Singapore Airlines

Not Verified | We flew on SQ285 on 22/11/23 - great flight and service from the pilot to the hostesses. In the terminal we were blessed with the assistance on Punitha Maniam checking us in who spotted an issue with one of our NZ visas. Punitha took the trouble to re-apply on an express approval application on our behalf including follow up phone calls to ensure we had approval. Punitha thank you so much for being you and helping us as I am sure you would for all your customers. Above and beyond the only way to describe you!

✅ Trip Verified | It appears that Singapore Airlines slogan "Placing you at the heart of everything we do", only applies when you are actually travelling, any customer service does not extend to dealing with complaints about delays quickly and efficiently. We were delayed 24 hours in September 2023, and are still waiting for the airline to comply with UK civil aviation authority compensation rules.

Not Verified | Flight delayed out of Singapore. Luggage didn’t make it on the flight. Said it would be delivered the next day! It has not! I’m completely canceling plans tomorrow to go 3 hrs round trip to get luggage myself, as I fly back to the states the next day. For being called the best airline in the world, I have experienced the most irresponsible service. They said they would do one thing and they have not followed through.

✅ Trip Verified | I used Singapore Airlines on 10 flights during September and October between the UK and different Asian destinations, I have used Singapore many times maintaining Kris flyer Gold Status for some years. During my recent flights I used economy, premium economy and business class, the flights were okay nothing spectacular but probably the biggest take away was the poor service on just about every flight apart from 1. Ranging from missed food to dreadful food, just not the Singapore Airlines I know! I used SQ for the consistency of service which is not after COVID not the same, I know many airlines have suffered from experience leaving the work place, but Singapore crew service and consistency are it's trade mark. I travel to South East Asia a lot from both Europe & South Africa so Singapore figured in my travel plans a lot, I will probably use them again in the future but in the meantime I have gone to an alternative for my next round of flights. I would recommend Singapore on some routes simply because the competition is poor.

✅ Trip Verified | We had the most horrific check-in experience with Singapore Airlines on Nov. 7th flight SQ 25 from JFK to Frankfurt. The check-in area barely had any travelers when we arrived and we were greeted by an agent immediately. The horror began. Our ticket was a one-way ticket since we were going to Split, Croatia (our final destination) for a longer time period for us and, especially, our toddler boy (29 months old traveling with me and my wife of course) to enjoy time with family and friends. Therefore, we purchased an airline ticket for each of us and chose Singapore Airlines as a well-respected travel provider. Each of us had 2 check-in luggage, one carry-on, one backpack, and a car seat for our son. Leaving for an extended period of time with toddlers requires carrying a lot of luggage and we carefully packed it all, measured it, and tried to pay for extra weight online before flying. There was no option for it. As I was taking care of our son, my wife was checking us in at the counter (the first class counter right next to the business class counter in Row 8). I noticed that she became visibly distressed and that the agent was on the phone holding off the check-in procedure. I asked if everything was ok and she responded that the check-in agent was not letting us check in. What he and his supervisor who he was on the phone with, and who seemed to be a business class agent right next to us, said equals absolute harassment and a complete overstepping of their boundaries. They proceeded to tell us that we needed to purchase a separate return ticket each because we won’t be let in to stay in Croatia. This is unheard of, absolutely wrong, and untrue, a situation created by the agent and his supervisor that doesn’t exist. I am Croatian and an American citizen, and my wife and my son are American citizens who can enter Croatia with American passports as they wish. Then, the agent (still on the phone with the next counter supervisor) asked my wife if she had at least $8000 and after taking my Croatian passport said it would be fine for me but not for my wife who never changed her name - so was asked to produce proof of our marriage. Thankfully she carries our marriage certificate in case of this but for other countries as we travel - not for the US! And this “interrogation“ happened in an atmosphere of hostility where the agent and his supervisor, who at some point was having a laughing chat with one of his colleagues, behaved with utmost disrespect towards us as their/your client/customer. Zero courteous smile. Zero understanding. Zero any sort of empathy that we have a toddler with us. We knew that we would pay for extra weight in one piece of luggage (the 9 kg option we couldn’t do online). They proceeded to make us check our two carry-ons that were barely over 7kg (and this has never happened to me or my wife in our 25 years of global flying) at a cost of $700. The Crew and flight were great. The food was horrible and the seats were not too comfy. Also, the customer service was almost ignorant of our complaint and defended their agents' actions without any understanding. Never again Singapore Airlines.

✅ Trip Verified | Just a short 2 hour flight. Food was excellent - had the Pre-Order Butter Chicken. Staff were efficient. Comfy seat but no time to relax back and enjoy. No issues and would fly again.

✅ Trip Verified | An excellent experience. Food was simply terrific (Pan Seared Salmon) and plenty of Drink on offer. Service was Friendly and Efficient. I got a good 7 hours of sleep laid out flat. Also used their complimentary WiFi without any issues.

✅ Trip Verified |   We were booked on Business from Johannesburg to Singapore in October and was asked to provide the credit card used to purchase the ticket for my husband’s ticket some 11 months ago. Apparently this was flagged by SQ system at checkin and we need to provide said credit card for checkin staff to scan into SQ system in order to allow us to get his boarding pass. Otherwise we need to sign an indemnity form or risk denied boarding. Fortunately, I did have the credit card used 11 months ago when I booked his flight or both of us would end up in Johannesburg stranded! Reason offered: 1. Fraud detection systems picked this up based off determined parameters. When I challenged this because 11 months SQ would have been paid in full and their ERP system should have the information. 2. Next explanation: within a 12- hour period we charged many transactions on card. When I provided the data which showed we never charged anything within 12 hour either before or after . 3. Their system algorithm is correct in picking this up as “fraud” and good for customer! Empty assurance of prevention when SQ has not provided any explanation how this event was picked up! I am still waiting for someone more senior to pick this up… Interested to ensure that this will not happen to any other passengers who booked tickets at least 3 months in advance of travel date let alone one year ago!

Not Verified | Very poor service, was told not to take my cabin luggage onto business class, but all the bags in the plane including economy were bigger. Cabin crew brought the wrong dinner and basically told me to eat it, only replaced when I did not. Seat not able to got flat, very poor seating configuration for someone over 6’.

✅ Trip Verified | The best airline I've flown. The windows shades are automatic dark, automatic colors. The aircraft is big with many lavatories. Wifi is working for Krisflyer members and its free. The IFE is also working with great choices of movies and tv shows and a usb port provided. The breakfast was also great.