✅ Trip Verified
| San Francisco to Keflavik. I knew that Icelandair is a budget airline, but surprisingly the flights themselves were first rate - they departed on time and arrived earlier than scheduled. I commend the crew on being professional in this regard. However, everything else was poor! Starting with my seats. I specifically need aisle seats, and chose 15G for the departing flight and 38B on the return flight. Both seats were chosen at random, and even so, in checking with Seatguru.com there is no mention that both of these seats were bad. However, they were terrible. There was no way possible to fit my backpack (i.e. my carryon bag). Why? Because some idiot decided to place a huge horizontal plastic contraption right under the seat in front of mine thereby blocking the possibility of placing anything other than a tiny (4" x 4") item underneath. So I needed to put my backpack in the overhead cabinet. Then on my departing flight a flight attendant (more likely) or another passenger thought it would be cool to move my backpack without my knowledge to the other overhead cabinet across the aisle from me although there was no need to do that. This caused panic when I arrived to open my overhead cabinet and not find my backpack! Had to search frantically before finding it. The cabin crew on the departing SFO flight were okay (two were anyway). However, when it came to the 'meal' service I prepaid for two meals (for my son and myself) yet they claimed I paid for none. They asked to make copies of my receipt so fortunately I thought to print it out and bring it with me. Remember this in case you prepay for anything via their website!! Because this pattern followed for the return flight as well: The cabin crew claimed that I only paid for one meal when my receipt (and my credit card statement) clearly showed that I paid for two meals instead. In fact, before my return flight I paid for extra baggage and received confirmation online. Yet when I got to KEF the staff said I did not pay for second piece of luggage, that it's probably late in showing in their system! What a lie because it had already shown up instantly when their website charged my credit card days prior. Furthermore to their service, I find that overall the Icelandair cabin crew members to be sour, sullen, and really rude. At one point, for instance, the couple in front of us decided to use their right to recline all the way even when it was meal time. I kindly asked the flight attendant to ask them to have them put their seats up. Instead of complying like what other airlines' flight attendants would do without any hesitation, she instead told me that I could recline and eat! I got terribly irritated at that rude reply that I told her that I never eat while reclined. She did finally but reluctantly. To be fair, there were a few (a few mind you) crew members who did their jobs well and were not rude. Also there are tons of staff just milling around gossiping at KEF because it's the passengers who need to do self-service check in! Food was inedible. Not even fit for animals. And exorbitant prices too. Just buy your own at the airport and bring on board. Honestly. Entertainment: Outdated films, head phones costs 5 euro!