✅ Trip Verified
| Johannesburg to Singapore in premium economy on the recently introduced second flight. Priority boarding after business class allows time to settle in, with ample space in the overhead lockers. Just three rows in the cabin, with good legroom and comfortable seats, which have a decent recline. There is a footrest on the seat in front, and a calf rest attached to the seat, which seems to serve no purpose other than create problems for the crew in trying to them stowed for landing. Good sized TV screen which is easy to operate. Overall the hard product is good. However there is nothing premium about the service, which is strictly economy. There are no pre take-off drinks, and there was no bar service after take-off prior to the meal. This may have been due to the late hours departure and a wish to serve the meal as quickly as possible, but one would have thought that with a maximum of 24 in premium economy this would not have been a big issue. Amenity kits are no longer handed out, but the menu indicated they were available on request. Meals were tasty, but the same as economy, served on plastic trays. No sign of table cloths and proper crockery as shown on the website. Drinks are served in plastic as opposed to glasses, and in small quantities. Wine was a basic white or red in a small plastic tumbler half filled. Fruit juice slightly larger serving, but still meagre. No offers of refills until the trays were eventually removed. There are no dedicated crew in premium economy. Service starts with premium, but then proceeds through economy, with clearing starting at the back of economy, so that premium economy is the last to be cleared. With the time difference the second meal was lunch. This time I ordered champagne, served in a plastic stemmed “glass” amounting to half a normal glass, again no refills offered until trays cleared, at which time the champagne had disappeared from the trolly. The main reason for choosing premium economy is space and comfort, on which there are no complaints. However notwithstanding the fact that Singapore economy is amongst the best, it is not a premium economy service. Having chosen to pay a significant premium over economy, it is disappointing that the enhancements provided by other airlines are not provided.