Singapore Airlines

✅ Trip Verified | Excellent for economy. Five hours into flight and the seat was still comfortable - soft and firm in the right spots. The breakfast was good for economy. Large enough portions. Taste enough with variation on the tray to add interest. Cabin staff outstanding. Friendly and attentive. Quality tv screen. Easy to operate with a wide variety of programs. My transmitter that enables my wireless headphones to connect, doesn't always work on left and right. No problems on this flight. Power outlets for mains and USB. The best boarding process I have used, why don't all airlines do this? After showing boarding pass and entering the gate lounge, we were seated in boarding groups. Then each seated are group was called up in turn. Much more efficient than calling out the number of the boarding group and hoping every one has heard and no one tries to queue jump.

✅ Trip Verified | My sister made an error in the booking, and I called the airline to see if I could change the return destination. After providing the necessary booking details for verification, the representative asked for the email associated with the ticket. When I explained that I couldn’t find it, the response I received was surprisingly abrupt and unprofessional: "That’s not my question." The tone was far from what one would expect from a customer service agent tasked with assisting passengers. The conversation continued with the agent asking if I was authorized to make changes to the booking. I explained that my sister had asked me to call, and I was met with an impatient demand for a "YES or NO" answer, with no effort to seek proof or confirmation of my authorization. Once I responded affirmatively, I was informed that the ticket could not be changed from the original destination, and no alternative options or further assistance were offered. The interaction left me with the distinct impression that providing help or exploring solutions was not a priority. The dismissive and unapologetic tone from the representative was disheartening, especially considering the airline’s reputation for excellence. I understand that policies around ticket changes are firm, but the lack of courtesy and helpfulness in communicating this was disappointing. It’s unfortunate to see a disconnect between the airline's esteemed reputation and the actual service provided.

✅ Trip Verified | SQ22 Solo Seat. Boards on Changi didn’t have the flight listed for awhile. Had to wait. Made it to the gate, which opened on time. Boarding commenced. Crew friendly, and warm. No bottled water in the water holder. Took off on time. Fell asleep when the First meal came out, and crew woke me up. Noticed they had put my window shades down. Champagne was served in a Glass. They ran out of food, and I had to have the Shrimp option. Was good, and the Moon Festival Treats were a nice touch. No second round of drinks. One Lavatory was a disaster and a broken sink. Second meal came out, this time Champagne was in a Plastic Cup. Snacks, and sandwiches were left out. Arriving in to EWR early, with the Luggage Carousel not working. Can’t wait for the next SQ21/23 trip!

✅ Trip Verified | SQ191 HAN-SIN in Economy. Staff at SQ HAN counter friendly, polite, and warm. Was verified that I checked in online, quickly received boarding pass, and luggage checked in. Gate area seemed that there was not enough seating. Incoming aircraft arrived late, with no notice/announcements. Boarding Announcements were made, and orderly Started boarding. Crew at the door politely greeted me, and commented on my Rimowa Attaché. Little touches are always nice. Crew did a good job seating everyone. Pushed back, and took off. Served a meal, options available. Crew continued presence, and strong service. Cabin prepared for arrival, and Landed into Changi T3.

✅ Trip Verified | SQ192 in Economy. Gate area was roped off, with traffic going around. Don’t know why, cause as early as 0600 the Information said SQ192. Gate opened extremely late. Ticket quickly verified, and boarded. Was escorted to my seat. Crew warm, vibrant, energetic, and friendly. Short Taxi out, close to runway, and took off. Had a small meal, which was nice touch for a Regional Flight. Landed early in HAN, and I wished a Trainee Cabin Attendant best of luck on Qualifying. Debarking, There was no direction to the Luggage Carousel, no information on it, and no ground staff present. Once again SQ Needs to be training their ground staff, to get better.

Not Verified | First time on Premium economy and with Singapore for some considerable time. We were travelling from Syd via Singapore to NYC. We had a 12 hr stop (air side) in the Aerotel at Changi between flights. The flight from Syd left pretty much on time on SA's A350-900 for the 8hr trip. Premium economy is set up 2 x 4 x 2 and we had seats 32A and 32C for this leg on the left side of the aircraft. The in flight service was pretty much as we would have expected and hoped for - excellent. We were provided with hot towel before a small glass of sparkling wine (new for us). The seating was a step up from economy being slightly wider and with the increased pitch and recline (plenty of YouTube reviews of this). The trays were stowed in the centre partition between the seats that prevented this from being used as might with an economy seat - but wasn't an issue. We took advantage of the Book the Cook option for meal selection, which was quite extensive (but not available for all services). This meant stewards checked and confirmed our orders and we were served early. The food was overall very good on this flight and they provide you with a full meal service, that is individual small salad, separate mains, dessert, condiments, full steel cutlery, ceramic or porcelain dishes, water, cloth napkins and tray liner. Could not complain and food quality was very good. Qantas could learn a thing or three from SA regarding full carrier meals services as their standards have dropped significantly in recent years to a single one dish type of offering. (at least in their economy class) Additional drinks including tea/coffee, wine, beer or spirits were service just after meals were delivered and on request throughout the flight. Some additional snacks were available from the galley or on request. Most importantly the flight was smooth and seamless as was the on time and safe landing at Changi. It was a bit of a treat having experienced Premium economy and would recommend trying this if able to do so particularly for longer flights. We found the 8+ hrs to Singapore wasn't to much to manage in economy. However of our 4 flights despite being great was probably 4th in overall comfort and experience. Flight 2 - SQ024 - Singapore to NYC - A350-900 We had the 18+ hr flight from Changi to JFK in NYC coming up (which is currently the longest commercially operated flight). This flight only caters for 2 seating classes, Business and Premium economy there is no economy available on this flight due to logistical considerations and overall much less passenger load. We were seated in 39A and 39C for the flight. Again departure was pretty much on time and we set off on this epic journey. The staff were excellent and again we had opted for the Book the Cook menu selection for some of our meals. We were very fortunate with this flight path that passed over Alaska/north pole region and had fantastic views over the upper Rocky Mountains and skirted by Mt McKinley (highest peak in N. America). The 18+ hours passed relatively easily and Singapore Airlines on board entertainment suite provided ample selection to keep you amused. Additional drinks etc were offered throughout the flight. JFK arrival late afternoon/early evening was on time.

✅ Trip Verified | SQ23 in Premium Economy. Booked in May, no Solo Seat available. Check in at JFK was extremely efficient, and controlled, even with the new machines. Staff friendly. At the gate, announcements were terrible. Seemed like agent wasn’t used to speaking on the announcement system. Boarding was delayed because of? Upon boarding aircraft was rather cold. A few passengers complained, and the crew explained “it’s central controlled A/C”. Took off late. Steward came by with Bottled Water. Throughout the flight aircraft was freezing, and I had to use a blanket. First drink run I had Champagne, but plastic glasses used. Served first meal, and had 2 options. I had the Thai Curry Beef, really tasty. Constant drink runs commenced. I dozed off, waking up to a snack. Crew were friendly with snacks, offering drinks and sandwiches. Second meal was served. I ordered the Shrimp, but got Cheese Omelette. Engaged the staff, and they replaced it. Constant drink rounds, with snack sandwiches at the back, and a Flatbread Pizza finally. Crew prepared us for arrival, extremely professionally, and assisting as needed. Landed before 0500, yet departed over 30 minutes late. It’s a serious pleasure to be SQ21, and SQ23.

Not Verified | It was actually my first time going to Auckland in a A350. My Sister's TV screen was not working and they immediately fixed it. This is what I call efficiency. When we took off, about half and hour later, the cabin crew started breakfast service. I chose the nasi lemak and orange jucie. Very good! Only downside was that it was supposed to be fried chicken but the chicken was breast meat. But I don't blame them for that. Cabin crew were extremely friendly. Food was very very good too. I definitely enjoyed the flight.

✅ Trip Verified | Singapore Airlines continues to provide consistently high quality on-board service. Cabin crew are always polite, friendly, helpful and professional. Seat design varies according to aircraft type and route. Some work better than others. Lounge quality varies - especially when not operated by Singapore Airlines. Food and beverage quality, choice and delivery remain a very high standard. Cabin service runs like clockwork and team co-operation works well and this shows. IFE was excellent. Priority tags sometimes don't work in that priority baggage arrives anytime - not always first.

✅ Trip Verified | The ground service was appalling. Singapore Airlines does not seem to have much of a presence in Dubai anymore and DNATA handles everything. To say that the check-in counter staff was inefficient and ignorant would be an understatement. She did not even know that Scoot Airlines is a partner of SQ and had no clue about which terminal it operates, and worse still she gave the wrong information. In-flight service and food were excellent as usual but on arrival, the ground staff were again inefficient. IFE was outstanding and the free wifi was well appreciated. SQ has a weird policy of not providing amenities and will only offer it if asked for.