| Well, I can say at the least, Newark is an embarrassment. We arrived at terminal A, and had a connecting flight to Frankfurt, Germany. We had to navigate to terminal B, specifically gate B62. I looked up for the signage, directing me to the appropriate terminal. Terminal B was down a level, and by bus, the signs said we would be arriving. We took the elevator, as we had some carry-on luggage and the stairs looked, precarious. I could quite possibly be over-exaggerating, but we waited at this old elevator for what seemed like a solid 5 minutes, before the door opened. It was like a time warp, back to the 80's inside this elevator. We exited and saw a bus. As I approached the airport worker, I asked her if this bus went to terminal B. Very rudely, she asked me which gate. I told her gate B62. She said that this was not my bus, no bus goes to B62, and that I would have to go back up to terminal A, take a right, and another right and then I could get to terminal B. Confused because of the signs I just read, directing us to this bus, we turned around. Not wanting to wait for the slow elevator, we opted for the stairwell. The stairwell leading back to the terminal, was completely atrocious. Bird wire fencing for walls, trash, dirt and cigarette stench enveloped the narrow and steep stairs. I am not sure if they are even OSHA compliant. There was room for only one direction of travel up and down the stairs. A person walking down would have to stop, mash up against the bird wire fencing and wait for them to pass by. So we take a right and then another right, and we see a sign for terminal B and an arrow, but the "B" has been painted over, as if to signify that terminal B was not in the direction we were directed to go! We were basically leaving the airport, by following this rude airport workers' advice. I asked one of the security workers in that hallway if we could get to terminal B this way, and he rambled off on some rude tangent about can't I read the signs? Totally rude and un-helpful. Not wanting to miss our flight by leaving the terminal, we back tracked to the area we began from, in hopes to see another poorly illustrated sign. Luckily a flight attendant was sitting close by, and saw the look of confusion on our faces. She informed us that yes, we were supposed to leave the terminal, take the sky train to terminal B, gate B62. Off we went. When we got off the train, all I could see was a long line of passengers, waiting to get through security. Regrettably, we had to join that line. The line was formed with mis-matching, dated stanchions, crooked and not even wide enough to pull a carry-on through. In the back ground, all I could hear was security officers yelling and belittling passengers for having candy in their bags, over and over again. Publicly shaming these poor foreign passengers, in my country, which I love and have served and protected. I was so embarrassed. Is this how America treats people? First impression is the most important and this was a complete nightmare. Thank goodness my flight to Frankfurt was delayed, because I would not have made it home that day. We got through security and all the passengers at gate B62 were still standing in a long line, waiting to board. The entire airport was dark, dank, out dated and just rude. It was so refreshing to arrive (late) at Frankfurt, where there is order and cleanliness and polite people. Get your crap together, Newark. You are a shameful experience. Never again. Never.