T'Way Air

✅ Trip Verified |  Horrible Airline with nonexistent customer service. Flight was cancelled due to weather. No information was given and if you call the airline hotline and select the English option, you either get a Korean reply or they just hang up on you. Tried to email them but also no reply even after waiting for a week. Tried to go to their Singapore branch office, but their address was faked. Tried to go to their airport office but they only operate during their airline arrival and departure time. Even the phone number that they paste at their airport office door leads to another company customer service (Singtel).

✅ Trip Verified | I had a 7.10pm flight TW171 and managed to check in at 3pm (which is a plus since it meant that we could spend more time at the nice Incheon Airport). Although it was a budget airline, they included check-in baggage of 15kg or 23kg (depending on your fare rules) and that's for total baggage not dependant on the number of bags (not like other budget airlines that limits the baggage to 1 bag per person). Seat-wise is atypical of budget airlines. I didn't purchase any inflight food but I overheard that they only accept Korean won via cash or Korean credit card. No inflight entertainment.

✅ Trip Verified | I wouldn't fly T'way again. They got me there, but that is the only good thing I can say. I flew with them over the busy Lunar New Year weekend and paid a hefty price. I didn't appreciate that their automated phone system kept hanging up on me 20-30 minutes into the call. When I eventually connected with someone, no one could speak English, so I had to manage a conversation in limited Korean, which isn't acceptable in my opinion for an airline that serves international markets. Their online check-in system also didn't work which was a huge problem for me since the delay in my train connection didn't leave a lot of time for me to check-in in person. Furthermore, the ground staff only seemed to cater to Korean speakers as all gate announcements were exclusively in Korean and other Japanese and international pax were left to guess what was being said. Moreover, I know that this is a low cost carrier, but the premium price they charged for the flight should of at least provided a free beverage and snack (just my opinion). Leg space was also quite subpar. It is clear not much investment has been made to staff training, products and with fostering a service culture that aims to help customers. My bottom line is: the airline failed on nearly all accounts in my interactions with them and I wouldn't fly with them again if it could be avoided.

✅ Trip Verified | Booked a flight with T-way Airlines to Jeju island from Seoul. The flight was cancelled due to snow, fair enough, however when looking for a refund or new booking for a different date it was impossible to get a hold of this airline. Their phones were disconnected and no other way to reach them on their website. I ended up going into Incheon airport to talk to someome in person to sort it out. A total joke, very unhappy with their service and will not fly with them again.

✅ Trip Verified | It is the first time I flew with this airline. The aircraft was fine and for a low cost airline the legroom for someone tall like me was fine. Especially for a 4.30 hours long journey. Two things really disappeared me. Firstly, as opposed to other low cost airlines, T’way does not allow you to purchase luggage excess if it’s less than 24 hours before the flight. That is a real con compared to other low cost airlines which allow you to purchase luggage up to 3 hours before the flight. So, for 11kg of luggage I had to pay $84 because I couldn’t purchase it online the night before the flight. Secondly, the on board service made me feel discriminated against. I wanted to buy some food and beverages but I could not because I did not have a Korean credit card or Korean won. I could not believe it! I had foreign universally accepted credit cards and a Korean current account card but they were not acceptable to them. It had to be Korean credit card or Korean money. How ridiculous is that! Please remember this was an international flight flying from Vietnam to Korea. They wouldn’t accept Vietnamese Dong either. I complained about it and I have to say the staff were understanding about but were unable to help me. I actually asked them, it this an international flight or is it just for Koreans? I truly felt discriminated against and pointed out to them that a foreigner travelling with this airline to Korea stand a very good chance of not having Korean money or a Korean credit card. That means that you cannot buy anything on that flight. Only the Koreans travelling with them. Needless to say I will try and avoid them if I can in the future. I live in Korea and unfortunately this reinforces my existing belief that Korea is still very Korean and for Koreans and nowhere near as international and inclusive as other countries in Asia.

✅ Trip Verified | I flew with T'way for a return trip from Singapore - Seoul this past week, and having read all the bad reviews I was initially skeptical about this airline. However, I had a pleasant experience throughout. The staff were extremely helpful and efficient, the check-in process was smooth, both flights were very punctual and smooth, good cleanliness and the cabin crew were all excellent. They may have significantly improved from previous years. Although the website may not be the most intuitive (I didn't manage to check in online so arrived at the airport 3 hours in advance and everything went well), the seats are not as spacious as more expensive airlines (which you should expect given the ticket cost), and the flight timings are a little inconvenient for this route currently, I honestly have no complaints and the quality was much better than expected given the cheap ticket fare. I would say it's definitely worth a try, if you're looking for a cheaper alternative and don't mind there being no in-flight entertainment. I was very satisfied with everything overall!

✅ Trip Verified | We waited approximately 1.5h just to check in our baggages with unclear instructions given only in Korean. 0 regard was given to international travellers that cannot speak Korean. We had to rush around to the assistants to seek clarifications from them. Even then, instructions remained unclear. For avoidance of doubt, we reached the airport almost 3 hours before the departure time, hoping to get a good dinner before leaving Korea but ended up boarding the plane, breathless and with empty stomachs. Further, it is beyond ridiculous that Tway Air was ambitious enough to open only 3 counters for check in and baggage drop despite the long queues - due to various flights departing at the same time. This is not the way to treat passengers. This is the first time we have had such an unpleasant experience with an airline. If we had a choice, we will never choose Tway Air again.

✅ Trip Verified | T'way Air cancelled my flight without warning or reason. The notice was sent out on Feb 11, cancelling all flights from Chiang Mai to Seoul from Feb 12 - Mar 28. They've left me stranded in Thailand with no other alternative flight that can get me back to Seoul on the same date - and they won't even refund money unless customers manually cancel their bookings through their awfully-designed booking system (I'm still wrestling with the system, and haven't gotten my money back). This airline is a total scam.

✅ Trip Verified | Seoul to Taipei. Absolutely one of the most horrendous flights I’ve ever been on. The staff and general company are so incompetent at doing the bare minimum. The staff at the desk were extremely rude and rolling their eyes when my bag was over the weight limit. They expect passengers to pay $12 for every kilogram the luggage is over the 15kg weight limit. When I stepped to the side to rearrange my bags the staff at the counter left within 15min .. and then another staff told me that check in bags are now closed. I’m honestly speechless with the lack of respect this company has for its customers and ridiculous policies. I will never be flying with this airline again.

Not Verified | Seoul to Ho Chi Minh City. I have had to buy 2 flights and pay an 80,000 KRW baggage fee because of the incompetence of this airline, and particularly the website, which does not work. Neither of the two sets of log-in details I was given was recognised, and the first time the website screwed up the date, giving me a flight on the week before. Calling the contact center (in Ho Chi Minh city, by a native Vietnamese speaker) and they could find no details at all of my flight, but said that since they couldn't find the flight details, that I would have to rebuy the ticket. This I did. On the website (Trip.com) there was no details at all about checked luggage, so I assumed the details on the previous flight would be the same. A simple google search reveals the following "Baggage allowance: The maximum weight allowed is 20kg for international flights and 15kg for domestic flights. For hand baggage, you are allowed one small carry-on bag with three sides less than 115cm and lighter than 10kg." Check-in staff at Incheon recognised my position as being just but refused to do anything at all to help, and dumped me with an 80,000 KRW fee. This will be the last won you will get out of me.