✅ Trip Verified
| I am disgusted by the experience my husband and I had at Newark airport this morning. Our flight was scheduled to leave at 6am, so we arrived a little after 4am. We breezed through check-in at the Delta counter with zero issues. Everyone was kind, professional, working efficiently, and quickly checked our bags in, printed our boarding passes, and directed us to security. A quick trip up the escalator and we were “greeted” with an enormously, annoyingly excessive long security line. Though the electronic signboard stated the minute-long wait for TSA pre-check, priority boarding, and regular, they informed us all lanes were closed but “regular.” This was was the first major slow down. Next, there was a large number of TSA agents per customers, the majority were dry, cold, and lacked professional courtesy/basic customer service (and some were just straight up rude) as they pushed people through this single lane and barked repetitive reminders about the speed in which to walk past the dog, etc. We are frequent flyers and have seen many other airports use the police dogs much more effectively than Newark. Why can’t they take a page out of JFK’s or DCA’s policy and just keep the line moving at a normal pace and have a lane for the dog to pass everyone? This was the second major slow down. We finally get to our security scan belt around 535am, knowing our flight is already boarding. They switch out TSA people to watch the screen, which stops our line. They yell over and over that nothing may be in a bin except large electronics and edibles. Again, the cold, curt way in which we were spoken to was unacceptable. We finally make it to the scanner and I’m randomly selected for additional screening. That didn’t take as long as I thought it might, but again, I’m now fearful I’m going to miss my flight that takes off in 15 min. No one cares. That was the third slowdown. We get through security to then be yelled at to take our shoes to a bench to put them back on... why can’t anyone show a bit of kindness???? Meanwhile, nearly everyone was passing, in front of or behind, us complaining about how horrible security was today. Why would they not open until 430am knowing people are scheduled to board 6am departing flights at 530? We made our flight but did get to the gate after boarding had already begun. I will be doing everything in my power to avoid the Newark airport for future travel and will tell my friends and family to do the same.