Newark Airport

✅ Trip Verified | Regular airport check-in staff have been almost fully replaced by kiosks. Prepare for a truly terrible experience if you do not have a boarding pass ready to go and no checked bag. Any issues or mandatory travel verification's leave you at the mercy of the rude staff. Airlines purposely employ almost no humans to perform tasks needed to even enter security. Your experience is likely to be frustrating and you also get to witness large amounts of individual missing flights due to the airlines choosing to leave customers with inadequate assistance.

Not Verified | Poor direction within the airport for travelers. When coming from international flight to Term 1 headed to Term 2 and gates for B were clearly marked, but it was not clear on where Gates A/C where located. Then gate was a significant distance away, which took us outside the airport causing us to re enter the airport, on a tight schedule, having to go through airport security again. Not only is this very inconvenient it puts people in a bad mood which then alters the encounters with airline workers. Very frustrating process. It could definitely be streamlined and made more convenient for travelers. I give this airport a D rating.

Not Verified | The ladies at the United bag drop off were great, they communicated well, were very polite and helpful and the bag drop off was simple and speedy. Pity the security staff were so offensive doing their jobs. Of the six security staff encountered 5 were rude and had minimal idea of any service to the client. Poor instructions were mumbled with a gesture to go elsewhere or do something, when clarification was asked "sorry I'm not sure where you mean I should go, could you please tell me again" was met with a glare of disdain and a repetition of the same mumbled, incomprehensible directions, with a very offensive level of attitude. The security staff ushered through 4 or more airport staff with little more than a cursory glance of ID's, the opportunity for fake ID's being presented was breathtaking. Meanwhile people catching flights were left standing in line while airport staff basically ignored them. I have never seen such a poorly managed security system.

Not Verified | I was traveling to Orlando Florida from EWR flight #1213 departing Newark at 2:53pm Sept 16. I was taken to gate C132 via wheel chair, the wheel chair person dropped me off at gate c132 and said the wheel chair would be ordered from the gate to take me to the plane. We asked the gate attendant about the wheel chair she told us she had ordered it. It never came so we again asked to no avail. I finally had to navigate as best as I could, we were boarded last. I asked the flight attendant on the plane about the wheel chair, she checked and told me it was never ordered.

Not Verified | This could be a good airport, despite the fact it's locked in the middle of an urban area limiting its expansion and infrastructural upgrades. However the worst part is the staff: Rude! and unnecessarily so, immigration officers have a terrible attitude, I was treated like a liar. My identity had to be investigated beyond what is done at the passport control booth, and the way I was told to proceed was humiliating, everything was completed in less than two minutes and I was allowed to got home, the rudeness was a totally unnecessary extra that only eroded the expected professionalism of those officers. I hope someone will notice this problem and require them to take etiquette training. Being rude and nasty is not a synonym of efficiency.

Not Verified | Customer service is so rude. I approached a rep asking if where a flight was due to arrive as it was delayed and I was given a stock answer. I tried to clarify the issue i was having and was met with hostility. The agent was dismissive. Instead I was able to get my answer online using the free wifi .. staff very unhelpful.

✅ Trip Verified | Fix your lane system. Waited for hours to check in. Slow service for checking baggage in. 15 minutes per person in the queue. The US and especially Newark Airport has to fix their organizing systems. Shopping was boring,

Not Verified | I never thought I would find myself reviewing a TSA department but I felt compelled to after my recent positive experience. My family and I were unexpectedly transiting through Newark on June 2. We had several mishaps happen beyond our control after an extended travel day (>20 hours). The TSA department at Newark airport, in particular a man named Fontaine, helped greatly alleviate our stress and help expedite us through the security line and airport, correcting the mistakes of our airline workers. I cannot begin to tell you how appreciative I am for their help, empathy and services.

✅ Trip Verified | Every person I encountered there was extremely rude, but the the TSA employees were by far the worst. Super rude and disrespectful yelling at customers. Something needs to be done about the unprofessional employees there. I will not return to this airport.

✅ Trip Verified | I have travelled all over the world and have never experienced such rude, disrespectful staff. Bag drop was a joke, 4 ladies stood gossiping but no help whatsoever, felt like i was interupting their night out. No pleases or thank you. Might as well have lept the counter and done their jobs for them. Security was a similar experience. Someone needs to remind these people without us travellers paying exorbitant amounts for international travel they would be unemployed. Please if you are looking to breach US security fly from here, they couldnt care less. Restaurant staff however were a delight. Lots of staff here with God complex!