Houston IAH

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 302 reviews
2/10
4 star Skytrax Rating
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3/10

"airport is so overrun"

(United States)

Trip Verified | This airport is so overrun that I had to wait an hour for Uber to make it through traffic to the pickup area, and it took us another 30 mins to get out. The cops were shouting at drivers and people as well, not decent cop behavior. The AT&T cell service was overrun, too (showing all bars but not able to text or make a call). Won’t be coming through here again!
Experience At AirportArrival Only
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
3/10

"Deeply disappointed"

(United States)

Not Verified | We got in on a late flight to find long lines, disgusting restrooms, traffic problems, baggage backups, airport subway train closed at 12:15 which led to an excessively long walk to car and backtrack to terminal and no response on the valet phone for car. Deeply disappointed and embarrassed that this is an international airport.
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

“Passengers are treated like cattle”

(United States)

Not Verified | Of all the airports I have visited, this IAH airport is probably the worst. Which is surprising as I'm comparing it with airports in a few economically poor countries. The airport people seem disinterested in their jobs. Even minor rains are treated as major disasters, causing everyone to take shelters indefinitely. From experience, the wait times for baggage to be delivered is easily 1-2 hours more than the time for baggage delivery in countries like Japan, London,UAE, Ireland, and Italy. In fact, the fastest baggage delivery I've seen was at the Mumbai airport in India - the bags arrived before we reached the baggage claim. Coming back to IAH, international flights struggle to find a docking gate at terminal E. Terminal E is best described as a shanty at this point due to repairs/renovations that hopefully will conclude during my lifetime. We were forced to sit on tarmac for hours after a long flight. Passengers are treated like cattle - beware, if you're requesting wheelchairs, you'll probably be wheeled around the next day if you're lucky. Sad.
Experience At AirportArrival Only
Date VisitMay 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Terminal E is bad"

(United States)

Not Verified | Terminal E is bad. Probably the worst I have seen. I’m not sure how an international terminal can be so small and not have any amenities, restaurants, etc. on both departure and arrival. Something needs to be done to upgrade this terminal.
Experience At AirportArrival and Departure
Date VisitMay 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"immigration takes ages"

(India)

Not Verified | Worst possible airport, immigration takes ages, security check socks, signs are inadequate, arrogant staff, no help on hand, poor facilities, over crowded. By any standard, this is the worst experience I ever had
Experience At AirportTransit
Date VisitMay 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“cannot support this corporate greed”

(United States)

Trip Verified | Staff at TSA and CBP even more rude than normal - I understand this is a cowboy state but you don’t have to treat people like cattle by yelling commands at them. Long line at global entry so what is the advantage of having it? At other airports I just breeze through. Prices for food have reached levels that I’m not willing to tolerate any more. More than $15 for a prepacked old Turkey sandwich at CIBO that I in addition would have to check out myself is simply unacceptable even though I could expense it. I simply cannot support this corporate greed! Toilets smell like in a 3rd world country. To use the “free” WiFi a ton of personal data is collected - no thank you!
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"able to breeze through Immigration"

(United States)

Trip Verified | Transited through Terminal E (International terminal). The airport is massive and the distances from domestic terminal to international terminal are vast. Terminal E has a wide spacious open concourse with all the amenities. Seating is plentiful at the Gates. Give yourself plenty of time 2h.5 hrs minimum to make connecting flights. The distances from the gates to Immigration and Customs are very long. The terminal was very crowded however with Mobile Passport Control, we were able to breeze through Immigration. The only drawback is that one has to exit the secured area and go through TSA security all over again with very long lines. From the transfer area one has to take the train to reach the domestic terminals. The free airport WiFi is very fast.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
3/10

"screening process is excessive"

(United States)

Not Verified | Overpricing is a bit worse here than other airport shops I've seen. The screening process is excessive and very time consuming. Unsure if it is generalized, but on our screening, the TSA agent was one of the least courteous, rudest, pushiest, most impatient i have seen. Watched her shout at an elderly man at least 4-5x to empty his pockets while he was trying to do so. She showed no respect, no patience, and no courtesy. Extremely memorable and unpleasant experience.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"really heavy screening"

(United States)

Trip Verified | One of the worst arrival and transfer experiences I've ever had. Long lines - even with advanced traveller programs (Global Entry + TSA Precheck). Just horrible - really heavy screening, questions, etc. Almost missed my 90 min connection time. Global Entry is basically useless - they take your pic like everywhere else - and then you have to go through all the passport checking, 30 questions. Then you have to walk really far to get your bag and to recheck your bag to final destination. Then you take a train to another terminal where only half the train doors opened, then run to make a connecting flight.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"departure staff at check-in were incompetent"

(Italy)

Not Verified | Upon arrival had to wait over an hour in passport control. Upon departure staff at check-in were incompetent. Said I was overweight and had to take out 5 items and go back to the end of the check in line and wait 45 min again! Seriously the dumbest thing that has ever happened to me and I have been traveling by air for 50 years.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no