Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1585 reviews
7/10
5 star Skytrax Rating
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1/10

"deeply disappointing"

(United States)

Trip Verified | Our recent experience has been deeply disappointing. We faced severe disruptions which necessitated rerouting and resulted in significant extra costs and inconveniences. Singapore Airlines failed to reimburse us for necessary ground transportation. We attempted multiple times to resolve this issue amicably, reaching out through the proper channels and addressing higher management. Each time, our efforts were met with a lack of response or dismissive templated apologies, without any attempt to address the core issues or fulfill promised compensations.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKochi to San Francisco via Singapore
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"lacked any sincerity and initiative"

(Singapore)

Trip Verified | Flight SQ636. Our flight to Tokyo was scheduled for 9:50 pm 20/4/24 but the plane only took off at nearly 1 am 21/4/24. The pilot first announced that an Engineer was on his way to check on the plane as there is a technical fault. After about 40 mins, he comes back on to inform that the Engineer is still on the way and that a part in the plane would have to be checked. After another 30 mins or so, the pilot announced that there will be a need to replace a part in the plane with a nearby plane and that they would have to conduct a full shutdown of the power in the plane. We were left in darkness for about 10 mins with no lighting and fresh oxygen. There was more waiting till a further hour before the pilot announced that the part has been replaced and that the plane would take off in 10 mins - that did not happen for about a further 40 mins. Throughout the entire ordeal, the pilot sounded very cavalier and while he apologised a few times, his tone and voice came across as if it is just a game or that it was no big deal. Why allow us to board when the plane has technical issues? Why isn't there an Engineer on site at Changi Airport SIA is a local airline? Why isn't there ready supply of spare parts that you need to get from another plane? At the end of the flight, all we got was an email apologising to us for the delay. The least that SIA can do to show that it really takes the sloppiness as a serious quality issue is to give all the passengers gift vouchers or free miles. As an airline that prides itself as a top international airline not only was the flight experience my worst one, but the post-sale experience lacked any sincerity and initiative.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Tokyo
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"they changed the boarding gate"

(Australia)

Not Verified | Flight schedule at 9:30. We entered through scan check stations and were waiting for boarding. At 9:00, they changed the boarding gate from C23 to B8. Rescheduled at 10:30. Why not fix this issue? SIN to Perth.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore Changi to Perth
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Terrible online chat service"

(Singapore)

Trip Verified | Terrible online chat service. I was traveling with my 2 dogs as checked excess baggage and needed to know some information. I knew that the airline allowed dogs to be checked as excess baggage and that they had recently scrapped their policy of allowing dogs in the cabin. However, when I asked my questions regarding traveling with my dogs, the online chat service staff kept coming up with different stories about how pets are banned on Singapore Airlines flights altogether, including in cargo. This person also was not able to answer some basic questions, and was not even fluent in basic English. Attempts to request to be in contact with the staff's manager were in vain as the staff simply ignored my messages. When checking my dogs in, the staff at the counter were confused and did not know how to check my dogs in. They had to call a number of their superiors to assist them with the process and made me wait for a very long time. Today, I contacted them via their online chat service once again to ask a question and all they did was constantly copy and paste the exact same line from one of their web pages which I had already seen and was exactly what I was trying to clarify. Absolutely useless online customer service staff in my opinion. And frankly, there is nothing special or outstanding about this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Shanghai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Food was below par"

(Australia)

Trip Verified | Overall disappointing from Singapore Airlines. Late and disorganized boarding. The A350-900 is a tired old thing. Does anyone seriously use the coat hanger button on the seat back in front of you? This aircraft has no air outlets above seats and made the trip stuffy. The entertainment system was very old and dated movies, yes even the so called “recent releases”. TV selections were abysmal. This was the first international flight I watched nothing at all on. Food was below par and drinks service patchy. I used to think Singapore Airlines was a great airline but after this flight I beg to differ. One good point is the staff on board professional and friendly.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Singapore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"recent pricing and service changes"

(Singapore)

Trip Verified | I usually fly Singapore Airlines internationally, since 10 years I am a Krisflyer Gold member. The recent pricing and service changes, show the results of bailed out airlines believing ethical standards don't apply to them anymore. Unbelievably toxic SIA service for business customers. Bear in mind if you fly for business and may have changes you will need 3 days and potentially dozens of phone calls and sessions to even rebook flexi tickets which then costs north of 1000$. This particular flight was booked via our company travel agent, a large international agent. Leaving aside the drop in service quality over years, from discontinuing warm towels to not offering snacks anymore during the flight, what has really infuriated me with SIA are the change policies. On this flight, despite having the highest premium economy booking class (T) with a full flexi ticket, a simple change in flight date cost me >1000$ extra is unexplained fees: In addition to the change in ticket price, which makes no sense on the highest booking class, a rebooking fee, a no show fee , a digital processing fee and the worst 250$ of "offline" fee because I used an agent, not their website. While my agent was helpful, SIA straight out refused to talk to them. It took 3 full days and 15 chat sessions to actually get the ticket rebooked for a simple day change on the exact same flight, SIA let them wait 30min per session, as they are only available to agents during Singapore business hours - and if they are closes they simply hang up.
AircraftBoring 777
Type Of TravellerBusiness
Seat TypePremium Economy
RouteZurich to Singapore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Crew was super nice"

(Indonesia)

Trip Verified | Flight was great! Crew was super nice, Chief Stewardess & FSS showered me with many snacks! And one of the FSS gave me a bag tag, offered to take my picture, and had a little talk. She was so kind and fun. The food was delicious. Booked BTC (The burger & Steak), burger was amazing, chefs kiss. What The steak was a little over cooked but that’s okay, the sides were delicious. The seat was clean, as well as the bathroom. IFE had many movies, shows, music to choose from. Seat could transform to a full flat bed, inflight wifi could be used for instagram, WhatsApp, etc. Crew tried to keep me entertained at every moment, offering me such things as snacks, toys etc. Love Singapore Airlines. The world class service is wonderful. Check in experience with LHR was good but not amazing, girl who checked me in looks rather annoyed. Lounge was great, gave me a free lion teddy.
AircraftB777-312(ER)
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to Singapore
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"attendants are helpful and polite"

(Taiwan)

Trip Verified | The cabin is clean. Flight attendants are helpful and polite. Seats can be reclined easily. The food is delicious and fresh. Flights departed on time.
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Singapore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"food were served last"

(India)

Not Verified | From Kochi to Singapore and vice verse we travelled in economy class and we opted for extra legroom seats. The seats were in the middle of the aircraft and food were served last for us. Both times the non-veg food (chicken) got finished and we were had to eat veg food.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKochi to Singapore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"seat spacing is less"

(Singapore)

Trip Verified |   The flight went from Terminal 1, the terminal with limited amenities. I was handed a voucher to a Sats lounge that was overfilled in terminal 1. The gate was chaos, under-dimensioned for the flight with 1 security screening. When I arrived the queue was >50m with a wait of about 20min. While service and entertainment in Economy is as good as one can expect from Singapore Airlines, seat spacing is less than in other airlines.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Sydney
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no