Icelandair

✅ Trip Verified | I purchased a ticket from Denver to London via Reykjavik. From London I flew to Greece with a different airline. On my return ticket I saw it is possible to have a layover if a couple of days in Reykjavik to see Iceland and I added a 2 night layover. My flight was on 24 sept from London to Reykjavik and then return on 26 September to Denver. I decided to fly from Greece straight into Reykjavik on 24 Sept and I was going to continue my flight back to Denver on the 26th. To my surprise at the airport they told me because I didn’t come on my flight from London, they cancelled my ticket from Reykjavik to Denver. I was forced to spend 550$ and buy another ticket to return to Denver. I have never had such experience in my entire life. They have closed my original ticket, because I did not show up for the flight. I will never fly with this airline again! On the flight to Reykjavik from Denver on 17 September, they also did not bring the meal I ordered and I have celiac disease so I couldn’t get anything on the plane because it had gluten. The flight attendant just told me that I’ll get reimbursed for it or maybe it’s for my other flight. This company is worse than any of the low cost airlines from Europe or USA. I do not recommend and will never fly with them again.

Not Verified | Tiny seats, no food included in the price (1300$) for more than 10h flights, you can enjoy movies but only if you bring your own ear sets, otherwise are 4 extra dollars to buy one, and no free drinks served for such long flights. Not recommended at all!

✅ Trip Verified | Originally purchased seat upgrades from SAV to KEF, our flight was cancelled due to unknown reasons and rebooked without seat upgrades. When we requested a refund for the seat upgrades they gave us the $160, but cancelled the return leg of our flight saying that we requested a refund. The customer service rep Pam was extremely rude, and would not listen to what I was telling her about our refund request and how in the note it said “refund for seat upgrades only”. She just repeatedly told me that since we requested it l, it was cancelled and a refund for the flight was issued. $160 for our $2000 flight. Despite telling her several times that refund request was just for the seat upgrades that the airline could no longer provide. She was extremely rude, refused to escalate the issue, and provided no help at all. Aside from the abysmal customer service, at 6ft tall my knees were crammed in the back of the seat in front of me. The flight crew were inattentive and ride when asked for anything. Drink carts were brought out at the start of the flight and at the end of the 6 hour flight only. The whole experience was awful. Iceland is a beautiful country but if this is your only way to get to Iceland I’d recommend going somewhere else.

✅ Trip Verified | I paid for the luggage to go from Seattle to Barcelona and from Barcelona back to Seattle. When I went to the airport they wouldn't refund my money and they told me I have to call Icelandair. When I called to get a refund they refuse to even take my claim or to transfer me with a supervisor. On top of that, the flight attendants were extremely rude, we had to go up stairs with luggage, baby, carry-ons, baby strollers and more, and take a bus who was extremely rough driving and made a lot of people fall (no seats available on the bus). Awful experience, never again.

✅ Trip Verified | We booked an economy roundtrip ticket from Toronto to London via Reykjavík and back to Toronto from Berlin again via Reykjavík. We knew that we had to pay for our checked in luggage (which is so weird for an international flight paid over $1,500 but OK). However, when we were about to check in one luggage on the way back to Toronto, we got the notification that we have to pay twice for 2 itineraries, one from Berlin to Reykjavík and one from Reykjavík to Toronto for a total of $130 for 1 luggage. Super disappointed and did not check in my luggage. Also, they served nothing than water or coffee. I had a short layover in Reykjavík with my kid, I had to run and buy stuff from the closest store to our gate in Reykjavík for $$$. I don't recommend the airline and will never book with this airline again unless is free plus some rewards.

Not Verified | I don’t think I would ever fly with Icelandair again. When walking to the boarding gate they had said my carry on was too large and they could check it which was no problem. During the 8 hour flight it took roughly 2 hours to get water and to my surprise there was no included meal or snacks throughout the flight. I am not sure if that is a normal occurrence, but I am not impressed with the lack of service and accommodation that this airline provides. After claiming my baggage the handle that retracts is broken and I’m hoping to get in contact with them however they haven’t emailed back, would avoid this airline if you can!

✅ Trip Verified | Terrible experience. We had a business class direct flight from BWI to KEH and they canceled the flight do to weather. Clear sky in both locations and another flight flew the same route at the same time with a different airline perfectly fine. It’s terrible how airlines do what they please and make excuses all so they don’t have to refund you. They then rebooked our 5 hour direct flight into a 14 hour trip through London with a 4 hour layover. Someone should be able to keep airlines like this accountable for false cancellations. I wouldn’t recommend this airline to my worst enemy.

✅ Trip Verified | I wouldn't fly Icelandair if you want your luggage to arrive with you. I checked my bag 4.5hrs before flight on Aug 17 from Reykjavik to Denver. It never arrived and sat in Denver 4 days while they tried to figure out where Flagstaff, Arizona was (6 flights daily Denver to Flag via American airlines. Then stupidly sent it to Tucson where it still sits a week later (8/24) and they refused to cover minimal delay compensation. They absolutely suck, you get what you pay for and it ends up costing you more in time, trouble, money and emails than flying with a more reputable airline which do correct their mistakes when they occur such as delayed or lost baggage.

Not Verified | Saga Class, Denver to Amsterdam via Keflavik. Flight delays for over an hour. Wrong name on ticket led to my needing to spend an additional $1,200 to change my name (which they again got wrong) even while I was told it would be a simple fix. Drinks in business class were warm, so no champagne or white wine. They were warm on all 4 flights we took including two legs in Economy class. Only one of the last 6 flights we've taken with them was on time, every other flight was horrifically delayed without much communication. One flight was delayed by two hours while we were standing in line 3 hours early and only my wife was notified and she shared it with me, who made the reservations, and also several people in line who didn't receive the notification. We paid over $5k US for Saga class and it's nothing more than the seat you are paying for as the level of service is dismal. In flight wifi never worked on any leg not even when we paid $12 for access. I was taken to a room and patted down and had every item of mine tested for gunpowder residue they said because it was random but this was following multiple delays a near missed connection, a name issue on my tickets that cost me more money and terrible service all around. They refused to give us a set of the cheap headphones when the wifi didn't work. There was no meal served on an 8 hour flight. The seats are so old there is zero padding so we had to sit on the pillows and couldn't get another one for our heads. Just awful and everything you think of when you think of a budget airline.

✅ Trip Verified | After 80 countries visited, this is the worst airline. Nickel and dime you, including some of the highest baggage costs for an international flight. Every other airline accepts the standard carry on, but they don't. Their sizes are different than other airlines. We paid to reserve seats and at no time did they tell us the seats we reserved were limited recline. Why did I pay for one of the only few seats that doesn't recline. Boarding process seems scattered and hectic. Not a fan and will look elsewhere for flights to Europe and iceland.