✅ Trip Verified
| I had a flight today from Newark Airport into Detroit. I got to the airport at 8.45 for a flight that was scheduled to depart at 10.05. I had 3 bags, so I knew I needed to check one of the bags. Most airports let me check a bag at the gate. I have done so at Newark before. The TSA Worker stopped me and asked me to show her my boarding pass before I entered the security line as expected. Than she told me that I had 3 bags and therefore had to go downstairs to check one. I than said that I planned on just checking my bag at the gate. She said "downstairs". And I said "wait can't I check it at the gate". She said I wasn't allowed through until I went downstairs. So I went downstairs. The staff were very unhelpful and the lines were ridiculous. When I finally checked my bag. I went back up to the security line. The same worker as before was trying to tell me I couldn't have 2 bags and had to check the other (which clearly isn't true, your allowed a personal bag and a carry-on bag). They were both small backpacks so its not like they were big. I think she may have been trying to take advantage of the fact that I'm a freshman in college and look like I don't know what I'm doing. I'll give her the benefit of doubt and say maybe it was miscommunication though as she wasn't clear and kept just saying "check bags downstairs" and wouldn't really answer my questions. I then was in the security line. The signs said 15-20 minutes. This was at 9.05, so an hour before my departure time. The line was moving pretty slow, so along the way I asked a couple of workers if they could help me since my flight was pretty soon. They said no, which was understandable considering I still had 30 mins until boarding started, and the lines were only "15-20 minutes". At about 9.25 (boarding starts at 9.40, ends at 9.50), I was still pretty far back in the line and it was clear the line wasn't moving. I then again asked the original TSA worker to help me as she was right next to me at this point. She said "I can't do anything about it. If boarding starts in 10 minutes the gate is already closed." First off that doesn't even make sense. The gate closes after the boarding ends. Anyway I kept on going through the line, and I was pretty close when it was 9.40 (boarding start). However, the line was going very slowly. I got to the point where you put your bags onto the belt at 9.45, 5 minutes before the gate closes. Since there were so many people putting their bags on their, my bags weren't being moved into the moving line. I asked the worker if she could put my bags in quickly since I had a flight to catch. She just stared at me with a blank stare. A kind man and a woman behind me asked me when my flight boards. I explained that the boarding started 5 minutes ago. They both said that it was ridiculous that they had seen me ask multiple employees to help and nobody did. The 2 people in front of me heard the conversation and let me move in front of them to try to make my flight. I got out of security at 9.48 and sprinted to the gate. When I got there at 9.51, there were 0 employees at the gate, and none at the surrounding gates either. I eventually found an employee at a gate 6 away from mine. He was the most helpful employee of the day. He told me to go to customer service and helped me get a new free ticket for a flight 4 hours later. It turns out that the flight left 10 minutes early and they closed boarding early as well. Terrible service. I'd rate them a 0/10 if possible.