Singapore Airlines

Not Verified |   There's a reason why Singapore keep winning awards - AKL to BKK and then return BKK to AKL via SIN. Pretty much faultless service from one doorstep to the other. Great aircraft, crew, service, food, facilities, lounges, all on time. Sad to say the only faults lay with Auckland airport and its baggage handlers etc. Well done Singapore airlines, I've flown BC long haul with Qatar Airways and Malaysia Airlines this year as well, and SIA is the best alongside Qatar Airways.

✅ Trip Verified | We booked our ticket well in advance for our return trip from India from CCU to Perth via Singapore and after few days SIA changed the flight timing later, from originally scheduled 7.40am to 7.20am. We boarded the flight from CCU and flight landed 1 minute before time. Upon landing we have received the notification that our flight has been rescheduled and it will depart at 9.30am. As mentioned before we booked well in advance and paid extra money for forward seats. However with utter surprise we have noticed that they have allocated us three different seats that too rear of the aircraft. While contacting the Transfer desk the customer service lady told us it is not possible to provide us any other seats so that three of us can seat together. She was very rude and not suitable for this kind of job. Being a Krisflyer Gold member this is very disappointing and not at all expected from SIA.

Not Verified | We made a Phuket-Singapore round trip which was exemplary, from punctuality to welcome, including the food and drinks offered (Business Class). On the other hand, wishing to make a new reservation, it was impossible to pay online, as I had done previously, and despite around ten calls directly to Singapore (but visibly diverted to other call centers). The employees have nothing to do with it, they follow a protocol, but after 6 hours of attempts, I still haven't been able to pay my ticket. Deficient reservation system, friendly employees but very limited in their knowledge of their reservation system, impossible to reach a manager and promise of a solution in 72 hours. A real shame for an expensive company that claims to be among the best in the world. Nous avons fait un aller-retour Phuket-Singapore qui était exemplaire, de la ponctualité à l'accueil, en passant par les mets et boissons offerts ( Classe affaire ). Par contre, souhaitant effectuer une nouvelle réservation, impossible de payer en ligne, comme je l'avais fait précédemment, et malgré une dizaine d'appels directement à Singapour ( mais visiblement déviés sur d'autres centrales d'appel ). Les employés n'y sont pour rien, ils suivent un protocole, mais après 6 heures de tentatives, je n'ai toujours pas mon pu payer mon billet. Système de réservation déficient, employés sympathique mais très limités dans leurs connaissance de leur système de réservation, impossible d'atteindre un responsable et promesse d'une solution dans..... 72 heures. Une véritable honte pour une compagnie chère qui se prétend parmi les meilleures du monde.

✅ Trip Verified | Book early coming 2024 ticket suppose SQ101 launching Jun’24 and now received email say SQ101 is not operating due to operational reason. They suggest swapping my itinerary to one day earlier to SQ127 result long layover time in SIN and aircraft change from Boeing 737-8 to Boeing 737-800NG for real was ex-MI aircraft.

Not Verified | The flight was delayed for almost 4 hours. The flight was supposed to be 605pm but only departed at about 950pm. It was only informed to us after we checked in and completed our immigration customs check. We have to wait for so many hours in the restricted areas. We booked this airline only instead of budget airlines only because we thought their flights is known to be punctual. But we were wrong. Moreover, the meal provided is a slice of pizza and exactly the same as the meal that was provided when we took the flight from Singapore to Penang. We are expecting at least some changes in the meal. This is really disappointing, that such arrangement is coming from a world class top airlines. There were also no instructions in the flight or emails to instruct you how to get the wifi service up. There was also no inflight entertainment system or even an earpiece for audio music.

✅ Trip Verified | Book the cook worked well, my seatmate got economy food. There was a bottle of water in every seat, good wifi connectivity. Wines are offered. Frankfurt to Singapore as I moved my seat to bulkhead 25 hours before flying, somehow this messes up the book the cook. So I had eco food. They were apologetic and I received voucher to redeem. I slept better than in economy, and I didn't have swollen leg! I used to try to score business class seat in flights > 10 hours due to my leg tends to swell. But prices now are horrendously expensive. Singapore Airlines premium economy already good enough for my leg.

✅ Trip Verified | The customer service is a nightmare. I have spent days on the phone since I booked my flight 2 months ago. I booked a flex fare to be able to reschedule my flight but the homepage is not working - same as the staff on the phone that tells me a different story about why I cannot reschedule every time. Never again.

Not Verified | No inflight entertainment at all. Yes, we are talking about Singapore Airlines. Please send your staff to rate the flight from Singapore to Penang, during my flight from Penang to Singapore, the entire aircraft is super hot. I am wondering is sq providing a free sauna to their passengers during seating until the flight takes off, only then do they provide air conditioning. Don't just rate their long distance flight. Please go ahead and try out their short distance. They do have WIFI on, but unusable.

✅ Trip Verified | The experience was very good on both Outbound to Inbound flights. As we travelled Premium Economy we received priority boarding which was good especially as we were travelling with my 80 year old dad. Premium Economy is very good especially the Leg room, which is the main reason I wanted it and being over double some economy fares it satisfied our needs. Extra recline also made a difference and was bearable even when the person in front was reclining. The Premium Economy cabin only has 4 rows 2-4-2 and is separated from the main economy cabin which made it feel more spacious. We chose the back row so nobody behind us made it feel a little more private and a big gap between us and exit room economy in the next cabin. Flight was smooth and comfortable Staff were great. Helpful and very accommodating when needed. Food was good although had the option to Book the Cook prior to flight. I know some airlines are starting to increase leg room to 40 inches SIN (38) which would be great when you consider the extra money that is paid. On our return from Croatia at Frankfurt there were flight delays which meant we would miss our connection from SIN MEL But both Lufthansa an Singapore Airlines made this a much less stressful experience, in fact a great little adventure. At FRA we received meal vouchers and were updated regularly by helpful staff and when we arrived in SIN everything was organised as soon as we got of the plane. Meal vouchers, hotel vouchers, Taxi to hotel and back, assistance with getting our entry visa on arrival. Choose a good airline and the combo of Lufthansa and especially flying major legs with Singapore Airlines made it an easy, comfortable experience. I would highly recommend.

Not Verified | We flew on SQ285 on 22/11/23 - great flight and service from the pilot to the hostesses. In the terminal we were blessed with the assistance on Punitha Maniam checking us in who spotted an issue with one of our NZ visas. Punitha took the trouble to re-apply on an express approval application on our behalf including follow up phone calls to ensure we had approval. Punitha thank you so much for being you and helping us as I am sure you would for all your customers. Above and beyond the only way to describe you!