✅ Trip Verified
| First of all - social distance is not a thing on this airline. Tons of guests not wearing their masks correctly and no one is enforcing that. Flight attendants seem moody and angry to be there. The AA app is a glitchy mess, internet package was a joke, in-flight entertainment app/streaming service cuts out frequently. Then, as far as flight itself goes, I get a text message at 3.30amthat my first flight home (10/24 Flagstaff to Phoenix, then Phoenix to Orlando) was delayed by 40 minutes and that it "may" cause me to miss my connecting flight in Phoenix - it was cutting it close but after calling the airport in Phoenix to get advice, I decided to stick with the original flight. Found out after I arrived at the Flagstaff airport that the reason the flight was delayed is because they didn't have a crew to fly the plane. The gate attendant announces less than an hour before our new departure time that they still had not found a crew to fly it and the plane was still in Phoenix. Why would they not just cancel the flight? Sure enough, now the flight was delayed by almost 2 hours, and there was no way I was going to make my connecting flight in Phoenix so I asked the flight attendant at the gate to change my flight to the morning. He did and I left. I attempted to check in on the app for my flight in the morning and upgrade my seat to an aisle, it processed a $61.82 payment twice but kept loading an error message saying that "seat selection is unavailable at this time." After discovering that the payments were already showing up in my bank account, I called American Airlines to tell them I had been charged twice for a seat I still didn't have a reservation for, and could they please change my seat. The woman on the phone said that something hadn't been transferred correctly at the Flagstaff airport so that it showed me as having left on the original flights. She also said they didn't have a record of the two $61.82 payments and that because I had already checked in, they couldn't change my seat and I would have to wait until I go to the airport tomorrow to do it. She "thinks" the charges will be refunded. I will never, never, never fly with American Airlines again.