Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Air India1335 Reviews

    ✅ Trip Verified | Every service needs deep review. Seats not reclining even in long haul flights (12 hr flight). Food served in business class do not have items mentioned in flight menu including basic snacks. Food served in business… Read more
  • 1/10

    Spirit Airlines5134 Reviews

    ✅ Trip Verified | Spirit Airlines is the worst airline in the world! Allmost all my flights delayed. Terrible Customer Service. They always screw you up and the only thing they’ll do is give you a $50 voucher to fly… Read more
  • 1/10

    Singapore Airlines1570 Reviews

    ✅ Trip Verified | We fly Singapore Airlines regularly to India since the year 2001 from Melbourne mainly due to their transit time in Singapore. Post-Covid this airline has cut its in-flight service in Economy class. There is no 2nd… Read more
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Latest Seat Reviews

  • 1/10

    Air India20 Reviews

    ✅ Trip Verified | 2 seats were allocated to me & my wife in the new A350 where both seats were not reclining. The ground staff was unaware & did nothing to sort the issue. Similarly on my flight from… Read more
  • 4/10

    Jet2.com13 Reviews

    Not Verified | Completely horrible seats. We booked and paid a fairly significant premium for allegedly extra seats in row 1DEF. A disgusting rip off by Jet2. These seats are appalling. If they provide extra legroom, it is a tiny… Read more
  • 3/10

    British Airways197 Reviews

    ✅ Trip Verified | One of the worst business class seats, tiny seat. The lay out of the aircraft is very cramped, the plane was very dirty, amenity kit awful, service in general, not so good. Read more
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Latest Lounge Reviews

  • 10/10

    Lufthansa199 Reviews

    ✅ Trip Verified | By far, this was the best airport lounge we visited on our four stop trip to Europe (BKK/VIE/ATH/VIE/BKK). The lounge is located a short walk past security control. It is well marked and easy to find.… Read more
  • 10/10

    China Airlines23 Reviews

    ✅ Trip Verified | China Airlines VIP Lounge at Terminal 1 was such a hidden gem! Not only it was very large but also extremely elegant and luxurious. Once passing through the check-in counter, we were amazed by a long… Read more
  • 3/10

    Air Serbia6 Reviews

    Not Verified | I had an economy ticket from Belgrade to Ljubjana, Slovenia, but I paid my way to Air Serbia Business lounge. Price was Euro 35. That was a total mistake. The lounge is a joke. It is dark,… Read more
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Latest Airport Reviews

  • 10/10

    Malta Airport39 Reviews

    Not Verified | I would like to thank Alessandra at the customer services desk for the phenomenal service and friendliness she has provided me at the airport. She is an absolute gem. Read more
  • 2/10

    Houston IAH299 Reviews

    Not Verified | Terminal E is bad. Probably the worst I have seen. I’m not sure how an international terminal can be so small and not have any amenities, restaurants, etc. on both departure and arrival. Something needs to be… Read more
  • 5/10

    Istanbul Airport597 Reviews

    ✅ Trip Verified | Massive airport without adequate ergonomy. Turkish airlines will taxi around the airport for 20 to 25 min getting to a gate, to then dump passengers in the middle of the tarmac. Once stopped we waited for… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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