Singapore Airlines

✅ Trip Verified |   Checkin at BKK very slow with a long line of passengers. It took me over an hour to reach the checkin counter. The station manager came, shrugged her shoulders and left. Flight itself on time and uneventful, food decent, although lukewarm. The long 13 hours flight was on the mighty and quiet A380. Flight left on time and arrived about an hour earlier than scheduled. Food was ok, but nothing to shout about. IFE and complimentary WiFi was very good. Seats average in terms of comfort and legroom.

Not Verified | Excellent services as usual by Singapore Airlines from Darwin to Singapore on 13 March 2025, even though I was fasting and unable to eat my foods they didn’t forget to give me a box of dry foods and drinks to break my fasting. Thanks a lot to the cabin crews. Flight from Singapore to BKK SQ710 on 14 March was great too. Always excellent service.

Not Verified | I recently flew in Singapore airlines. Everything about the airline is premium. Check in experience, the gate allotted to them, time performance, crew. Flying in A380 was itself unique experience. Seating comfort could have been better though, otherwise it's a 10 out of 10.

Not Verified | Pretty disappointed on this trip on SQ. Initially from Seattle the entertainment system was not working for over an hour. Wifi on board even after I logged in with my Kris flyer ac could not connect. Flight attendant did try to help but she could not figure out. 2nd flight, SQ510 from SIN to BLR delayed over an 1 hour 45 mins.Just a series of frustrating experiences on SQ this time as I have traveled at least 4 to 5 times in last few years. Lots of my friends suggested Qatar which probably will be my next choice.

✅ Trip Verified | This airline is world class and knows how to treat it's customers with professionalism and respect. Hands down, the best airline I've traveled with, (and I've traveled a lot). If their standards remain top notch, I'll be a customer for life.

✅ Trip Verified | It was our honeymoon and this airline couldn’t care less. We didn’t ask for much but the rudeness of their online staff really took away from the experience. Very disappointing approach from what I thought was a reputable organisation.

✅ Trip Verified | I did the automatic 48-hr online check-in. We arrived at LHR Terminal 2 early at around 0615, and our flight was scheduled 0910 (LHR- SIN-MNL). Upon arrival in the departure area, we found out, through airport personnel that our flight is delayed due to late arrival of the incoming plane. Very tired we were instructed to join a long queue and stood there for about 30 minutes, just near the gate of the Term 2. Few minutes later, we were instructed (again) to join another queue and stood there for another 20 minutes. To make the story short, we boarded the late aircraft. Adding to the bad experience, my paid seat did not adjust but stuck to its upright position. Singapore Airlines is a great airline. I used them before. I flew with them last Oct 2024 on same route. All I got were apologies. I am sad but surely I will try to avoid SA in future.

✅ Trip Verified | It makes my day to be served by caring, thoughtful, polite and lovely stewardess that hard to come by as far as SQ is concerned serving own homeland. A great applaud to Natalie. For the moment we step into the plane and settle down, this lady greet us with broad smile. I am so grateful of her coming to my rescue to help me ease my gastric by going the extra mile to get me biscuits and hot drinks when they are busy out of their normal routine and SOP. Caring enough to come by to check on me that Im well. When we ask for drinks that help to soothe my daughter vomiting, other staff just cant help and said they cant do anything. Here come our hero Natalie, whom with her sincere thoughtfulness and care to fetch my daughter a hot peppermint tea which is not serve in economy class. Hopefully, the next round, I will meet her again . She deserve to be the one wearing green uniform . Well done Natalie! You are a role model for rest to follow.

✅ Trip Verified | My first time on SQ since before the pandemic and was looking forward to it. The product has changed however and not for the better. The meal has no menu (WiFi version didn’t work) and there are no branded products on the tray. Alcohol is available but only on request. Drinks are served without snacks or a napkin. Mid flight snacks are available. IFE is poor compared to other premium carriers. Crew were immaculate and excellent as always. Good VFM ticket too.

✅ Trip Verified | I want to acknowledge the excellent service and hard work of the flying crew who are amongst the best that I have flown with. However as a wheel chair passenger I have to flag the fact that whereas Malpensa Airport ground assistance was excellent at Changi airport for the second year in a row I was dumped outside the boarding gate by the ground assistance staff and left to flag down a passing attendant to get help to get into the boarding gate. Assistance had been requested on all sectors to the plane entrance. The guy who dropped me off outside the gate said he would contact staff to help me to the plane which he either never did or they failed to respond. Subsequent confusion and physical stress at the security check in despite a visible tag indicating my assistance required status. The ticket officer was not very understanding and seemed to imply that there was no problem since I had made it. The cabin crew supervisor did everything to support me after that and as I said I have no complaints about the quality of the flight staff and their service on board on both sectors.