Singapore Airlines

Not Verified | We flew an itinerary Melbourne to Dubai return via Singapore in August 2023. We joined their Krisflyer membership. Having done that, we opted in for their "Auto Check In" for each flight. Singapore Airlines automatically check you in and email your printable boarding passes 24 hours before each flight departure. You do not have to check yourself in online. Our flights and seating for MEL-Singapore, Singapore-Dubai, Dubai_Singapore we were auto checked in and I printed the boarding passes at the hotel each time. But, while staying in Singapore for 2 days prior to our flight, 24 hours before our SIN-MEL flight, I kept checking my emails for the auto check in. By 1pm, 12 hours before our midnight SQ237 flight I received no auto check in. I knew something was wrong. I called their Singapore call centre and quoted my SQ RES Number, and said I have not received our boarding passes. For no reason, they hung up. I re-dialed the number, another operator, same thing, they hung up. On the third attempt the first thing I said to the operator "Do not hang up" I gave my REF booking number and we had pre-allocated seats 41D and 41E. The operator said "I cannot find this REF number". I patiently said, " Go to SQ237 seats 41D&41E you will see our names on those seats." Nothing. I started to get distressed but kept my cool. I said "If we go to the Airport they can sort it out". No. you are not on that flight. So, I said, " what do we do?" He told us we have to re-book the same flight for the next day and pay an extra re-booking fee of $430. At that moment I thought, we just have to get on a flight, book it and work out the problem later. I looked up the seating on my ipad as he was doing the re-booking and requested the vacant seats, 70B&70C. He told me they are not available and put us in a three row on 46DEF. We went to the hotel lobby and booked an extra night at$353. We got to the airport 9 hours before our flight at 3pm, and showed them our paper itinerary at check in and said we did not receive an auto check in email or boarding passes and that 70B&70C are in fact available, and yes they were. Do your own check in online. I am in the process of filing both a complaint and claim to Singapore Airlines.

Not Verified | Kudos to the staff at Singapore Airlines, good job at managing customers, friendly service, highly professional and eager to be of assistance. Helpful, polite and well presented! I had such a wonderful experience and pleasant flight! Food delicious! Thank you once again for contributing to my amazing holiday experience.

Not Verified | I use Singapore Airlines a lot so obviously like the airline, and having Gold Frequent filer status does help when flying economy. fast track check in and lounge access to make things a bit smoother. I fly economy on Singapore Airlines but this was the first time in economy on a SQ long haul flight for about 6 years. Boarding was fine, quickly to my seat 45A, departed a little late but once in the air for around 1 hour service was started. Crew where okay food served quickly and again nothing special just okay. The flight lasting 12 hours passed fairly quick, I found the seats a bit uncomfortable after 4 or 5 hours, the crew where around a little bit and the 2nd meal served 3 hours prior to arrival was okay. Connecting to Bangkok pretty easy and the 2 hour uneventful flight on a new 787 was pretty nice. Returning Check in at Bangkok was quick security and immigration done quickly too, used the Krisflier lounge which was pretty nice, the flight to SIN I was seated in seat 42A, food and drinks where offered but the crew after requesting my choice forgot to deliver the food or a drink, It was a bit odd and the crew on this flight where actually a bit rude anyway. Connection in SIN good again, my flight back to London in Premium Economy, so a chance to compare. Yes of course we are paying for the space, but food and crew are the same as economy. Premium Economy wise I think SQ is okay, I will continue to use, because it's normally consistent but there are better and much cheaper Premium Economy options around.

✅ Trip Verified | My wife and I had booked a trip to Europe. We unfortunately had to cancel the day before we were scheduled to leave due to a death in the family. I did not have trip insurance and had obtained the tickets with miles. The miles were not refundable. I called Singapore and after providing medical documentation, they generously credited me my miles back so we can re-book our trip at a later date. To me, this is the sign of a FIRST CLASS organization. They were in their rights not to refund the miles, but they did. I have flown Singapore for years, even if a had to take a second flight to arrive at my destination. I will continue to use Singapore every chance I get. I give them 5 stars for their compassion, consideration and rapid response. Thank you.

✅ Trip Verified | Check-in and boarding in Penang were smooth. The lounge in Penang was quite ordinary but completely adequate. On board, the window seat was very comfortable, though storage was limited. My pre-ordered vegetarian meal hadn't been loaded, so I was given a very bready pizza from Economy class. At Changi the Singapore Business lounge in Terminal 3 was vastly superior to those of most airlines, even when crowded. The process of boarding the A380 was smooth. The seat was comfortable and converted into a good bed, but a little tight around the feet. My vegetarian meal was delicious. The number of toilets in the Business section was limited, and there were Economy-type queues in the morning. The luggage was available quickly. Overall a very good experience.

✅ Trip Verified | At Melbourne airport the check-in was very quick and friendly, and the lounge was pleasant and had a good selection of food and drink. Onboard the cabin crew was welcoming, and the seat on the B777 was very comfortable with adequate storage though the diagonal arrangement for lying flat was awkward. No amenities kit was provided. The quality of the vegetarian meals was way above that of other airlines. The flight arrived in Singapore a little early and transfer to a nearby gate for the second leg to Japan leaving in 70 minutes was easy. The boarding process was efficient, and the crew on the B787 were also welcoming and the seat was comfortable (not diagonal for sleeping), though storage space was more limited. The flight arrived on time and luggage was available quickly. All in all a very pleasant journey.

✅ Trip Verified | I cannot speak highly enough of the superlative service received on this flight. After I lost one earbud deep down into my seat the crew were determined to retrieve it for me - the lovely hostess thrust her wrist into the seat workings and fished out my earbud, sustaining some pain and minor abrasion. Unbelievable devotion to service! Every other aspect of the crew's service was impeccable as well. I can wholeheartedly recommend Singapore Airlines - I have just flown Economy Class from London to Singapore and the service was fabulous on that flight as well. I am writing this review on in-flight wi-fi - seems to be working fine, for the first time in my experience.

Not Verified | As always great new planes, friendly service, lots of legroom. On time every time, staff extremely helpful, and even in economy food very good. We will always where possible fly Singapore Airlines. Thank you you are a big part of our holidays.

✅ Trip Verified |  I have just flown SQ256 from Brisbane to Singapore and the experience was second to none with outstanding cabin crew. Well done SQ,

Not Verified | Premium economy in Singapore Airlines is terrible. The seats are hard and uncomfortable, the food is the same as economy and there is no separate toilet in the PE cabin (only the economy toilets). We had to ask for a bottle of water, there was no amenity kit and when we asked for socks, the kit we received contained socks and a toothbrush (no toothpaste). The staff were nice but premium economy is simply a premium price for economy quality. Next time I need to go to Europe, I'll look to transit through the US rather than Singapore.