Singapore Airlines

✅ Trip Verified | Our flights were all delayed and the transfers at Changi Airport were not smooth. Going flight on 14 April 2023 SQ929 SUB-SIN, the departure from Surabaya was delayed. When arrived in Changi Airport, we could not get on our flight to Haneda, and our flights were changed to Narita. The airport change caused longer travel time (from Haneda to home is less than 1 hour but from Narita is more than 2 hours) and cost (from Haneda is about 500 yen but from Narita is about 4500 yen). Return flight on 16 April 2023, SQ631 HND-SIN flight arrival to Changi Airport was delayed. While we could make it to connection flight to Surabaya, our luggage could not. We were disappointed with Singapore Airlines.

✅ Trip Verified | Star Alliance lounge in Paris rather mediocre, crowded, upper level closed for no apparent reason. Flight uneventful, with comfy seat, good service, stable Wi-Fi and decent entertainment. Food quality and presentation rather poor. Transit in SG uneventful with crowded lounge with average food offerings. The food on the short sector to BKK was so much better than the flight from Paris to Singapore.

✅ Trip Verified | We took SQ285 SIN/AKL on 6/3/23 and SQ282 AKL/SIN on 19/3/23 The service has dropped in comparison to our past experience on SIA. The world class hospitality as the latest TV advertisement claims is sadly missing. The warmth, friendliness, cheerfulness, the unique character and personality of Singapore Airlines was not there. There were no disposable wet wipes provided when we boarded the plane. The first meal took fairly long before it was served. Between meals, crew would be walking up and down the aisle with water, drinks and snacks but I did not see this. On our return flight on SQ282, the crew did offer a few rounds of orange juice and water but no snacks. They did not offer toiletries pack. Whether I would recommend this airline, depends on the price point at the time of booking in comparison to other airlines out there. The whole experience felt like a very regular, no fuss airline experience.

✅ Trip Verified | The crew members were very friendly and attentive. Especially when my friend felt uncomfortable and vomited, they provided considerate care, which I am very appreciated.

Not Verified | Impeccable service, just be aware of the timing of connections, they sell tickets with only one hour stopover. Do not accept to buy connecting flights with less than 2 hour time stopover.

Not Verified | There were no manned counters available for economy class at all. Even 2.5 hours before the flight, no staff were available to assist us and staff in Perth airport were not familiar with the self check in kiosk issues. We took a good 2 hours to resolve our check in issues as there was a long line of people waiting in line as all of us had issues checking in via the online kiosks. There were only 2 staff walking around who arrived only 2 hours before flight. We were juggling the queue, our toddler, baggage and when we finally printed our boarding pass, we had to lug everything and our toddler who was cranky at this point from all the waiting and standing and queueing and then self check in our baggage one at a time. It was the worst service ever. Also the captain announced that there will be no wifi for that flight.

✅ Trip Verified | The usual pleasant experience at Changi airport with a decent lounge and swift security clearance. The flight was uneventful, quiet with good food, seat, entertainment and service. Even the Wi-Fi was reasonably fast and stable. Overall highly recommended.

✅ Trip Verified | The sector was the first leg of a Bangkok to Paris business class ticket. I received a call from SQ a day prior to departure requesting a voluntary downgrade due to last minute aircraft change and not having enough business class seats. I was told that I would receive S$ 200 plus a same sector upgrade voucher. I agreed and I was told that I would receive an email shortly with the details; which was never sent. Upon check-in, I was told that it was an error, that I would receive either the cash or the voucher. I opted for the cash, since I had no use for the sector upgrade. At the gate, I received a letter that there would be a fare difference compensation, which, in my case exceeded the S$ 200. After having three compensation versions, I approached the purser of the flight who told me that the payment would be $200 and another $ 200. (Version number 4). She also told me that she would mention my case in n her flight report and asked for my email address. She told me that I would be contacted shortly, which never happened. I also wrote in to SQ with no response received. I am not trying to get something out of this, but I do not appreciate being treated like a fool. The flight itself was rather mediocre with SQs new concept of tiny portions in a cardboard box, which does not work for me. The few spoons of lukewarm tasteless Laksa in a cardboard box was probably one of the worst economy food ever. The seat/aircraft was good and comfortable.

Not Verified | I want to congratulate the crew for all the attention and service given to us ( My wife and myself). I even asked for their names. They are Wah Lian, Jeffrey, Vivian, Ying, Gloria and Sofia. Please convey our best wishes to them. I have always flown Singapore Airlines and always will in the near future

✅ Trip Verified | Good food and great cabin crew. We asked to see the suites, and they let us, after people have left the airplane. Our platypus got some champagne!