| The worst experience on a flight ever! I never have problems with any kind of budget airline, but Icelandair is just ridiculous and should take a very close look to their customer service in my opinion. On my flight from Amsterdam to New York, with a stop in Reykjavik, I only had hand luggage with me. In Amsterdam they said the luggage was correct for a carry on and so I went on the flight. On the flight itself my screen didn’t work, but they didn’t allow me to change seats even though there were free seats in the economy class I was in. I let it go, but was not able to watch a movie or anything, even though there would have been an easy solution for this. After the first flight, the worst part happened: in Reykjavik they told me shortly before we would take off, that my carry on was too big and that I had to pay 100 euros to be able to take it with me. When I said I thought this was very strange because they checked it in Amsterdam already, they treated my like I was stupid and even cursed at me. I went on the flight in a shock and even the crew on board was in shock with me and told me to complain. So I did. Still have not been given a decent answer in months. I have called with the customer service over 20 times, they told me that they could see in the system that I would get a refund, but could not tell me more information about this; if I wanted more information, I should email the complaint department. I have emailed the complaint department and have yet not received any answers on my question from them. The only thing they sent (after two months) was a very standard email with not any answer on the specific questions I asked. I will never in my life fly with this airline again and will highly recommend others to not do this either. It is one big disappointment and I feel very disrespected as a human and a paying customer. Besides: WiFi does not work, no food or drink on the plane, you need to buy your headphones etc.