Lufthansa

✅ Trip Verified | The Bellini Lounge at Catania Airport is located in the main terminal. One has to go up a flyer of stairs (or lift) at the far end of the (small) terminal to reach the lounge. The lounge us tiny and can officially accommodate 35 people but I‘d say 20-25 people is more realistic. There is a fridge with a few soft drinks and some Prosecco and a bottle of red wine is also available. A small selection of surprisingly tasty snacks is also available. So, the lounge is modest to say the least. The toilet is located outside The lounge and is clean. Most bothersome to me were the masses of fruit flies coming out of the waste bins. Those bins are rather prominent and for some reason, were positioned just under the screens. Don’t make the mistake of paying for a guest as one will get a much better deal at one of the restaurants in the airport.

✅ Trip Verified | This is the Schengen Senator lounge in Munich opposite Gate G28. Like the non-Schengen version on the floor above, which I visited a couple of days ago and didn’t like, this lounge is boring and just functional. The food was not very tasty and the selection was very small.

✅ Trip Verified | This is a standard Lufthansa Senator’s lounge located opposite Gate H24 at MUC (non-Schengen) The layout is rather modern and functional. It feels a bit sterile but clean and welcoming. There is a selection of German food complimented by salads and sweets. The lounge offers a full bar which is a nice touch. Staff are efficient but not very friendly. The toilets are located outside and seem to serve both, the Business and Senator’s lounges.

✅ Trip Verified | A miserable overcrowded experience. Food uninspiring, horrible wines, no seating during this Friday afternoon, tables not cleaned or dirty plates being taken away. Definitely the worse experience ever in a Lufthansa Lounge! Better do oneself the favour to sit elsewhere in the terminal and enjoy in one of the lovely restaurant facilities LHR has on offer: pay a little (or much) and enjoy good food and nice wines! Alternatively, if one has Gold Status and some time, go rather to any other Star Alliance lounge in the Terminal. Consider this lounge as your last option!

✅ Trip Verified | Non-Schengen departure, in concourse B. Visited both Lufthansa’s Premium Senator and regular Business Class Lounge. Interestingly Lufthansa pampers Star Alliance Gold Card Members more than their paying business class passengers. At least, that is what Lufthansa still says. While this definitely was true before Covid, now it is not the case. Though furniture and setting are superior in the Senator Lounge, there is basically no real difference between the two lounges: same drinks, same dull and definitely not premium food in both lounges.

✅ Trip Verified | On April 17, 2023, we arrived at the Lufthansa Business Lounge in Athens around 3:45pm. The lounge was quite empty but we didn’t think much of it. I went up to get a glass of wine for myself, and some juice and water for my kids. Each time I took a glass, the same lady was on the other side of the kitchen replacing the glasses with clean ones and slamming them down aggressively. I thought it was strange but excused her behaviour as a cultural difference. Afterwards, I poured two small glasses of wine, to determine which varietal I would like to enjoy with my salad. Before I was done, one of the kitchen staff came over and gasped and looked at me. She had a container of ice in her hands so I moved the two glasses out of the way so she could put the ice down. She took the ice bucket and slammed it down on the counter which startled me and my son. She then proceeded to stare at me and then at the empty wine glass. I moved the glass out of the way and asked if there was somewhere else she would like me to put the glass as it was clear that she was angry with me. From there, the lady that was restocking the water glasses yelled that I should leave the glasses on a table by the kitchen. I explained that I wasn’t done and that it would be simple to ask if I could bring the glass to that table rather than coming over and yelling at me and having her colleague slam a bucket of ice on the counter next to me and my young son. I thought I was doing them a favour by bringing the glass back to where they were working and this is what I would do in Canada, and it would be viewed as a gesture of kindness. The kitchen staff continued to slam things down on the counter and dominate the area where people were trying to get drinks and food, making it very awkward for everyone. They had no respect for the travelling passengers and cared more about their unwritten rules of keeping the counter clean and the glasses stocked, than trying to maintain a happy environment with good customer service. When I went back to my table, some passengers sitting next to us explained that they observed the staff being confrontational and rude with other guests. This didn’t surprise me but I said I would go and speak to the ladies at the front desk to determine how I could provide some additional feedback about this incident and I would also go and see if we had access to the lounge next door. Before leaving the Lufthansa lounge I stopped at the front desk and spoke to the two ladies and requested an email address so I could file a complaint. They refused to provide me with this information and told me that as a lounge customer I should know better, and that I should leave empty glass on the table by the kitchen rather than bring it up to the counter. At that stage, it was clear that the kitchen staff spoke to the ladies at reception and rather than work to diffuse the situation they made it worse. I explained to them that rules are different in every country and if we are required to leave glassware on a table by a kitchen, that can’t be viewed from the lounge area, then they should have signage within the lounge that explains that to international passengers. If you are a Star Alliance member, do yourself a favour and do not use the Lufthansa business lounge until they change the attitude of the staff. Go next door to the Aegean Lounge where you will be greeted with a smile and kindness.

✅ Trip Verified | Overcrowded and no possibility to sit anywhere except on a high barstool. Very nice Lufthansa representatives at the welcome desk, very helpful checking me in for the return flight (Lufthansa’s App was down, again). Totally different story with the others working in the lounge, obviously not Lufthansa employees but rather working for some service provider. No eye contact, no smile or nice word. I understand it is tough sometimes, but still one can make an effort. Food so-so, drinks okay this time.

✅ Trip Verified | The lounge is a very quiet place - excellent reception desk people and service was outstanding. It was breakfast time so I had everything I needed. There is plenty of food, decent quality however cannot match the lounges by the mid Eastern companies. Unfortunately the quality of the Champagnes was sub par in comparison with all the premium whiskies and hard liquors. Extremely clean restrooms as well and a very personal goodbye when leaving the lounge.

✅ Trip Verified | Due to Star Alliance Gold Status got granted access to the Sala Leonardo lounge. A fairly ok generic frequent flyer lounge, with a reasonable choice of drinks and food. Bit of too much plastic wrapped food, plastic forks and glasses, which of course is sending a wrong message, besides transmitting cheapness (which definitely doesn’t reflect Milan).

✅ Trip Verified | Seems Lufthansa‘s management added a new feature to the many measures, which already miserably downgraded this airline. Not to replace empty bottles. Furthermore, one cannot understand why with all excellent white wines Germany has, Lufthansa insists on disgusting Italian and French sparkling wines. Food, for a premium lounge was average, though acceptable.