Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Avianca714 Reviews

    ✅ Trip Verified | Awful airline with subpar service. We booked all our flights with this airline and all of them were a disaster. One had no food on board to purchase except for instant noodles and mind you this… Read more
  • 9/10

    Thai Airways1028 Reviews

    ✅ Trip Verified | This experience could hardly be faulted. The transit lounge in Bangkok was very comfortable with a good selection of food and drink. (We initially went to a mini-lounge called a "tea room". The toilets there weren't… Read more
  • 1/10

    American Airlines5950 Reviews

    ✅ Trip Verified | Terrible. Changes the departure time 9 times and the gate assignment changes 5 times. At the time of this writing the flight is 14 hours delayed. I doubt it will actually leave. Their staff has been… Read more
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Latest Seat Reviews

  • 1/10

    Singapore Airlines111 Reviews

    ✅ Trip Verified | This seat is cramped. The pitch is 30-31 inches. The metal support from floor for seat in front is exactly in the space where you would naturally place your right leg, reducing the legroom significantly. I… Read more
  • 2/10

    Singapore Airlines111 Reviews

    ✅ Trip Verified | The most uncomfortable seat encountered. Minimal padding, no lumbar support, extremely uncomfortable, for the 6 hour flight to Cairns from Singapore. Don't book, unless you want to be in extreme discomfort, and have back ache for… Read more
  • 10/10

    Thai Airways29 Reviews

    Not Verified | Cabin layout was great, cabin was beautiful and the seats were great good legroom and wider seats than usual in a 3-3-3 seat configuration also a lot more space Read more
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Latest Lounge Reviews

  • 1/10

    Cathay Pacific Airways129 Reviews

    ✅ Trip Verified | Took a flight with Cathay Pacific that consist of two flight with one flight being First Class and the other being Business class while I transit in Hong Kong Airport. Based on Cathay Pacific website, by… Read more
  • 3/10

    Swiss Intl Air Lines99 Reviews

    ✅ Trip Verified | The size of the lounge is too small, it is too crowded and seating possibilities are too often not given. Food is ok but missing air condition. ZRH AP needs to improve this lounge. Read more
  • 6/10

    LOT Polish Airlines20 Reviews

    ✅ Trip Verified | There are few lounges at Warsaw Chopin Airport. Some of them are managed by airport, they are really poor. BTwo of them - Polonez (Schengen area) and Mazurek ( non- Schengen area) - are managed by… Read more
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Latest Airport Reviews

  • 7/10

    Manila Airport416 Reviews

    Not Verified | Maybe I got lucky? Transited through Manila Airport Terminal 1, twice in one week including exiting the airport and re-entering (less than 20 minutes each way) both times through security, immigration, and customs with zero delay or… Read more
  • 2/10

    Istanbul Airport594 Reviews

    Not Verified | I recently traveled through Istanbul Airport, and my experience was disappointing. One major drawback was the exorbitant prices for food, drinks, and shopping items. A simple coffee or sandwich set me back significantly more than expected, and… Read more
  • 10/10

    Denpasar Bali Airport233 Reviews

    Not Verified | Just wanted to shout out the excellent customer service and help I received recently at Denpasar Bali airport. I stupidly left two bags on the carousal when I went through customs, Airport security were very friendly as… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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