Singapore Airlines

Not Verified | I want to congratulate the crew for all the attention and service given to us ( My wife and myself). I even asked for their names. They are Wah Lian, Jeffrey, Vivian, Ying, Gloria and Sofia. Please convey our best wishes to them. I have always flown Singapore Airlines and always will in the near future

✅ Trip Verified | Good food and great cabin crew. We asked to see the suites, and they let us, after people have left the airplane. Our platypus got some champagne!

✅ Trip Verified | Frankfurt to Singapore on Singapore Airlines SQ325, 23 February 2023. 1st drink service served on trays with cups of water or juice & pack of mixed nuts instead of the drink trolley. 1hr+ into a 12hr flight, dinner was served. When it was my turn, I asked for a beer with my dinner but was told there was no more beer onboard explained staff. This flight felt a lot like Scoot.

✅ Trip Verified | SQ 212 on B777-300 SYD/SIN ; A350-9 SIN/BKK/SIN & SQ 231 on A380 SIN/SYD. First international flight since covid. Two things stand out - as expected, Singapore Airlines were up to their usual high standards with requests, check-in, seating and efficient, friendly cabin service. Despite aircraft being full, a polite request for preferred seating afforded us seats near bulkheads or in exit rows - making the longer sectors far more pleasant with the extra legroom. Flights departed on time, cabin and toilets kept clean at all times. The 2nd issue of significance was that one of my 2 baggage items was nowhere to be seen upon arrival in BKK. This was at a time when all airlines were ramping up after covid and many were having issues with misplaced, lost or late baggage. In fairness to SQ, the item was "oversize" and handled separately AND we had a tight connection of only 1 hour in SIN. It was reported to staff and next morning I received an email saying the smallish item had been located. I received a phone call and then another email updating me of the delayed baggage and that it would be delivered to my home 100km from BKK airport by courier - and it DID arrive as promised !. Excellent communication and service. It was apparent the item had missed the connecting flight in Singapore - as evidenced by the "rush" stickers etc all over the article.. Singapore Airlines - a cut above the others.

✅ Trip Verified | Manchester to Singapore flight of 12 hours 55 minutes literally flew by, helped by a decent seat but mainly because of stewardess Shirin. It was an absolute delight being served by her, she was friendly, helpful but at all times very professional. The only disappointing issue on the flight was the food which was of a poor quality and tasteless. The onward flight from Singapore was good but again the food on this flight was dreadful. My overall thoughts on this journey were very positive other than food and on that basis I have already booked again for later in the year.

Not Verified | London to Singapore, A350 Excellent plane. Great service. Fantastic IFE, terrible food and small portions. I managed to sleep for half of the flight. Singapore to Manila on Boeing 787 an excellent plane. Great service on this short overnight flight. Fantastic IFE. Food was better than previous flight, but still not great. Singapore Airlines meals aren't as good as they used to be.

✅ Trip Verified | Terrible seats. We had no space for our legs due to boxes fixed under the seats in front of us. My girlfriend had these boxes fixed in front of her, leaving her only 60% of space for her feet. Myself had only 70% of normal feet space for economy class.

✅ Trip Verified | I have been very satisfied with them. At first I was disappointed because originally the A380-800 was supposed to be used, which is my favorite. The staff was very pleasant and accommodating. The food was excellent and beautifully served on high-quality porcelain. Entertainment is very good and extensive. I rate free Internet access with limited speed very positively. The flight was smooth and we landed on time.

✅ Trip Verified | I booked an economy ticket from Amsterdam to Brisbane via Singapore. I upgraded my seat because of health issues. When I upgraded my seat from Amsterdam to Brisbane I was charged 3.958 euros for the upgrade of my flight from Amsterdam to Brisbane. My husband also upgraded his seat from Amsterdam to Singapore on the same flight and was charged 1.217 euros. Singapore Airlines decided to overbook the flight. When I arrived in Singapore I found out that my seat was given to someone else. I could not fly business class to Brisbane. They gave me me an economy seat. The service was very slow and unprofessional. I asked about the refund. Only 10 days later after sending several emails to Singapore airlines, requesting more information regarding the refund, they told me I would receive a refund of only 1.545 euros. When I upgraded my seat from Amsterdam to Brisbane I was charged 3.958 euros for the upgrade. My husband also upgraded his seat from Amsterdam to Singapore on the same flight and was charged 1.217 euros. Based on these fees, I expected a refund of 2.741 euros (3.958 - 1.217). I believe that customers who are affected by this issue deserve a quick and a fair and reasonable refund. The offer I received does not meet this standard. On top of this: When I arrived in Brisbane, my luggage had not arrived. They told me the luggage would arrive in the next plain , the next morning at 7.00 O’clock. They would make sure my luggage would arrive at my accommodation the same afternoon. When I phoned to get more information I could not reach any one. I send several emails and received no reply. After numerous phone calls I finally spoke to someone. He told me that my luggage would not be delivered that same afternoon (although it had actually arrived that morning at 7:00 in the morning. It took a lot of other phone calls before they had my luggage delivered that evening.

Not Verified | We queued for checkin for 30 minutes, staff were very good. A chaotic and slow boarding process at the gate but when we entered the jet bridge it was very calm and welcoming with staff being very attentive and informative. We had a problem with our star alliance flight the night before as it was cancelled so we were reallocated this flight. Singapore Airlines gave us the front economy seat which had more leg room than any other flight. It was on time and meals were served soon after take off meals were good as well as the rest of the flight