Singapore Airlines

✅ Trip Verified | This was my first time flying on a regional Singapore Airlines flight on a narrow-bodied aircraft since the old subsidiary Silk Air was absorbed by the parent carrier, and I was impressed. Everything went well on the flight, from boarding, to exemplary behaviour and courtesy shown by the cabin crew, to the food and boarding process at Changi airport. The inflight entertainment provided was the full product used for their long haul flights — amazing!

✅ Trip Verified | Superb service even in economy class. Nothing was too much trouble for the cabin crew. Good food and plentiful. Ample choice of entertainment. Flight departed late but still arrived a little early. Boarding at Heathrow was a little chaotic however.

✅ Trip Verified | I was one of the last business class passengers to board, Went to my seat and no offer of pre departure drinks or hot towel. Japanese FA came to me and confirmed my meal order and informed me lunch service would start around 1130am. We took off about 0830am, after takeoff lights were dimmed and nothing was offered. From the time the aircraft took off to the start of lunch service around 11am I did not see crew in the cabin and nothing was offered for 2 1/2 hours. Lunch started with a drink order of orange juice. What came was a syrupy kind of orange drink like cordial. Meal service was fine but this set of crew was just not SQ standard. The regional seat was really uncomfortable and cramped. I did not like it and prefer the older long haul seat.

Not Verified | The flight is very smooth sailing, no problems whatsoever and the cabin crews are very friendly and helpful with great hospitality. The pre booked meals are very delicious and well cooked, I couldn’t have asked for a better airline than SIA. The seats are very comfortable and relaxing, it's even better when it’s been converted to a bed and plenty of space and privacy with better comfort. I hope to one day fly with this very amazing again.

✅ Trip Verified | I flew Perth to Hong Kong via Singapore on SQ226/896 business class on 17/18 January. The first sector was faultless, the crew attentive, no rush with the meal service and a crew member always wandering around the business cabin checking on passengers, topping up drinks etc. magnificent. The next sector started well with friendly and attentive crew, however, after the meal service the entire crew serving business disappeared and were only seen if the bell was rung! A shame because this now seems to be the norm. Rush the meals, dim the lights and hide!

✅ Trip Verified | For my final trip booked for July 2024, Singapore cancelled my return flight from Istanbul to Sydney. Both the travel agent and I have been trying to get in touch via phone, sms and online forms and they are not responding at all. The travel agent no longer wants to know after a month and a half of trying, they sent me an email for me to try direct, Singapore will not speak to me despite my telling them the agent has wiped his hands of it. Today I found out I will not get my full refund if I were to cancel because the agent took out travel insurance on my behalf without advising me at all. I always have my own travel insurance why would I need another.

✅ Trip Verified | Booked a wheelchair service from Milan to Bangkok. Apart from a slight mishap in Singapore this was one of the best flights I have ever had. The quality of the service was outstanding. Crew worked throughout unlike many European airlines, with great attentiveness. I know because I never sleep. The quality of the food was superb. From my experience both Singapore airlines and Thai have the best training I have come across. Very good entertainment system with many choices. As a yearly flyer there is nothing better than having a long flight where everything works smoothly and people care about you. I can only say thank you. I appreciate your hard work. I will be flying with you again later this year.

✅ Trip Verified | I initially booked two separate flights for this airline in November. The first was a LHR-SIN-LHR flight and another was a SIN-MNL-SIN flight. To cut the story short, I requested to rebook my LHR-SIN flight two weeks ahead of my scheduled flight due to a family bereavement and I needed to be in the Philippines. Despite my personal situation, I received an amazing support from the Customer Service team, who happily reorganised my flight, connected my 2 flight bookings so I can get to Manila on time, and without rebooking fees. At the London airport, I was sent-off warmly by the ground staff who has empathised with me as I check-in and ensure I was boarded comfortably in the plane. These gestures of goodwill and support made me grateful for Singapore Airlines. Even though I am no longer based in Singapore, I will always find a way to fly with them. Thank you. These words are never enough for the outstanding, grateful and sincere help you have provided me.

✅ Trip Verified | I flew on SQ217 from Singapore to Melbourne on the 4th of January. My flight was terrible. To begin with my seat was broken and couldn’t be moved and the entertainment device was broken as well. My flight of nearly 8 hours was spent looking blankly into space, seated in the same position. I had severe back pain upon arrival as a result for the next couple of days. When I informed the crew, first the steward said I will be compensated with a voucher and asked me to choose what I like from the duty free catalog. When I did choose a product that would be useful for me, I was told by the air hostess that my voucher is only for $75 Singapore dollars and the rest will have to be paid by me! I informed them I don’t need their $75 voucher and that I will make a formal complaint about the plane’s defects. After my return I did make the complaint and they got back to me saying that another travel voucher of AU$200 will be issued to be used in my next flight with Singapore airlines. But the worst part was they lied and said I was offered another seat but I had declined saying I wanted to be seated next to my husband. This was an outrageous lie. At no point did they offer me another seat. This is very concerning. I would urge everyone flying in SQ next time, to either video any exchange with the crew in situations like this or get it in writing. After discussing with my husband, I informed them that I would not be flying with them in the near future so they can give me a cash voucher. But they replied saying they can only give me a voucher to be used for my future bookings through Singapore airlines. I refused to accept it because I will not fly with them in the future. Even a budget airline would have been more comfortable than this flight. But the greatest worry is their dishonesty.

✅ Trip Verified |  Barely any room to move, woke up to getting my knee crushed from the passenger in front of me reclining there seat back and was told it’s within their right to do so. Would not recommend flying economy with them if you are 6ft or taller.