✅ Verified Review
| Flying with Avianca was absolutely one of the worst experiences of my life, not to mention the worst airline I've ever encountered. To name only some of the chaos Avianca caused me: they rescheduled my flight three days before I was to leave without telling me so that I would have missed my connection by 3 hours. Had to spend 2.5 hours on the phone with them to fix it, which resulted in missing a day of my trip and having to make 2 extra connections (they did not reimburse anything or offer any consolation). I called ahead to get the vegetarian option for a 12 hour flight and they wouldn't do it because I was 22 hours within my flight (must call at least 24 hours, they said. The only rules of etiquette they follow are their own. I checked only one bag, even though I'm allowed 2 bags, and it was 10 pounds over their limit, so they made me carry my shoes on my flight (the fact that I was under the limit of 2 bags didn't convince them). About 30 min after everyone ate, the entire plane rushed to the bathroom and there was a line in the aisle for half the flight. They lost all of our seat selections because they tried to put me on another flight literally 1 hour before my flight was leaving, again without asking or telling me, so I was shoved in the back of the plane for each leg of the flights they put me on. I tried to call several times to have this resolved or to get some kind of reimbursement, to which they told me to "submit a complaint on the website" or they would transfer me to another department, which would transfer me again - an endless, unresolvable loop. The flight attendants are as rude as the customer service reps, I didn't put my controller away during landing and one attendant scolded me like an insubordinate child. Pay the extra $300 for a better airline!