✅ Trip Verified
| Amsterdam to Boston via Keflavik. Along with many other of the customer's reviewed here, I was part of the Icelandair's plane switch due to the Boeing 737 Max groundings. The planes that they replaced them with are smaller, cramped, tinny (vibrating quite a bit upon take off), and with really bad entertainment systems (didn't work for half the plane on the Amsterdam-Keflavik leg of my journey) with crummy selections. I used to love Icelandair. I am tall and their extra leg space meant I could still feel my legs after a trans-Atlantic flight. The service was basic, but the flight staff have always been kind and accommodating. And I love stopping in Iceland, it is a beautiful place. The flights this summer were with replacement planes. I was not notified of this when buying the ticket, or before my first flight in June. The seats were extremely cramped and narrow. Sitting all the way back my knees were jammed into the seat in front of me. My shoulders were held tight in order not to cramp others out of their space. The flight staff went above and beyond to make my seating better, and my experience better, but they couldn't change the seats. My main problem is that I was sold one product and given another. The flight staff were apologetic and gave me a card with contact info. This was the replay I received: "I´m sorry ... We are doing our very best in a difficult situation and trying to avoid massive flight cancellations in the best way we can. Best regards" It was a revealing testament to the difference between the flight staff and the corporate office. Shame on you Icelandair, throwing your customers under the proverbial bus. Shame.