✅ Trip Verified
Brisbane to Singapore on the late night flight. Boarding was on time and proceeded smoothly, with the usual warm welcome from the cabin crew. The seating and space is good, as expected in premium economy, with ample locker space. The seats include a leg support which is ineffective, and the footrest is not very good. There are no pre-flight drinks, unlike other airlines premium economy, and the water bottles had not been put out into the holders. This seems to be a hit and miss affair, sometimes the bottles in place on boarding, and other times only handed out later. Having water available immediately at least compensates to some degree for the lack of pre-take off drinks. Drinks were served with the meal shortly after take off, and again the Singapore attitude to premium economy is apparent. Food is the same as economy served on plastic trays, with no linen or crockery. Drinks are served in plastic tumblers. SQ advertise champagne available throughout the flight, and serve a good quality champagne, but in a tiny plastic tumbler. Service starts in premium economy, but the same crew carry on through economy, and trays remain until service is complete, and no drink refills are offered in the meantime. Water bottles were eventually handed out after meal service. Singapore economy class service is probably the best in the world, and on this flight the crew were superb. Unfortunately they do not seem to be committed to premium economy, and the enhancements which are provided by their competitors are absent. The primary justification for the “premium” price is space and comfort, which is provided, but having paid a not insignificant premium on the fare the expectation of an improved service level does not seem unreasonable. Overall the flight was good, with a superb crew, and it is unfortunate that SQ do not match other airlines with their premium economy service.