Houston IAH

✅ Trip Verified | The best new area D is worthless when you cant get out of the Airport. The good experience we had arriving at D2A was way overshadowed by the traffic mess. Still gridlock going to and from this Sunday Dec. 1st. Took us an hour to get out coming from C Garage. The E Intl pick up was still blocking lanes. When will this end?? This situation makes passengers hate IAH for generations. I hope I can recommend IAH again when this endless construction at E has ended, then the B construction will still go on.

✅ Trip Verified |   My original flight had been cancelled and I was diverted to Washington on a later flight- connecting to Houston. I had missed the connecting flight and ended up spending the night at Washington airport- waiting for the earliest flight outbound to my final destination. Upon arrival at Houston IAH, I was at that point very tired and frustrated with being inconvenienced at spending a night in the airport -freezing cold! I ended up in terminal C -baggage seeking to claim my suitcase, which i eventually found. At this point my phone battery had died and had no inkling where I was to meet my mother for pickup. Now despondent and must've been noticeable as I was approached by a very nice and polite member of staff from the baggage claim. This lady greeted me giving her first name as Cat. After explaining my plight to Cat she not only took it upon herself to contact my mother on her mobile - (unfortunately I received no response at that time and Cat called the number back leaving a voicemail explaining the situation and to contact me) Cat also let me use her battery pack charger to charge my phone while I waited for my mother to respond! I would like to say a big thank you to Cat ( I believe there is only one known that works there ) Thank you for taking the time to help me out and seeking solution to what ended up as a positive outcome- I was eventually picked up! Cat- you were on that day of distress and still are an angel of saving grace today. Houston management you have a good employee representing you and compassionate with her job. Employees who looks after the airport customer- going above and beyond for others should also be looked after with recognition of their true worth to your operations. All the best Cat in Terminal C, neither will I forget that date.

✅ Trip Verified | The staff was relatively pleasant in most places but not all. The Starbucks staff were awful. Bathrooms were less than desirable. To get through TSA Precheck I had to go to opposite side of terminal, couldn’t go through appropriate side, and then had to walk all the way around again and hopefully catch up with the rest of my traveling party. Although wait in TSA line was minimal, definitely a huge minus.

Not Verified | We had a terrible experience at this airport mainly due to the awful attitudes of the staff. We had orders barked at us and when we didn't understand something or failed to digest things said to us, we were shouted at like we were in a boot camp which I found very intimidating. I has my young son with me too. The staff are extremely unprofessional and when I said to the security worker that its also very stressful for us as passengers, she said "I'm just doing my job". No it's not your job to shout, intimidate and scare people. Its your job to remain calm, professional and give clear instructions. Not shout at ppl which scares them that much they're unable to digest what is being said. If I wasn't so tired & in a hurry to catch my flight I would have said way more and put her in a place. Also the girl checking passports & boarding passes screamed at me that much, her supervisor had to come and tell her to calm down. She didn't tell me what she wanted me to hand over, just shoved her hand out so I gave her passports and passes. She shouted I don't need those stop confusing everything just give me the passports. She was literally shouting at me. They need to be trained better as I'm absolutely disgusted.

Not Verified | Worst TSA experience ever! 30 booths and only 4 open. Had 2 hours to catch my connection and missed it, because of horrible organization of this airport! Staff kept on saying "everyone has a flight to catch" - well, they were not ones to miss the flight due lack of urgency on their part. Cost me $400 to get a hotel to catch another flight the next morning, not even counting my lost time. Never again will I fly by that airport.

✅ Trip Verified |   Why are there no nearby restrooms for people coming in internationally? This is terrible. The employees are unprofessional and will yell while you’re standing right by them. Not yelling at me but just yelling and screaming at passengers in general. The bathrooms (when I finally ran through the place) were disgusting. You could tell they were not properly and regularly cleaned. This was hands down the worst experience I’ve had at any airport and I will do my absolute best to never have to transfer to/from here again.

Not Verified | TSA was horrible and gave us an incredibly bad feeling after bullying us through the screening. I didn’t get any names because we were concerned of staying longer than necessary, but one of the lead females were incredibly rude and treating her own co workers just as terribly. We understand everything TSA goes through and we are grateful for a team that secures our safety but that does not give someone the right to yell at me or my wife! My wife is pregnant and they were savages about getting us through and getting a female to pat down my wife. We fly all the time and this is the ONLY time we had a TSA issue. I will be reporting this further if we have more problems, this needs to be brought to the attention of the employees and the culture needs to shift away from negative attitude to helpful security!

✅ Trip Verified | This airport is so overrun that I had to wait an hour for Uber to make it through traffic to the pickup area, and it took us another 30 mins to get out. The cops were shouting at drivers and people as well, not decent cop behavior. The AT&T cell service was overrun, too (showing all bars but not able to text or make a call). Won’t be coming through here again!

Not Verified | We got in on a late flight to find long lines, disgusting restrooms, traffic problems, baggage backups, airport subway train closed at 12:15 which led to an excessively long walk to car and backtrack to terminal and no response on the valet phone for car. Deeply disappointed and embarrassed that this is an international airport.

Not Verified | Of all the airports I have visited, this IAH airport is probably the worst. Which is surprising as I'm comparing it with airports in a few economically poor countries. The airport people seem disinterested in their jobs. Even minor rains are treated as major disasters, causing everyone to take shelters indefinitely. From experience, the wait times for baggage to be delivered is easily 1-2 hours more than the time for baggage delivery in countries like Japan, London,UAE, Ireland, and Italy. In fact, the fastest baggage delivery I've seen was at the Mumbai airport in India - the bags arrived before we reached the baggage claim. Coming back to IAH, international flights struggle to find a docking gate at terminal E. Terminal E is best described as a shanty at this point due to repairs/renovations that hopefully will conclude during my lifetime. We were forced to sit on tarmac for hours after a long flight. Passengers are treated like cattle - beware, if you're requesting wheelchairs, you'll probably be wheeled around the next day if you're lucky. Sad.