✅ Trip Verified
| Upon arriving at Faro (08/09/19), everything seemed great, disembarking the plane was painless. As soon as we walked through to passport control though it was an absolute joke, I wouldn't say I'm a frequent flyer but have been to a fair few airports over the last couple of years including Zakynthos, Barcelona and Izmir and not one of them was anywhere as badly organised as Faro. We got to the bottom of the escalators for passport control and queued for nearly two hours, subsequently missing our transfer and TUI having to arrange alternative transport for us. There was, I believe 4 passport desks open, none of the electronic ones were in operation either. When we finally reached the queue barriers, the escalator was out of operation and the line of people was up the stairs, god knows how far back. For our return (15/09/19) our transfer arrived at 8.15 am, 2 hours before the flight was due to leave. Check in was the usual fair - this was well organised just very busy. Security, however was another absolute joke. In total it took about 1.5 hours to get through both. Then came passport control once again! Both of us desperate for the toilet, coming out of the loo we were greeted by another immense queue. There were hardly any staff to get hold of, I had to leave my partner, run round to find someone because as we were waiting the last call for our flight was announced. The staff member was golden though. He took us to the front of the line with some other folk in our situation and we literally had to run through duty free and the shopping area took get on our flight, we boarded at 10am. If we had waited in line we would have missed our flight. it was the single most stressful moment of any holiday I have ever been on and when we finally boarded my partner broke down in tears because she thought we would be stranded there. The good points. Airport was clean. Toilets were clean, staff were friendly, didn't get chance to experience anything else. We will never ever holiday to the Algarve, we will certainly never use Faro for Andalucía again either. (The only flight to Seville was a London airport, over 100 miles from home and Faro was closer to our destination anyway). Apart from the ridiculous waiting times the airport was well signed with good services, the departure lounge looked clean and modern with a few bars and eateries and there are toilets aplenty. I cannot stress how useless this airport is based on our two experiences here. I would like to give one star but that would be unfair on the staff there but they still only managed an extra one.