Houston IAH

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 297 reviews
2/10
4 star Skytrax Rating
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1/10

“cannot support this corporate greed”

(United States)

Trip Verified | Staff at TSA and CBP even more rude than normal - I understand this is a cowboy state but you don’t have to treat people like cattle by yelling commands at them. Long line at global entry so what is the advantage of having it? At other airports I just breeze through. Prices for food have reached levels that I’m not willing to tolerate any more. More than $15 for a prepacked old Turkey sandwich at CIBO that I in addition would have to check out myself is simply unacceptable even though I could expense it. I simply cannot support this corporate greed! Toilets smell like in a 3rd world country. To use the “free” WiFi a ton of personal data is collected - no thank you!
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"able to breeze through Immigration"

(United States)

Trip Verified | Transited through Terminal E (International terminal). The airport is massive and the distances from domestic terminal to international terminal are vast. Terminal E has a wide spacious open concourse with all the amenities. Seating is plentiful at the Gates. Give yourself plenty of time 2h.5 hrs minimum to make connecting flights. The distances from the gates to Immigration and Customs are very long. The terminal was very crowded however with Mobile Passport Control, we were able to breeze through Immigration. The only drawback is that one has to exit the secured area and go through TSA security all over again with very long lines. From the transfer area one has to take the train to reach the domestic terminals. The free airport WiFi is very fast.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
3/10

"screening process is excessive"

(United States)

Not Verified | Overpricing is a bit worse here than other airport shops I've seen. The screening process is excessive and very time consuming. Unsure if it is generalized, but on our screening, the TSA agent was one of the least courteous, rudest, pushiest, most impatient i have seen. Watched her shout at an elderly man at least 4-5x to empty his pockets while he was trying to do so. She showed no respect, no patience, and no courtesy. Extremely memorable and unpleasant experience.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"really heavy screening"

(United States)

Trip Verified | One of the worst arrival and transfer experiences I've ever had. Long lines - even with advanced traveller programs (Global Entry + TSA Precheck). Just horrible - really heavy screening, questions, etc. Almost missed my 90 min connection time. Global Entry is basically useless - they take your pic like everywhere else - and then you have to go through all the passport checking, 30 questions. Then you have to walk really far to get your bag and to recheck your bag to final destination. Then you take a train to another terminal where only half the train doors opened, then run to make a connecting flight.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"departure staff at check-in were incompetent"

(Italy)

Not Verified | Upon arrival had to wait over an hour in passport control. Upon departure staff at check-in were incompetent. Said I was overweight and had to take out 5 items and go back to the end of the check in line and wait 45 min again! Seriously the dumbest thing that has ever happened to me and I have been traveling by air for 50 years.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"international pickup area is torture"

(United States)

Not Verified | The international arrival pickup area (terminal E) is a torture. Too crowded (jam packed with people on a narrow street side corridor/barrier) - outdoors with little shade - and it takes 45 minutes and an hour last year for our ride to snake around the terminals to get to you. Not nice when it is 100F outside. Or any time. They have construction going in - but it was the same a year ago and doesn't look like they are prioritizing this area. Worst i've ever experienced. It's a mad house. So chill when going thru this gauntlet. Really is bad for IAH to put people thru this.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"Not suitable for families"

(United States)

Trip Verified | Easily one of the worst airports in the world. Just spent 12 hours stuck here with 3 kids. There was no care from any staff. They all pretty much just sit there and say it is what it is. Used to love Texas but the airport experience here will make our family think twice before ever visiting again because of the airport experience. Not suitable for families.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Customer service is non-existent"

(United States)

Not Verified | Worst airport. Very much like all the other reviews. Customer service is non-existent. Workers are rude, slow, shout at you, and make an already hectic airport, a challenging experience. I will never travel through this airport again if I don’t have to. This is the only airport where you have a two hour layover and can barely make your next flight due to all the lines you need to go through when you’re traveling internationally. There are never enough custom lanes open. The security lines are long and make you fear that you will miss your flight.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"no customer seating at the gates"

(United States)

Not Verified | Taking a trip from United at Terminal C. I was amazed to find there is no customer seating at the gates. Everyone is looking for a place to sit and mostly sitting in restaurant seating which are few bathrooms are dirty, poorly serviced.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"unorganized and unclean"

(United States)

Trip Verified | The airport is unorganized and unclean. Food courts lack clean dining tables, the seats are uncomfortable at any gate, they lack adequate and up-to-date ATM machines, and the signs directing people are straight up confusing.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no