| On our way home from England, they had booked us a connecting flight through Montreal. They must not have considered the fact that we had to clear customs in Montreal, as we ran to Porter to catch our flight to Halifax and they said we did not have time to make it. There was no agent at the airport for Icelandair, which seems ridiculous as they just had a flight arrive. From there we proceeded to call Icelandair to let them know we needed to rebook as they booked our flights too close together. They did. We then proceeded to ask them if we would be able to book a hotel room as we couldn’t get a flight until the next morning. Between the 4 of us, there were 3 reservations and they told us we would qualify for 3 rooms, 1 for each reservation. We only booked 2, one for mom and dad and one for me . They said we had to pay for the room up front, then put the claim through their website afterwards to be reimbursed for them. Now they will not pay. They initially argued that the flight to Halifax was 3 hours late leaving and we had time to catch it. But they were looking at the arrival time, not the departure time. They agreed that was a mistake, but that we still had time to catch the flight. They have said we need to take it up with Porter that they didn’t let us on the flight. Why did their representative tell us we qualified for 3 rooms and now not pay for it? Had they said so at the time, we would have camped out in the airport, or at the very least, shared a room between the 4 of us. My mother has had numerous correspondence with IcelandAir. She said she is not going to let this go and their response was the following: “further request for a different resolution of this case will unfortunately at this time result in the closure of this case without further reply”. It’s bad enough they will not pay, but to have led us to believe they would, causing us to incur the costs. This is the most recent issue we have had, and one in many issues we had travelling with IcelandAir last August. My family and I feel bullied, and left to feel like there is nothing we can do and have to just suck it up. Well, maybe we’re are not going to get the money back from them, and that’s fine, but I don’t want to go away quietly and want to speak up. Please be careful using IcelandAir for your travelling needs. Their customer service and ethics are “less than desired” and you may incur some additional expenses.