Air India

Not Verified | We 3 people (2 adults and 1 child) were travelling from London to Kochi via Delhi. We missed the flight 4am) from Delhi to Kochi because of our child was continuously vomiting and it was early morning 4am flight. But we reached airport little late (4:10am) they failed to arrange alternate flight for us and they told us to book new seats. They said you will get email after some time, as PNR is generated no issue. We trusted them and returned back to hotel. We didn't receive the email at all and we contacted the costumer service they also said its okay just go to airport and get the boarding pass. We went to airport little early (2am) with all our luggage, and child. When we arrived they said that in your name no seats book and all seats are full we cannot help you. We showed PNR number, they said but as you didn't get email we cant do anything. We went to manager of the Air India, she didn't show any interest in helping or solving the issue. We checked with other airlines. They had 2 seats, one seat like that so we had to book new tickets again with Vistara next day morning (3am) and we returned back to hotel again with all our bags (25kg bags, hand luggage) and child. Horrible service by Air India. Horrible staff members and irresponsible, non cooperative. They were all laughing making fun of each other and customers, no seriousness and no helping nature. It all happened in Delhi international airport. As we were confused and standing what to do, we were just observing them, they are so careless even for old people who are approaching them and they don't know the language Hindi or English. They are very careless they are not there for helping others they are not serious about their job.

✅ Trip Verified | I boarded a flight from JFK to BOM on Monday, May 1st. The flight was scheduled to take off at 10:45 AM but was delayed until 5:20 PM (nearly 7 hours). Everyone had to deplane. Air India only provided each of us a $15 meal voucher for the long delay. On my way back to JFK from New Delhi on Thursday, May 18th at 2:20 AM, I asked an Air India check-in rep if he could upgrade me to business class. He said no because all the seats have already been taken. When I boarded and got off that flight, I saw that wasn't the case. I decided to submit a case on the Air India website and then was prompted to email [email protected]. I sent them an explanation on Friday, May 19th detailing all the inconvenience that was caused. Surprisingly, they replied to my email on the same day saying that they have "shared details with the concerned airport" and once they receive a response, they will get back to me. I never received a response from them ever again. I requested a follow-up on May 29th, May 30th, and finally June 6th via email. I also called Air India on June 6th, but the rep kept asking me for my ticket number. I informed him that I've already flown and do not remember my ticket number. I asked him how I can find out this number. He didn't provide any assistance. Instead, he only repeated himself and decided to hang up. Very frustrating. I am appalled by the customer support team's lack of urgency and horrible service.

Not Verified |  How bad airline service can be? We got a text message at 630 am today (June 5th) saying our flight for June 6th from JFK is delayed and all other connecting flights are moved as well - resulting in 24 hour delay. Email was sent with just two options - accept or cancel! So, called Orbitz (another useless service provider), they booked our flight to JFK-Mumbai - MAA and sent confirmation email etc all good. Then in 2 hours, we check, our tickets were cancelled.- including original booking! called Air India, nohelp - blamed Orbitz.. called Orbitz, same process again, rebooked, showed up in Air india, after 2 hours.. magic, ticket disappeared. Air India - no help total failure to take care of customers and causing anxiety -- 24 hours before start of important trip.. will never book in AI ever again.

✅ Trip Verified | I did not like the plane's interior quality and how it was maintained. The plane was so old that the seats and infotainment systems were broken. People were literally trying to change seats to watch something in the screens. The most ridiculous part of all is that a manual in airlines said to not remove shoes. The people removed shoes and literally lied down on the seats, with blankets on, as if it were their beds at home. The crew did not care and was least concerned about correcting the mess. The washrooms were clogged and stinky. The attendant call was not heard for 45 minutes and till the time I stopped one myself to ask for water. I hated my overall flight experience. I don't know if these reviews are heard and seen by this airline to improve their service, but my experience travelling with them was the worst of all the airlines I have travelled with. I hope the review is heard and service is improved to make an impression.

✅ Trip Verified | I had a 3 connecting flights from air India confirmed. In Gatwick airport at the time of check-in air India staff said i will get my bags direct in Kolkata last stop. But when i asked the crew member they said i will get it from Goa. Another part had a 9.40 hours continuous flight from Gatwick to Goa there were no charging points working, all were broken. When asked for assistance to crew members they were like "I am sorry". Seats were full of debris, window mirror was not wiped there were stains on it. Avoid booking Air India. Made a big mistake. After coming down to Goa airport there was a layover for about 5 hours and after standing in a cue for 1.5 hours for check in again the staff said you have to wait for "30 minutes more". Like seriously there is no one to manage customers. No managers. No seating arrangements. Had yo wait standing in front of counter and then again had to wait in cue for 3 hours for check in.

Not Verified | I took Air India for a G20 meeting as an official. The major disappointments are old planes with no inflight entertainment, and incompetent and rude ground services. I would give the credits to cabin crews who tried their best to be helpful though. Check in staffs need to be better informed on visa requirements, so not to annoy customers with proper requirements waiting. India's chaotic airport security is already a nightmare, but a ground staff in Delhi made it worse. In my experience, airport security staffs made a horrible mistake of not stamping my boarding pass. And an Air India staff at the boarding gate was very rude as if I was someone with a security risk. He made me wait to board the plane last without a proper explanation, to a point that a security lady was nice enough to give a calming gesture and signalling the boarding staff is rather a rude one.

✅ Trip Verified | One of the worst airlines. Rude employees. My flight was canceled and the refund is still not processed. Upon calling the relevant people there is no proper communication instead they hung up the phone saying I don’t know.

Not Verified | The flight is the same in which I traveled to Chennai 1 month prior. There is no difference between domestic and international flight. No screens, seats also ok, does not give any international feel. The meal served was very much less in quantity. Just 2 spoons of rice mixed with Manchurian. Along with that curd was been given which was no where a combination. The meal was horrible. Many of them received veg though they had choose non veg. Very disappointing.

Not Verified | The worst and irresponsible airline I have ever seen or had. My friend and I had a ticket of Air India from Vancouver to Delhi on May 21st. The flight had delay for 14 hours and finally they canceled that. They don't care about people, infants and elderly people at all. A very irresponsible and unorganized airline. I don't suggest this airline to anyone.

✅ Trip Verified | Pathetic experience as the seats were not clean, no screens were working in the row E, the food was not tasty, half of the cuisine was made with corns only. Only crew at the back rows were very polite and decent, two female and one male member very nice. Very uncomfortable seats. The experience at the ground level was also pathetic as the ground staff was asking unnecessary questions which were not relevant at all. When one person has a visa of the country he or she is travelling to then even they were asking irrelevant questions as in where is the invitation letter, how many days is the stay for thought already shown the return ticket. Invitation letter is to be asked by the immigration dept not with the airline travelling with. Then after check in and immigration when finally entering in the aircraft again the person is asking where is the invite - what makes sense out of it, don't understand. It is just to unnecessarily harassing the passengers. I think we all are educated and we know the rules and regulations to be followed while travelling then why unnecessary harassment. Air India needs to improve a lot on their quality.