Manila Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 335 reviews
3/10
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2/10

"huge amounts for improvements"

(United Kingdom)

Not Verified | Appalling airport experience with huge amounts for improvements. The major flaw of this airport is the unnecessary amount of passenger & baggage security screening for departing international passengers which amounted to 3 in total including. Upon entry to the terminal After being processed through landside immigration and finally upon entry to the boarding gate. In addition to this, the time to process through these areas is incredibly slow meaning queues are extensive. Immigration staff looked to be lethargic, and showed job displeasure which is a shame as other staff members were kind and welcoming. A major international airport like Manila airport (NAIA) must include modern technology and decrease unnecessary security screening areas to process passengers quicker as you can arrive hours earlier for your flight and still be late to board due to extensive queues and slow airport processes.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"This is so disorganized"

(United States)

Not Verified | We had read the bad reviews but have now experienced it first hand. This is so disorganized - had a long layover but had spent hours standing in lines. It also took us almost two hours to get from one terminal to another - no one seemed to know what was going on with the buses that are supposed to take you from one terminal to the other. It is not a comfortable place to wait- not much available for food - glad I had packed a few granola bars. We really enjoyed our stay in the Philippines but the challenges with this airport is making us rethink any future trips to the Philippines.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not enough seating"

(Australia)

Not Verified | Been to 3 out of the four terminal's here, all equally horrendous. Poor layout, not enough seating and lack of food and amenities is par for the course.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport is a disgrace"

(Singapore)

Trip Verified | Queue queue queue. This airport is a disgrace. Unorganised, unhelpful staff. This is 2019, the organisation at an international airport should not be like this.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"good idea to search what is not allowed"

(China)

Not Verified | Like another reviewer, I also had a situation where items were confiscated at the departure baggage check point. These items are on a list that the other reviewer correctly states are not displayed anywhere in departures alongside the other prohibited items signage that are commonplace in all airports. I had an electricity extension cord confiscated for reasons the security personnel were unwilling to explain. Without turning this review into a case of sour grapes I will just say that I felt very strongly about this kind of treatment and when asking for an explanation, it was made quite clear that pressing the issue was not welcomed. Once back home, on checking google it does seem that any kind of work tools - even something like an extension cord - are prohibited as check in luggage. Understandable, but they should make this information clear before going to departures. So if you are traveling light with no check in baggage it is a good idea to search what is not allowed on a Philippines flight before unwittingly subjecting yourself to second class citizen treatment at this airport. Also be advised that Terminal 3 has multiple baggage checks at different stages and a requirement to show a boarding pass to even enter the departures check in area itself. So print one off first or have one on your phone to show. This also applies to the food and drinks area housed in departure check in hall. You will need to show a boarding pass to access it.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst laid out airport"

(Canada)

Not Verified | I am an avid traveler and I must say this is the worst laid out airport with next to no services in the departure area. Its incredible that such an important and large airport is so poorly designed. As for wifi (which is important for those of us who have hours of wait time) this is another negative. Limited time and access to the internet. As for food services, the one place available has limited seating and food choices and you have to leave a secure area to get to the restaurant then go through security once again to enter the terminal proper. Avoid this airport like the plague!
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport I try to avoid"

(Japan)

Not Verified | This is one of the airports I always try to avoid. Barely enough toilets, if you're lucky you might be able to connect to the internet and only 2 hours which means long transit people are screwed, staff not helpful and uncooperative, small sections of the airport are inaccessible simply because there's a security check and you can't pass to that area which has more restaurant choices just because your gate isn't there. Most can be tolerated if there's a smoking area, why sell cigarettes without providing a smoking area is beyond me.
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"its an absolute joke"

(United Kingdom)

Not Verified | Flight bound for London from Terminal 2 Manila Airport. Security checks to enter the building followed by a drugs swab of all bags. Then through security to departures. But the worst part is another security check before the gate where you are not allowed to take water that you have bought after security, its an absolute joke. Is it a ploy by the airline so you have to buy more water on the flight. It's a joke.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"well-hidden shower and sleep facility"

(United States)

Trip Verified | Biggest airport find: Manila Terminal 2, opposite gate 7. Illy coffee shop is hypercooled, maybe 72 in here, compared to humid 80+ in the terminal. Can I eat and drink for another two hours? Locals have dug into their luggage, and are wearing their leather jackets and corduroy overcoats against the delightful chill. Terminal 3 there’s a well-hidden shower and sleep facility on the top level, behind McDonalds, ground side (outside security). US$20 for 7.5 hour snooze, shower, snacks.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Embarrassing and frustrating"

(Philippines)

Trip Verified | It’s the same old airport, but the international departure has only one toilet for the men with 4 urinals and 3 cubicles that the queue is very long. Embarrassing and frustrating. It’s the fruit of very poor planning, lack of vision and obvious corruption!
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no