✅ Trip Verified
| Such a disappointment Christchurch to Singapore seats 33H and 33K, and SIN-CHC 32D and 32E in premium economy. We had really been looking forward to the new A359 taking over from the old 777 on the Christchurch to Singapore route with the choice of premium economy. Unfortunately, the bean counters seem to have designed the cabin! The configuration is 2x4x2 — just one seat less than economy — compared with 2x3x2 for Lufthansa in premium economy in the same type of aircraft, which we enjoyed for the next leg of our trip to Europe. The lavatories are the size of a small cupboard and there is no space to get up and stretch your legs in the cabin, unlike earlier aircraft. Going over was OK in the two seats by the window, but as others have pointed out, the central armrest and padded seatbelt (it contains an airbag) intrude on space. Inflight food and service was fine, if not memorable. Coming back overnight stuck in the middle seats was a lot worse. Space feels very tight. Not all menu choices were available, and we got beef mince, which was not very good at all. We asked for eggs for breakfast but got yam cake. A gentleman two seats along turned on his overhead lamp at about 3:00 am (he should have used the reading lamp). No eyeshades or earplugs provided. We asked for some but still got no sleep. Screens didn't work for two of the passengers in front of us. This flight ended up being diverted because of fog, adding six hours to the nine hour flight (of course, not SIA’s fault) but the whole experience was very tiring. One other thing: Electronic check-in at Changi was confusing and everyone had to ask what step to do next. It should be much clearer. We have flown with SIA for 35 years and feel they are trading on their past good reputation and really need to lift their game. Premium economy on SIA really isn’t worth the extra cost. It doesn’t feel special at all. We’d probably look at Air NZ or another airline next time.