Singapore Airlines

Not Verified | Not such a great way to fly. I booked an air ticket and the flight departure timing was brought forward by 7 hours. We had the option to accept, reschedule or cancel to get a refund. I chose the third option but was put thru multiple individuals who do not seem to know what they are doing (each contradicting the other) but eventually, I received an email to say the refund was being processed and it would take 6 weeks. Well, it was the 6th week yesterday and I wrote in to enquire, only to be told they will be processing it now. Today I received another email (a proper refund notice this time) to say it will be another 6 weeks for the refund to come thru.

✅ Trip Verified | The First Suite has a lot of space and a lot of gadgets, and some fellow travelers might be impressed. I was rather disappointed by the outline and design of the suite. The bed is not in the direction of the travel, but across the suite. It is narrow and very hard. If the bed is in the non-sleeping position, then it just hangs at the wall to the next suite like a white chunk of wood. In order to dine from the table one has to turn the chair towards the aisle, or towards the fellow traveller in the opposite suite (which is not very private, when, as in my case, the door does not close properly). On both legs to and from Sydney there were technical issues in the suite: either the door could not be closed properly, or the entertainment system did not work at all, or not properly, the seat belt did not fit into the mattress, etc. To add as well, that Singapore Airlines seems to have cut the quality and diversity of the food and wine on offer. Only the Caviar was nicely presented and met the quality standard of First Class food. (On my way to Singapore I have enjoyed Swiss and their First Class product. For a frequent traveller their product was First Class all over, (only with the exception of the bathroom).

✅ Trip Verified | I flew with SQ to and from Auckland on the A 350 - 6 May and 22 May. Both flights were a very nice experience. All flight crew very pleasant and helpful and an especial thanks to Edward - senior flight crew on the outward bound flight from Auckland to Singapore. He epitomised the high standards the SQ expect from their staff. Seats fairly comfortable but slightly awkward layout in the lie flat mode with foot well at an angle. I ordered book the cook and the meals were delicious apart from the Thai Red curry served on the Auckland Singapore leg which was reminiscent of boarding school stew with no flavour. Toilet cleanliness maintained to a high standard. However on both legs the sleeping pillow smelled sour. I am sure the pillow cases were clean but the actual pillows require regular washing as well. Please bring back the hot towel service .

✅ Trip Verified | From start to finish, the service, food, and cabin crew provided the very best. There are only 4 first class seats on the 777 and as expected more than enough space to stow belongings and move around the cabin. The cabin crew were attentive without being intrusive. Only two negatives. The toilets are tiny and one almost needs to be a contortionist to get changed into pyjamas and the seats although very wide do not have much padding or recline so are uncomfortable for sitting in for long periods of time. In the lie flat mode a good mattress was provided which made the bed comfortable. Food was exceptional and beautifully presented. Only hope that the hot towel service makes a comeback.

✅ Trip Verified | Suites on the A380 are in terms of comfort and layout 100% better than on the SQ 777 although the high standard of service remains the same for both aircraft. Lovely welcome from the staff and the cabin crew are exceptionally well presented in grooming and demeanour. I also am appreciative that I was addressed by my title and surname as I am of that older generation that appreciates such niceties. The suite very comfortable and lovely to have a seperate bed. The two bathrooms are spacious with many amenities and the food glorious. A very special thank you to senior flight crew Tasha (from Indonesia) who was so friendly and epitomised all that is excellent with SQ and also to Kelvin whom I think was the flight manager.

✅ Trip Verified | The A380 layout is nice in appearance, but I have never experienced a business class seat that requires you to lay at an angle in order to use the footrest space. The seats were the hardest I have ever encountered in business class & very uncomfortable. My seat on my outbound or return flights operated properly and I had to call for flight attendant assistance numerous times when the seat buttons simply failed to work. No amenity kits were provided, which was a 1st for any business class flight I have experienced. You had to request eye shades, ear plugs or slippers, with razors, combs, toothbrushes etc. available in the restrooms. It was a significant time after boarding before any drinks were served but it was only juice or water & no champagne was offered. Food in both directions were mediocre at best. Wine offerings were insulting, flight attendants pour no more than 2" into the small glasses, since that was the serving in the 3 requests we made. The Cabin Staff were polite, courteous & professional, but not nearly as service oriented as Qatar or many other 5-Star airlines. We found it quite telling that SG used the Air India Lounge for their business class passengers at JFK, even though Air India is regularly rated as 1 of the lowest quality airlines Worldwide. At least at FRA they used Air Canada's Lounge which was a major improvement, but there was zero preference for business class passengers at FRA boarding. Overall, we found them to be totally disappointing and it failed to deliver the same quality business class service I have had on many other carriers.

✅ Trip Verified | Very slow and poor customer service from Singapore airlines. I flew from Johannesburg to Bangkok on 20/05/2023. Upon arrival, I noticed my luggage was damaged (the bottom of my bag was broken and the wheel broke off). I contacted Singapore airlines for assistance. they replied with several different emails requesting documentation and pictures which I sent. I am flying back to Johannesburg tomorrow (29/05/2023) without a bag I can use. I've indicated the urgency to Singapore airlines but theres no regard for this.

✅ Trip Verified | Left 2.5 hours late and we almost missed our Singapore Airlines connecting Flight as the Skyrail between terminals was not working and we had 25 mins to get from terminal 1 to Terminal 3. When we arrived at the gate we were told to go to, By Singapore Airlines Sign as we Departed our flight. The gate was shut. We found out by a passerby that the gate changed 2.5 hours previously and was now another 10 mins further on, we made it but our luggage did not. We got on plane to find we were seated separately. We booked in with staff together & we arrived together. We got to Manchester and were told luggage would be about 4 days. on the 5th day we went to the Airport 2 hours later we emerged hopeful & our baggage arrived on the 6th Day only to find the suitcase with missing roller & damaged. We had to use our own money to buy underware, toiletries, clothes for 2 people & a suitcase. This will be refunded but in the meantime we had to use our own money. I get to the airport to fly out this morning & there is no register of my Vegetarian meal on departing flight and I did enter it at the same time I did the previous flight. We lost 1/3 of our holiday 100% due to delays. We were allowed to go to the Business Class lounge on the way out as compensation, I should be grateful for Vegetarian Sausages before I leave & a glass of Wine. Compensation should have been upgrade to business class. We paid extra Premium Economy as we thought it would be more comfortable and relaxing but couldn't have been worse.

✅ Trip Verified | Very poor service from flight attendants. There was no menu and couldn’t understand what the attendants were offering for a meal because of the mask. Food was served few hours into flight. Wine selection was bad. Never saw the flight attendant after the first meal on an 18 hour flight Was woken up 8 hours into flight to ask if I needed lunch Never saw the flight attendant after that. No toiletries provided.

✅ Trip Verified | Always loved Singapore Airlines and flew them in all classes many many times. On this occasion flew them on a night flight from Frankfurt to Singapore. Aircraft got switched from an A350 onto A380 on the day and generally that is a great thing, as always love an A380. However my bulk head seat was not the same/good option as it was on the A350. A380 Business Class bed is rather hard, so not the most comfortable to sleep in. In that regard prefer the A350/777 and the older A380s much more! I ordered a Gluten free meal and unfortunately the dinner main was pretty much inedible. Which is a shame. Breakfast was fine however. Service and crew were excellent as usual.