Singapore Airlines

✅ Trip Verified | Despite some allegations of cost-cutting measures surfacing across the internet and social media, Singapore Airlines is still unequivocally and undeniably the best in its class. In an era of self-check in kiosks and self-serve apps, the human touch it provides to all its passengers is remarkably special and the warmth and comfort of the human element is something that is irreplaceable by technology. The cabin crew truly went above and beyond to ensure that the passengers were well looked after. In addition to that, every other aspect of the flight from the checking-in process, lounge, boarding arrangements, punctuality, cabin announcements, seat comfort and functionality, meal service, inflight WiFi and timing and baggage delivery was also seamless and flawless. Flying in Singapore Airlines on a premium cabin is truly and quite literally a heavenly experience at 40,000ft in the sky.

✅ Trip Verified | This was a very bad experience, as the service quality of Singapore Airlines has noticeably declined. I couldn't understand why the flight was delayed for 40 minutes due to late passengers. While Singapore Airlines uses environmentally friendly cutlery on its short-haul flights the quantity of food served has been reduced. The unbearable thing for me was that I am a Gold member of Star Alliance, but on arrival to Denpasar I had to wait for 50 minutes for the priority baggage of this flight. The plane arrived at the gate at 21:07, but it was already 22:00 when I got my luggage. Finally, although the entertainment system interface was very nice, there were not many good movies and music options for me.

✅ Trip Verified |  Flight I had with Singapore Airlines are late by up to 90 mins on arrival. It’s inferior to Qatar Airways business class : underwhelming lounges, okay onboard catering, no dining-on-demand, quirky flat-bed seats (on the A350ULR and more so on the new A380), meager amenities onboard. The cabin crew is somewhat the only part of Singapore Airlines nearly on par with Qatar Airways.

✅ Trip Verified | 22 April flight from SG to Seattle. In all my experience flying with Singapore Airlines, this was the first time I saw more stewards than stewardesses on board. While the cabin crew service was excellent as usual, I would like to give a special shout out and thanks to Cheryl, Jessica and Crystal for their top notch service that is befitting of the Singapore Girl name. On the contrary, the inflight meal was a disappointment. From the menu selection and food quality to the presentation, they are not fit to be served on board an airline as prestigious as Singapore Airlines. The pandemic is over. It's time to revitalise the quality of your inflight meals.

✅ Trip Verified | Used Singapore Airlines in economy from Bali to Bangkok via SIN, check in was done quickly using my FF status, security and passport control took around 30 minutes. I used the premier lounge which is okay for a coffee, boarding from gate 4A was organised, I had seat 58A which is an exit row so pretty comfortable, departed on time for the 2 hour 20 minute flight. Once in the air lunch served which is the regional boxed meal, I think it's a great idea for short flights, food was good served by a really great crew. Arrived SIN little bit early I had to transfer from T3 to T2 which is no problem even had time to visit the Krisflyer Gold Lounge for a coffee and be at the gate for my connection. Boarding quickly done and departed on time I found seat 56A fine, again a boxed regional meal served by a proactive crew on this 2 hour flight. Arrived just about on time, bags delivered quickly I was out in the taxi queue within 30 minutes.

✅ Trip Verified |  My flight on 14 March 2023 was scheduled to depart SFO at 9:30am, but was delayed due to heavy winds. Understandable. Less understandable was the disorganized response, which included vague instructions on updates, a lack of transparency on continued delays after weather cleared. The flight departed late and I was told that my luggage would be on my connecting flight, but when I landed in HKG it was not. When I contacted SIA they refused to offer me any compensation for my delayed flight, and asked for an e-ticket number for my original Scoot ticket (e-ticket numbers are nowhere to be found on Scoot ticket receipts or in the booking on the app, which disappears after your flight date). Everything they did to help was simply a deflection of responsibility.

Not Verified | This airline is worth the money every time we have flown with them. The staff always moving around the cabin when it is semi dark as some people are not asleep, offering drinks or snacks to keep up the enjoyment of flying. The food from Brisbane is a big improvement from June 2022 but the food on the return Singapore to Brisbane was a let down with cold and tough beef and two rude female cabin staff but otherwise great service on all flights. We had to fly Emirates Airline from Mumbai to Johannesburg and this airline needs to look how Singapore Business Class is five star.

✅ Trip Verified | Used Singapore Airlines between Cape Town & Bali, check in at CPT very quick and polite as was security and immigration. SQ use the Bidvest lounge which was fine with decent food and seating, boarding was covered quickly so soon at my seat 12A. Once onboard drinks served before departing on time. This flight makes a short stop in Johannesburg where passengers remain on the aircraft, a small lunch served on the first leg by a nice crew. With a new crew departed JNB on time for the 10 hour flight to Singapore, food lunch/breakfast and service during the flight very good as was the seat and TV Options. Arrival in Singapore a little early after a pretty bumpy flight, transfer was fine using the Silverkris lounge in T3 for a coffee and shower before boarding the flight to Bali this time on a 787-10 my favorite SQ Aircraft. Departed a little late for this 2hour 20 minutes flight, crew very nice as was the food, bags delivered to the belt quickly all in all a great trip. I believe SQ are still up with the best. I guess the only thing missing is that amenity kit.

✅ Trip Verified | MXP-SIN and return. First time for me with SIA, in a very long flight in Premium. Very positive the attitude of the whole cabin crew: very kind, professional and available to satisfy passenger requests. Food and drink were the same than economy, besides they supplied sleeping masks and socks for the night flight only after we requested them. Poor IFE, and annoying loud music during the whole descent and until arrival at the finger. All in all very good crew, but I suspect that in these last years they lost something regarding the quality they were famous for.

✅ Trip Verified | My flight started on March 18 KUL-FRA and we were asked to check in our Baby stroller at the gate and we will get it in Germany. The food was not same as before and the quality is pretty bad. Upon arrival we were informed that our stroller did not make the flight and it was delay for 3 days. Worse part when the stroller was return it was damaged. On our return flight April 15 FRA - KUL We found out that our original seats which was bassinet seats were changed and we had to go to the airport early to make sure that my baby has a bassinet. This was very frustrating for us with a 1yr old baby. We were also ask to check in at the gate another bag that contains my baby items as it was too big to go into the overhead cabin as per the crew. Upon check in we were move to the back side on the aircraft not the seats we booked. The food was not good as well and too far in between for a 12hr flight, the crew was helpful but not regularly offering drinks /snacks not sure if that is the new standard. Meals was served less than 1hr before landing and the crew was rushing the meals. Upon arrival at Singapore a delay on our bags, so we had to wait and check at the airport longer just to get some clarification. They didn't know where our bags are and just informed us that it will be delivered home. Once my baggage was delivered, my luggage was damaged and unusable wheels caved in and the fragile sticker gone.