Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1585 reviews
7/10
5 star Skytrax Rating
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10/10

"experienced impeccable service"

(Singapore)

Trip Verified | My group of travellers experienced impeccable service on this flight. One of us fell became nauseous during the flight, and Eva, the leading stewardess, was of great. She managed to find us some vicks, which really helped stem the nausea. She also checked in frequently to ensure that all was well. Lawrence, the chief steward, was also very welcoming and friendly, and had an affable presence that made the otherwise long journey comforting. Cheryl and Maria, who served us, never forgot details. While service was interrupted during turbulence, one episode lasting longer than 30 min, they could resume where they left off, not forgetting details or requests. This was such a wonderful set of crew, and our group agreed that SQ long haul I'd indeed a cut above, and a great way to fly. Grateful for the experience. Pilots were skillful as well, and navigate the turbulence well.
AircraftA350-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Copenhagen
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I requested compensation"

(Australia)

Trip Verified | My baggage was delayed on both my onward and return flights. I requested compensation for my trip to Kochi, as I had to purchase clothes and toiletries. However, I was only offered AUD 50. I spent AUD 150 on these items. The response from the customer service team of Singapore Airline was very poor.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Kochi via Singapore
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

“The food was not good”

(United Kingdom)

Not Verified | This was an old 777 and even the seat mechanism was dated. The cabin crew had little enthusiasm for their work and were rarely visible. I asked one crew member 3 times for slippers but none came. Later I went to the galley looking for snacks but none were available. However sometime later some two plastic bags of snacks were found by the crew. The toilets in business class were not cleaned and became revolting. The second meal was served 5 hours before our scheduled arrival and 6 hours before our actual arrival. The food was not good. The Malaysian meals I ordered bore little resemblance to that available in Singapore or Malaysia. Finally, I wrote to Singapore Airlines complaining about our unpleasant flight back to London but received no response.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSingapore to London
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Extremely disappointing”

(United States)

Trip Verified | Extremely disappointing. I had high hopes for a wonderful experience but was disappointed. I have flown business class with numerous airlines and would rank them below Emirates, Qatar, Korean Air, ANA, Asiana, EVA, Air New Zealand and even below United Polaris. This was a 10-hour flight with lie-flat seats. The seats were not simple to recline and yet the flight attendants were not helpful. On Emirates, Qatar and Air New Zealand, they practically hover over you to make your bed and even tuck you in. Here, they were nowhere to be found, leaving us to fend for ourselves. The food was mediocre, cafeteria quality. The main was lobster thermidor which I special ordered. Maybe it’s not right to expect lobster on a plane ride but it was on the menu and given their rave reviews, I wanted to try it. The lobster was served room temperature and was both too tough and not very tasty, although it was pretty to behold. The wines were very mediocre, like bottles you could pick up at a street corner convenience store. I actually tried small portions of all 3 of their reds and 1 of the whites and was displeased with all of them. Other airlines take pride in their wine selection but these were not palatable. Breakfast was waffles which were soggy in the middle and tough on the edges. Again, like the lobster, perhaps this is probably not a good thing to order on a plane since it’s just reheated from the previous day. Possibly an omelette would have been better. In another example of the disappointing service, twice I had to repeat a drink request—to refill my water bottle. On other airlines, once you put your empty bottle on the side, you don’t even have to ask. They immediately grab it and refill it or get a new one. Twice, I had to ask two times for a refill. My WiFi connection didn’t work despite numerous attempts over the course of the 10-hour flight. I didn’t mind much but those who want this amenity should be forewarned. My final first-world complaint—my suitcase was very late to arrive even though it had clearly identifiable priority tags. Another business class no-no. Listen, these may seem like petty complaints but there is so much competition between airlines, and some are genuinely stellar, time after time. When paying thousands of dollars for a ticket, I think it’s acceptable to expect decent service and products. This was my first experience with Singapore Air and I went out of my way to experience them because of the hoopla. Next time, I will rely on a different airline. I’ll NEVER fly Singapore Air again.
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Auckland
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

“impeccable service”

(Belgium)

Trip Verified | This was our first time on a Singapore Airlines Boeing 737 Max. Only 6 of the 10 business class seats were taken and we were seated in the only 2 ‘throne seats’ on this plane. These seats were very comfortable and perfect for a short haul flight. What made this flight exceptional for us were the extremely nice and ultra professional 2 flight attendants that really did their utmost to pamper us and give us an impeccable service. Food and drinks were super despite ‘Book the Cook’ wasn’t available on this flight to SIN. We had a connecting flight from SIN where ‘Book the Cook’ was available but where previously lobster always used to be one of the options to select it now no longer is available. This is really a pity as this was one of our favourites on SQ flights. Perhaps they introduced this as a cost saving but I do not understand why they should do a cost saving while the cost of the already expensive tickets increased almost 50%. Recent flights we took on SQ were also somewhat inconsistent and what makes or breaks a good flight for us is a good crew. Despite the super flight from Denpasar to Singapore we unfortunately had a few flights with SQ where some of the crew members weren’t that professional. We pay a lot of money for a good service so it’s obvious we get the impeccable service we paid for.
AircraftBoeing 737-8 MAX
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDenpasar to Singapore
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"cut its in-flight service"

(Australia)

Trip Verified | We fly Singapore Airlines regularly to India since the year 2001 from Melbourne mainly due to their transit time in Singapore. Post-Covid this airline has cut its in-flight service in Economy class. There is no 2nd meal provided in Melbourne to Singapore sector under the pretext of passengers not wanting to eat since it's a midnight departure. They have replaced the 2nd meal which used to be breakfast before the touchdown in Singapore by a puff. Water is served but the orange & apple juice cups are reduced as well as hot towel service. The check-in is chaotic in Melbourne. Why should we fly Singapore Airlines when Qatar & Emirates offer a superior service than SQ.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Mumbai via Singapore
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

“cabin crew helpful and friendly”

(Australia)

Trip Verified | Really satisfied with the quality and service with Singapore Airlines. Flew from the UK to Australia, and there was no problems or issues on the way. Food and IFE was above par, and the cabin crew were helpful and friendly. Would fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Melbourne via Singapore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I am really impressed"

(Germany)

Trip Verified | First time ever i fly Singapore Airlines on long haul and I am really impressed. Boarding was very well organised in 8 groups, therefore not the usual queues in the aircraft. The economy seat was quite comfortable compared to other airlines and had several stowing pockets. Food was very good and tasty and when i ask for little snack in between they bring me chips, chocolate and a cereal bar. Sandwich was also available. The crew was regular providing juices, water and softdrinks and had a smile on their faces. As a frequent flyer i need to say that was the best economy experience ever and i felt like a valued customer.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Frankfurt
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"helpful, kind and super friendly"

(Australia)

Not Verified | Cabin crew are very helpful, kind and super friendly on this flight today May 10th 2024, SQ212 flying from Sydney to Singapore. It really make my day with their friendly gesture and their kind concerns towards each and every passenger on board. Aircraft bathroom is clean and I’m very happy with the free wifi connected on board (with the help from one of the helpful steward). Enjoy the nice meal provided as well as my favourite ice cream. Overall a very good experience with Singapore airline on today’s flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to London via Singapore
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"looked after us very well"

(Ireland)

Not Verified | We flew Singapore airlines from Perth W.A. yesterday. Our flight was delayed because of thunderstorms. Consequently we missed our connection in Frankfort for Dublin. I am writing this because I was most impressed with their efficiency in handling redirected flights and accommodation. They looked after us very well and had everything organized for us. Also the staff on both flights were extremely kind and helpful. No wonder Singapore Airlines are voted the best in the world. Well done to everyone concerned.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePerth to Frankfurt via Singapore
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes