T'Way Air

Not Verified | Seoul to Ho Chi Minh City. I have had to buy 2 flights and pay an 80,000 KRW baggage fee because of the incompetence of this airline, and particularly the website, which does not work. Neither of the two sets of log-in details I was given was recognised, and the first time the website screwed up the date, giving me a flight on the week before. Calling the contact center (in Ho Chi Minh city, by a native Vietnamese speaker) and they could find no details at all of my flight, but said that since they couldn't find the flight details, that I would have to rebuy the ticket. This I did. On the website (Trip.com) there was no details at all about checked luggage, so I assumed the details on the previous flight would be the same. A simple google search reveals the following "Baggage allowance: The maximum weight allowed is 20kg for international flights and 15kg for domestic flights. For hand baggage, you are allowed one small carry-on bag with three sides less than 115cm and lighter than 10kg." Check-in staff at Incheon recognised my position as being just but refused to do anything at all to help, and dumped me with an 80,000 KRW fee. This will be the last won you will get out of me.

✅ Trip Verified | Tokyo to Seoul. These amazing people who work for T'Way got me on the plane from Japan to South Korea even when there was a problem with my visa. They listened attentively and at the end came up with the solution that allowed me to get home in time to say good bye to my mom who died of cancer two days later. I thank everyone who worked on the 14th of September, 20:55 flight from Tokyo to Seoul.

✅ Trip Verified | Osaka to Jeju. Buying a ticket online was difficult for foreigners. It's better to go with Jin airline if you're not Korean. The check-in process was long because we couldn't check in online. The aircraft was clean. The seat was extremely uncomfortable, it felt too upgright. The service was mediocre. Would not fly with them again.

✅ Trip Verified | Flying from Tokyo Narita to Seoul Incheon. Plane was had one hour delay and my friend and I did not receive any notifications, so we arrived at Seoul around midnight, train had stopped services so we had to take the taxi or freeze to death waiting for a night bus. T'way did not want to refund a part of the taxi bill. Other than that, we had what we paid for. It is a low cost airline, so not much space for legs, seats are not really comfortable but I saw worse that this, and no entertainment available. The inflight staff were really friendly, and they serve some food (if you pay for it of course, something that we didn't do, of course).

✅ Verified Review | I flew with their domestic flight from Jeju Island (South Korea) to Gimpo Domestic Airport. T'way has been keep on changing their departure gate three times due to flight delayed about 1 1/2 hour. Cabin crews were quite attentive and good throughout the flight but their cabin was quite disappointing. Small leg room with uncomfortable seat. Cabin looked old and aged. No food or drink serve due to budget airlines and short flight (1 hour). Nothing else special about this airline. May consider other budget domestic flight eg: Jeju air, East starjet, Air Busan.

✅ Verified Review | Osaka to Seoul. Very satisfied with the service of this low cost Korean airline. Check In was quick even though the line was long. Very helpful In finding info for my flight out of Seoul in their systems since I couldn't provide this required information. FA's organized, smiling and did their best with all the hand baggage people brought onboard. Uneventful flight With ok legspace. Would definitely recommend.