Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1615 reviews
7/10
5 star Skytrax Rating
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8/10

"definitely enjoyed the flight"

(United Kingdom)

Not Verified | It was actually my first time going to Auckland in a A350. My Sister's TV screen was not working and they immediately fixed it. This is what I call efficiency. When we took off, about half and hour later, the cabin crew started breakfast service. I chose the nasi lemak and orange jucie. Very good! Only downside was that it was supposed to be fried chicken but the chicken was breast meat. But I don't blame them for that. Cabin crew were extremely friendly. Food was very very good too. I definitely enjoyed the flight.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Auckland
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"consistently high quality"

(Australia)

Trip Verified | Singapore Airlines continues to provide consistently high quality on-board service. Cabin crew are always polite, friendly, helpful and professional. Seat design varies according to aircraft type and route. Some work better than others. Lounge quality varies - especially when not operated by Singapore Airlines. Food and beverage quality, choice and delivery remain a very high standard. Cabin service runs like clockwork and team co-operation works well and this shows. IFE was excellent. Priority tags sometimes don't work in that priority baggage arrives anytime - not always first.
AircraftA350 / Boeing 737Max
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMelbourne to Phuket via Singapore
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"ground service was appalling

(United Arab Emirates)

Trip Verified | The ground service was appalling. Singapore Airlines does not seem to have much of a presence in Dubai anymore and DNATA handles everything. To say that the check-in counter staff was inefficient and ignorant would be an understatement. She did not even know that Scoot Airlines is a partner of SQ and had no clue about which terminal it operates, and worse still she gave the wrong information. In-flight service and food were excellent as usual but on arrival, the ground staff were again inefficient. IFE was outstanding and the free wifi was well appreciated. SQ has a weird policy of not providing amenities and will only offer it if asked for.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDubai to Singapore
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"they are unable to compensate me"

(Singapore)

Not Verified | I have flown SQ for years and also reached Solitaire status with them for the last few years. Generally, I have always been happy with their service until I encountered a problem. My recent experience with them on a flight from Sydney to Singapore was more than disappointing. The flight was supposed to leave at 11:00 am. However, when I arrived at the airport at 9:00 am I was told that there might be some delays due to technical problems. When I finished immigration and security, I was made aware that the flight was delayed to after 6:00 pm. No one from Singapore Airlines was available to talk to as I was looking to leave the airport and go back to the city instead of waiting the whole day at the airport. Unfortunately, the lounge was also closed due to renovation works. Luckily, we could use the Air New Zealand Lounge and employees there kept promising us that a SQ staff would come and talk to us in 10-15 minutes. In any way, they said that there will be an announcement when the SQ staff would arrive. Well, the staff never showed up until a couple of hours later and there was also never an announcement. Since SQ also just sent one rep, the queue was quite massive. While waiting in the queue a rep called me (I assume that happened because of my high tier status) and offered that I could rebook to the 3 pm flight but they would need to downgrade me to economy class. After asking them about the fare difference, they confirmed that the far difference will be compensated in cash later. I therefore accepted the rebooking. At the time when I was boarding the plane and they were scanning my ticket, they were suddenly asking me to sign a letter. After asking about the content of the letter, they told me that they would compensate me $400 but I would drop any further claims. I told them that I would not sign a letter I have never read while a queue is standing behind me and proceeded to board the plane. Since, I have not heard from them since that day, I was following up on my compensation. Their response is that they are unable to compensate me and said they would give me 20,000 KrisFlyer miles instead. I did enjoy flying with SQ in the past and their cabin crew is second to none. However, dealing with SQ corporate when there is a problem is something I would like to avoid in the future. So I have decided to change airlines once i used all my miles.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Singapore
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I had an amazing experience"

(Australia)

Trip Verified | This was my first time for me to travel with Singapore Airlines. I had an amazing experience, food was wow and customer service excellent, very neat and tidy well organized. I will recommend to my Aussie kiwi and Fiji friends.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDarwin to Singapore
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

“meal was not provided”

(India)

Not Verified | I am writing this review for the muslim meal preference, I requested for the muslim meal but meal was not provided, they said we have not booked, but we had booked, it was really sad, I didn't expect this from Singapore, first time it has happened to me. Really disappointed, they said it was not booked, but my agent rechecked it and it was done
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Hangzhou
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"amazing cabin crew"

(Japan)

Trip Verified | My flight from London to Singapore on the 18th was delayed by about an hour. I was worried about making my connection to Tokyo and asked the cabin crew how best to proceed when I arrived in Singapore. They told me not to worry as ground staff would be there to assist. When I arrived in Singapore, the only assistance was ground staff saying 'Tokyo flight that way' and pointing. I ended up having to sprint through the airport (a very long way) and only just made my connecting flight. Either ground staff should have said that it was not possible to make the flight or they should have had transportation ready to get me to the gate quickly. Singapore Airlines made no effort to help me make the tight connection. As it was, my bags were unable to make it. This caused more inconvenience when I landed at Tokyo. Singapore Airlines ground staff were not very helpful. There were people around the baggage carousel to help me arrange delivery of my bags. However, the best that they could do was to offer to deliver the bags in two days. I said to the ground staff that if they couldn't deliver the bags for two days, could they provide me money to buy these essentials. They point-blank refused. I therefore insisted that the bags be delivered sooner. It was a real battle to get this sorted out and took almost an hour. This was after more than 30 hours after leaving my home in the UK. The ground staff seemed to have zero understanding of the fact that I was tired. They also kept offering to deliver the bags at times that I would be at work. It seemed a case of me having to work around their schedule rather than them having to work around mine. This whole lack of consideration for what was convenient for me after having had my bags delayed through no fault of my own, just added insult to injury. The airline also gave me a meal with fish in on the Tokyo to Singapore flight despite the fact that I had ordered a vegetarian meal. They did apologise profusely for this and gave me compensation in the form of a voucher. Singapore Airlines have amazing cabin crew. On all four flights, they went above and beyond to assist and ensure that I had a good journey. However, I feel like the airline is depending upon the excellent service/attitude of the cabin crew and that the rest of the airline's services leave a lot to be desired. The ground staff in particular were extremely unhelpful and seemed like they really were not interested in the customers. The check-in staff at London Gatwick were extremely unfriendly and rude. I expect good service all round from an airline not just when I am in the air. While I love the in-flight service with Singapore Airlines, I would seriously consider whether to fly with them again due to the very poor service/attitude that the ground staff seem to have. A five-star airline (which has been voted the best airline in the world on several occasions) should have more to offer than simply excellent cabin crew.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Gatwick via Singapore
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"wheel chair, I did not understand the logic"

(Australia)

Trip Verified | Family of three travelled from Kochi to Singapore on 15/8/2024. While we arrived at the boarding gate at there was more than 12 wheel chair bound passengers queueing in the Economy Class and Business Class lane. We were waiting in the business class queue to board when the female staff boarded 5 Economy class passengers. When queried she informed us that they are accompanying a passenger on wheel chair, I did not understand the logic in 5 persons helping one passenger on wheel chair. The process was a chaos and mis-managed. We had to wait on the ramp leading to the airplane door for more than 20 minutes.
AircraftBoeing 737-8 Max
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKochi to Singapore
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"worst if not the worst flight on SQ"

(Singapore)

Not Verified | One of the worst if not the worst flight on SQ. Boarded last walked to my seat. FA was talking to the passenger seated in front of my seat. She acknowledged me and I sat down. No offer of pre takeoff drinks or hot towel. Same FA came to me and confirmed my meal order and said lunch would be served at 12pm. Flight was a day flight taking off at 9am. After takeoff again no after takeoff drink/nuts offered. Lights dimmed. Lunch was to be served around 1130am. So for 2 1/2 hours I did not see any FAs in the cabin. Nothing offered during that time. This is in Business Class mind you. Lunch service was the usual standard but honestly the crew were mediocre. Not to mention never saw the Inflight Manager the whole flight except just prior to landing. The seat was the regional type and I hate it. It's too cramped and uncomfortable. SQ your service has really gone down the hill. What has happened to the famous "inflight service even other airlines talk about"? Very sad to see such a great airline before go down the drain.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Tokyo Haneda
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"truly outstanding"

(Turkey)

Trip Verified |   My recent flight with Singapore Airlines was truly outstanding. From the smooth check-in process to the comfortable and well-maintained cabin, every aspect of the journey was exceptional. The in-flight entertainment options were extensive, and the meals were delicious and well-presented. A special thank you to Nur Atisah, whose remarkable service and warm demeanor made the flight even more enjoyable. Her attentiveness and care exemplify the high standards of Singapore Airlines and significantly enhanced my travel experience. Overall, Singapore Airlines delivers a superior flying experience, and I highly recommend them for anyone seeking comfort and exceptional service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Istanbul
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes