensive, leisurely trip, but with my business expense card, I'm enabled to travel business class for 3 to 6 trips per month. I can say with certainty that I will not be choosing American Airlines. This experience has solidified my preference for other airlines that consistently prioritize customer service, loyalty, and common sense. To anyone reading this, I urge you to think carefully before booking with American Airlines. There are plenty of other carriers that offer better customer service and greater flexibility when “life happens.” American Airlines may not care about losing a customer like me, but if they’re wondering why they don’t command the loyalty of frequent travelers, this situation should provide some insight. Goodbye, American Airlines. You’ve lost not just one potential loyal customer but also my trust and recommendation.

✅ Trip Verified | I flew American Airlines Flagship First from Sydney to New York. The flight from Sydney was fantastic with a great and attentive crew, excellent food and a super comfortable ly-flat bed. Took so long for the luggage that I barely made my connecting flight to New York. Domestic First Class seats on the A321 are a bit claustrophobic and not so comfortable - only 1 flight attendant for 10 pax but he tried his best and the food was average. SYD to LAX = 9/10 LAX to JFK = 6/10

✅ Trip Verified | American Airlines again fails to be on time and flight attendants are just rude. Every flight I took on this trip was delayed. We have tried to give them another chance but this is the last time we will be flying American.