✅ Trip Verified
| After an extremely frustrating conversation, that may have well been with an automated system that you continuously repeat “speak to a representative” to no avail, except this was with a human robot who could only speak protocol, I have managed my anger and am now able to articulate my disgust with this airline with control. Currently we are all experiencing a global pandemic, of great magnitude. Most of us have been out of work, without sustainable income for several weeks, with no promise of our current situation Seeing positive change in the foreseeable future. This is having a devastating effect on, not only, our economy, but the majority of our personal lives and livelihood. This should go without saying. We are doing what he have no choice to do, hopefully, you are able to keep yourselves and your families alive, with food In your bellies and roofs over your heads. We will get through this one way or another. As for travel, Denver Colorado, which is where I currently reside, has just declared lockdown/social distancing until at least the first of may. Denver international airport has posted on their website that there will be NO international travel for the entire month of April, however, Icelandair is not following suit with cancelling, or changing, or refunding these flights until 24 hours prior to scheduled travel. Pandemic considered, obviously, “ I understand your frustrations, ma’am, but it is not our policy to issue refunds” is the best they can do when the first country to be hit by this virus, is still not recovered. I was told that policy is policy, that who ever I was speaking with did not have a supervisor.