Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    T'Way Air19 Reviews

    Not Verified | Flight was delayed from 2am to 5am. Both TWay Airlines and Changi Airport websites did not show any changes to the flight time. When we arrived at 11pm the night before (3 hours before our flight), we… Read more
  • 1/10

    Icelandair706 Reviews

    ✅ Trip Verified | My wife and I flew out of CDG (Paris) with a 1 day layover in Iceland on our way back to US. Overall Icelandair has irrational polices and staff that cannot provide a logical explanation for… Read more
  • 1/10

    Spirit Airlines5135 Reviews

    ✅ Trip Verified | The absolute worst experience ever. The rudest people you ever want to meet. The original flight was canceled, next we were booked for a late flight leaving at 10 pm the next day. The flight kept… Read more
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Latest Seat Reviews

  • 1/10

    Air India20 Reviews

    ✅ Trip Verified | 2 seats were allocated to me & my wife in the new A350 where both seats were not reclining. The ground staff was unaware & did nothing to sort the issue. Similarly on my flight from… Read more
  • 4/10

    Jet2.com13 Reviews

    Not Verified | Completely horrible seats. We booked and paid a fairly significant premium for allegedly extra seats in row 1DEF. A disgusting rip off by Jet2. These seats are appalling. If they provide extra legroom, it is a tiny… Read more
  • 3/10

    British Airways197 Reviews

    ✅ Trip Verified | One of the worst business class seats, tiny seat. The lay out of the aircraft is very cramped, the plane was very dirty, amenity kit awful, service in general, not so good. Read more
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Latest Lounge Reviews

  • 10/10

    Lufthansa199 Reviews

    ✅ Trip Verified | By far, this was the best airport lounge we visited on our four stop trip to Europe (BKK/VIE/ATH/VIE/BKK). The lounge is located a short walk past security control. It is well marked and easy to find.… Read more
  • 10/10

    China Airlines23 Reviews

    ✅ Trip Verified | China Airlines VIP Lounge at Terminal 1 was such a hidden gem! Not only it was very large but also extremely elegant and luxurious. Once passing through the check-in counter, we were amazed by a long… Read more
  • 3/10

    Air Serbia6 Reviews

    Not Verified | I had an economy ticket from Belgrade to Ljubjana, Slovenia, but I paid my way to Air Serbia Business lounge. Price was Euro 35. That was a total mistake. The lounge is a joke. It is dark,… Read more
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Latest Airport Reviews

  • 1/10

    Newark Airport419 Reviews

    ✅ Trip Verified | Every person I encountered there was extremely rude, but the the TSA employees were by far the worst. Super rude and disrespectful yelling at customers. Something needs to be done about the unprofessional employees there. I… Read more
  • 10/10

    Malta Airport39 Reviews

    Not Verified | I would like to thank Alessandra at the customer services desk for the phenomenal service and friendliness she has provided me at the airport. She is an absolute gem. Read more
  • 2/10

    Houston IAH299 Reviews

    Not Verified | Terminal E is bad. Probably the worst I have seen. I’m not sure how an international terminal can be so small and not have any amenities, restaurants, etc. on both departure and arrival. Something needs to be… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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