American Airlines

✅ Trip Verified | I will never fly American Airlines again. The first flight they wouldn’t announce my 9yr old sons allergy and the person next to me pulled out a bag of peanuts. Luckily, I was right there to stop her and she was very understanding. My 10 yr old son tripped getting off of the first flight and twisted his ankle which was no one’s fault, but it brings me to my disastrous connecting flight in charlotte. This flight was an 11pm flight and they had my 2 sons and myself in all different locations- one of which, as I already stated, has life threatening allergies so severe that he has had multiple anaphylactic reactions just from touching things that contain oils of peanuts and tree nuts, and the other now hopping around due to the twisted ankle. I explained the situation and the First Lady at the desk and she basically told me that she had no idea how to help and to come back when the other lady showed up. The other lady showed up and the First Lady made me go back to the end of the line to speak with her. Also, this was during pre-boarding and meant I would miss my opportunity to get on and wipe everything down for my allergic son. So I chose to go on and hope the attendants could help. Lady #1 gave me a ridiculous amount of grief pre-boarding and While I was in the middle of speaking with her, she started saying “ok bye. I said bye” in a condescending tone. The flight attendants were all very nice, but were very clear that the policy stated that they could not assist at all in helping me sit with my two kids on this late flight- which, if this is a company policy as it sounds, is complete rubbish. Children should not be separated from their parents, especially on an 11pm flight and with the already stated issues going on. It put me in a position to have to plead with people and explain this very emotional and stressful issue multiple times, while in the middle of the chaotic boarding process with everyone listening. Then when we got off the flight in Boston, I went to get a chair to push my son with the twisted ankle on and the man told me I couldn’t take it… so my 10 year old had to hop all the way to the baggage claim and I found him a stray one there. To American Airlines- if you are not willing to announce peanut allergies on your flight and to tell people that they can’t eat their peanuts/tree nuts when a child with severe allergies is at risk, what gives you the right to separate them from the person who will protect them. Horrible service.

Not Verified | American Airlines is probably the worst airline to fly on and 20 minutes wifi only. When we can go on Delta and get pretty much 2 hours of wifi time and even still we can regenerate a new url to get another 2 hours. AA needs to get with the tines and get with the program. All 6 of the passengers I flew with (some family) are in mutual agreement that this airline is pretty pathetic just on the situation of wifi usage. Come on AA is that good business?

Not Verified | American Airlines is by far the worst airline I have flown on. They abandoned me and my family at JFK after an 8 hour flight, which they delayed twice and changed the gate of three times. After all that they had the worst customer service, basically telling us we couldn’t make the flight we were connecting to, even though it didn’t leave for another almost half hour, and telling us we had to find a way to get from JFK to LaGuardia, to catch a 11:30 flight the next day. Never fly American.

Not Verified |   I'm writing this for my wife. She has been stranded by American for 18 hours now, and counting. Two cancellations, and then delays. The plane she's waiting on now was late leaving Austin, and is delayed about 3 hours so far. We have to decide if she's just going to a hotel, and I have to drive to Dallas to pick her up. We are about to give up on the idea of American getting her out of DFW at all. We haven't even begun to talk to them about a refund, but I can imagine how that's going to go. Terrible company. Never fly with them. They have tortured her. She's been awake at the airport for 18 hours now, and she is overwhelmed with exhaustion. Don't let this happen to you. Don't fly American.

✅ Trip Verified | Traveling American Airlines today has been an awful experience and still is. I boarded this morning at 7:30 AM and was supposed to arrive at 11:30 but did not arrive until 4:00PM. Was supposed to return to Philadelphia from Dallas the same day and was supposed to leave at 7PM and here it is 12:30AM and I am so waiting.

Not Verified | Not a fan of AA during my most recent trip. I was traveling with a tour group, and our group was placed in a separate line to check our luggage. Only 1 person was dedicated to taking care of our group, and it took too long to check us in, so 5 of us missed our flight. There were about 15 other people not part of our group who also missed the flight thanks to the long TSA lines. Our flight departed at 6, and we got there at 5:55. Plane was still there, but they wouldn't let us board. Lesson learned that we needed to be there earlier, but not awesome that they wouldn't wait a few more minutes knowing there were so many people who missed the flight. Just know they close their gates 15-30 min prior to departure time. Our next connecting flight was 30 min late ... so it's not ok for the customer to be 10 min late thanks to their long lines, but it's ok if they run late.

✅ Trip Verified | There is something fishy going on with American Airlines. We were scheduled to fly home from Aruba, April 11th. We received an email stating that this flight was cancelled. The flight was scheduled for for 5:09 pm. We received the cancellation email at 10:55 am. The weather in Aruba was beautiful so I checked the weather in Charlotte, again the weather did not seem to be an issue. I checked the departure data for Charlotte on that day and only 2% of the flights were cancelled. I suspect it wasn't really a weather delay but some other issue and they are blaming it on weather so that they do not have to compensate passengers. They rebooked our flight for the next day and of course that flight was delayed. We had to run thru the Miami airport from gate D1 to gate D53 to make our connecting flight to Knoxville, Tn. We barely made it and were offered no help. The airline was well aware that the flight was late and that people making connections would be having issues. The flight attendants asked all passengers not making a connecting flight to stay in there seats and let the connecting flight passengers deboard first. Why couldn't they just ask the connecting flights to wait 10-15 minutes and give people a chance to get to their gates? Really disappointed in American.

Not Verified | This is my 2nd trip on American. Both trips have experienced flight delays. The first time I missed my ride home from the airport, which I'd already paid for (Greyhound), so I had to pay another $100 for an Uber. 2 years later, and on my current trip the first flight was delayed for an hour, meaning I would miss my connection. The agent put me on standby for another flight, which ended up being full so I got bumped. They put me on standby again and won't guarantee I'll get on the next flight. I would say I'll never fly American again, but I might not have a choice because I only have a small regional airport near home (if you consider an hour drive "close"). The only airline I've had more problems with was Spirit, and Spirit sets the bar really low.

✅ Trip Verified | Horrible company. They changed the gate three times, you had to run everywhere in the airport. They have zero organization, one big screen, and only a small line for information. You paid for an extra seat and they gave you a bad seat in exchange. American Airlines already has problems with flights and incidents, but when you see the service on the ground, it's exactly the same.

✅ Trip Verified | I try to give the benefit of doubt to American airlines because things happen in life, but flight after flight delays, cancelation, no accommodation, understaff, no pilot, the list goes on. Worst airline ever. Record cancellations in the last four years.