Discover Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 49 reviews
3/10
No Skytrax Rating
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1/10

"ignored by customer service"

(Poland)

Not Verified | Our luggage never arrived at our destination during our flight from Gdańsk to Tenerife on February 8, 2025. Since then, we have been completely ignored by customer service, which Provides contradictory information about the location of our baggage. Fails to handle complaints properly, violating passengers’ rights. Refuses to connect us with a supervisor and prevents us from filing formal complaints against staff. Only offers a partial refund for essential purchases, despite being legally obligated under the Montreal Convention (Article 22) to cover the full cost. After 5 days, our third bag is still missing, and when one of our suitcases was finally returned, we discovered valuable items missing.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGdańsk to Tenerife via Munich
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"they rejected my claim"

(United States)

Not Verified | 1st flight after Hurricane Milton and was told that there would be no food on the flight. Sent me an email and then gave us a letter at check-in to go to a restaurant in the airport prior to flight and then submit receipt which I duly did to the website they specified. 4 emails and 4 times they rejected my claim stating that I had flown in the class I had paid for. They were not going to give me anything ! Not sure what to do next as matter of principal the deliberately mislead passengers
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTampa to Frankfurt
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No regular drinking water"

(United States)

Trip Verified | No regular drinking water in the flight. When we request for plain water, they ask "what do you mean?", the only water they have sparkling water and you cannot get regular water even if you want to buy. Horrible food, our family had very tough time with this segment of the journey.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Orlando
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"We were extremely disappointed"

(United States)

Not Verified | My husband and I were planning on spending Christmas with family in Paris. Flight from Tampa was 2h late. We had a 9h flight from Tampa to Frankfurt. Missed our connection to Paris by a few minutes. The security at Frankfurt was slow and not friendly and nothing was set up so we could catch our connection though we were told the plane would be held on. We had received an email with 2 options of other connections to Paris, one was 1h later and the other was 2h later than original time. That would have been fine. However we went to Customer Service Lufthansa and we were told we were booked for a flight in 9h! We were only given a $15 coupon to eat in Frankfurt airport as compensation. And we were not upgraded. We spent Christmas Eve stuck in an airport for 9h and got in Paris at 10pm instead of 1pm originally. We were awake for 36h when flying to Paris takes 8 to 9 hours. We were extremely disappointed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Frankfurt
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Ground service the worst"

(Austria)

Not Verified | We took Premium Economy because Business Class was already full. Cabin crew was always very polite & helpful. Food lets say "ok", screen small, films were not updated for many many years, small ear plugs (headphones) we got had the worst quality I ever had- but only ones which work at their system. But the flight was not the worst. What was the worst experience was the pre boarding at Frankfurt. I guess it was operated by a subcompany of Discover Airline (not same uniforms) -- this was a group of impolite, rude, arrogant, provocative people who use their power. Several friends of us, and also family members reported us this before, but we could not believe this. Ground service the worst we had anywhere.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFrankfurt to Orlando
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"just pure disaster"

(United States)

Trip Verified | So disappointed! I was using Orlando-Vienna way many years and when it was mostly in Austrian airlines company it was great flight. Last 2 years Discover company was just pure disaster. My husband always missed his connection in Frankfurt - that were late from Orlando always around 2-3 hours. Same my flight in July. But still we were giving them chance. Till today. They cancelled our booking even we had already in our hands printed tickets and sended us as couple totally different ways back to Orlando. Who saved us was Austrian - even they had no idea and nobody let them know why we were booked for another flight when flight in their system was not cancelled. We spent 4 hours to dealing today with this mess. Never again Discover. Rather back to the combination United - Austrian! Opposite of Discover, Austrian always tried to help me and do all the best. Even they are in same group.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFrankfurt to Orlando
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lack of knowledge and professionalism"

(United States)

Trip Verified | Prior to our flight in August 2024, I diligently followed procedures, including confirming multiple times with Lufthansa’s hotline about transporting a registered air pistol. Discover’s staff demonstrated a shocking lack of knowledge and professionalism, creating unnecessary obstacles that escalated into an outright nightmare. On the day of departure, I was subjected to conflicting instructions, with employees seemingly improvising rules on the spot. Their refusal to check in the item, despite federal police clearance, led to hours of confusion, delays, and emotional distress for my wife and me. Ultimately, we were denied boarding our flight. The lack of empathy or assistance from the airline’s staff was appalling. I was left scrambling to resolve the issue myself while my wife was reduced to tears. Adding insult to injury, we were forced to pay out of pocket for two additional nights of accommodation, transportation, and a new weapon case to comply with their arbitrary requirements. Even after being rebooked, Discover continued to mishandle our case. On the rebooked flight, I was initially barred from boarding due to an “empty entry” in their system, an error that neither I nor the staff could understand. My wife refused to board without me, and it was only after yet another confrontation that we were allowed to proceed. When I submitted a claim for reimbursement of these additional expenses, Discover Airline refused, demanding receipts for every expense despite having bank statements that clearly demonstrate the costs incurred. Moreover, they failed to conduct the thorough investigation I had requested into their numerous failings. In summary, Discover Airline’s handling of this situation demonstrated incompetence, negligence, and a complete disregard for customer well-being. Their staff’s behavior was unprofessional at best and malicious at worst.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Philadelphia
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“cabin crew apathetic and dismissive”

(United States)

Trip Verified | This is the worst airline with the worst customer service I’ve ever flown. On the outgoing flight there was a four hour delay, on the return flight there was a two hour delay and the airline didn’t even give you a free drink as compensation or to say sorry. Their seats are really small and don’t accommodate a normal person. They’re very uncomfortable. Their cabin crew was equally apathetic and dismissive. The food and beverage service on board was terrible. I would rather spend more money than to fly this airline ever again. I spent $1626 on the round trip ticket with a very poor airline.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Frankfurt
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible experience with lost luggage"

(United States)

Trip Verified | Terrible experience with lost luggage. My bag was left in Frankfurt instead of being brought to Tampa. Despite assurances, the wrong luggage was delivered to the wrong location. Customer service marked my claim as "closed" even though my bag was never delivered. Extremely disappointed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Tampa
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never fly with them again"

(Canada)

Trip Verified | By far the worst airline service I have ever had. I booked with Air Canada, but the flight is with Discover. I was quoted $185 to fly with two bikes, but when I got to the counter, I was told $50 per bike... great I thought, as it was cheaper. Once I had passed over my credit card, the agent tried to get me so sign a hand written agreement for the Visa transaction, but the number on the paper looked oddly like a 7 instead of a 1 .. once I enquired the attendant informed me that her original quote of $50 each bike ($100 total) was incorrect and the new price was $750 for both bikes for one way! Agent would not give me back my credit card until I signed the paper. I signed it that I did not agree with the transaction. Once at the gate, my wife, who had just been cleared 30 mins earlier that her carry on luggage was no problem, was now told that she had to check her carry on for $250, when my wife politely said that a discover employee had said the carry on was fine 30 mins earlier, she was threatened by the emplyee that she would be kicked off the flight if my wife didn't make it fit in the carry on tester (which it did)? On the flight, our upgraded seats were not available, but they still charged us for the upgrade? what is wrong with this airline? We will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Frankfurt
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1 to 10 of 49 Reviews