Singapore Airlines

✅ Trip Verified | My first time with Singapore Airlines did not exceed my expectation. The aircraft they use on our flight from Auckland is old. The lavatory was not well maintained. Some of the cabin crew are also disappointing.

✅ Trip Verified |   Singapore Airlines did a great job on a very full flight. Cabin crew were so attentive. Constantly coming up and down to offer drinks etc. Even a hot towel half-way through. I often fly with Qatar and there’s very little to choose between the two. They are without a doubt the two best airlines in the world, a significant level higher than the rest of the pack.

✅ Trip Verified | My daughter and I flew Singapore Airlines on our trip to Khao Lak in Thailand. We decided to go for what we thought was a reputable airline so we could have an enjoyable journey. We booked early and selected our seats, as we both had mild anxiety and medical conditions which necessitated a seat near the bathrooms. On our return flight there was a delay with flights which resulted in missing our flight from Singapore to Melbourne. We were placed on the next available flight, which was about 3 hours later. There were about 60 people in the same situation I was told, so there was a lot of chaos in getting new boarding passes, etc. We had no say in the seats which we placed in and of course they ended up being in the middle seat of the middle aisle. My daughter was extremely stressed as she was placed between two elderly people with mobility issues, and was not easily able to access the bathroom. The flight was initially very hot until they eventually managed to adjust the air conditioning. We were entitled to have an evening meal, but the only food we received was a pizza slice and breakfast. We ended up paying for a service which we didn't receive. I did write to Singapore Airlines and received the usual spiel about caring about customers

✅ Trip Verified | A pleasure to fly with Singapore Airlines. Newer airplanes, best services, perfect entertainment system with plenty of choices, newest cabin. Flight crew the most professional and adorable.

Not Verified | The best airline I have ever traveled with. The entire experience was fantastic. The staff were incredibly friendly and attentive, and the flight was smooth and comfortable. The plane was clean and well-maintained, and the in-flight service was top-notch. I have no complaints, only great memories.

✅ Trip Verified | 2 adults and 1 toddler travelling. We redeemed 2 business ticket via miles for wife and kid at full adult cost and an adult economy due to limited seats available. My spouse is heavily pregnant. They wouldn't even let me sit with my 2.5 year old to help my family though I clearly explained that I wouldn't need any business class meal or service. The flight staff's excuse was that they might receive complaints from other passengers.

✅ Trip Verified | Worst airline food service. Only two meals served in a 17 hour flight and no snacks in between. For the second meal they ran out of vegetarian meal and only offered fruit. And when I expressed disappointment, they gave me a vegetarian meal. Secondly, they played an elevator music for one full hour during landing.

✅ Trip Verified | We flew Singapore Air;ine (SIA) for the first time. The checkin and boarding was very smooth. The seat was quite large and comfortable. The cabin crew were very nice and friendly. The food on BKK-Singapore route was quite tasty and on Singapore -Seoul route was excellent. They provided Free WiFi on both route wghich make us very happy. The entertainment (Movie, TV and Music) was great. This was one of our most enjoyable flights.

✅ Trip Verified | Excellent for economy. Five hours into flight and the seat was still comfortable - soft and firm in the right spots. The breakfast was good for economy. Large enough portions. Taste enough with variation on the tray to add interest. Cabin staff outstanding. Friendly and attentive. Quality tv screen. Easy to operate with a wide variety of programs. My transmitter that enables my wireless headphones to connect, doesn't always work on left and right. No problems on this flight. Power outlets for mains and USB. The best boarding process I have used, why don't all airlines do this? After showing boarding pass and entering the gate lounge, we were seated in boarding groups. Then each seated are group was called up in turn. Much more efficient than calling out the number of the boarding group and hoping every one has heard and no one tries to queue jump.

✅ Trip Verified | My sister made an error in the booking, and I called the airline to see if I could change the return destination. After providing the necessary booking details for verification, the representative asked for the email associated with the ticket. When I explained that I couldn’t find it, the response I received was surprisingly abrupt and unprofessional: "That’s not my question." The tone was far from what one would expect from a customer service agent tasked with assisting passengers. The conversation continued with the agent asking if I was authorized to make changes to the booking. I explained that my sister had asked me to call, and I was met with an impatient demand for a "YES or NO" answer, with no effort to seek proof or confirmation of my authorization. Once I responded affirmatively, I was informed that the ticket could not be changed from the original destination, and no alternative options or further assistance were offered. The interaction left me with the distinct impression that providing help or exploring solutions was not a priority. The dismissive and unapologetic tone from the representative was disheartening, especially considering the airline’s reputation for excellence. I understand that policies around ticket changes are firm, but the lack of courtesy and helpfulness in communicating this was disappointing. It’s unfortunate to see a disconnect between the airline's esteemed reputation and the actual service provided.