✅ Verified Review
| London to Bogota, Medellin to Cartagena, Santa Marta to London via Bogota over a period of three weeks. Similar to my previous experiences with Avianca, these were all excellent flights with a decent level of service. Avianca now use the Boeing 787 on the London-Bogota route, which is probably my favourite plane to fly long haul (not that the previous A330 was bad). The tinted windows, higher pressurisation, gentle lighting and more spacious cabin of the 787s make a big difference when you are on a 10+ hour flight. Avianca cabin crew were more friendly on this occasion than previously, and the IFE offering on the Boeing 787 was also very good. Only complaint about the long-haul legs is the food: on the way out the offerings weren't too bad, but the BOG-LHR return flight featured some of the worst airline food I've had in recent years. Domestic flights were very pleasant and all ran on time. Medellin airport is unfortunately quite far out of the city, but check-in was a breeze and the trip to Cartagena takes less than an hour. Decent inflight service, with free drinks, for such a short flight. Baggage reclaim in Cartagena was rapid. On my return flight from Santa Marta to Bogota (connecting to LHR), I arrived very early at Santa Marta airport (3 hours before my flight). The friendly check-in agent offered me a seat on an earlier flight to Bogota which saved me 2 hours of sitting in Santa Marta airport, where there is absolutely nothing to do. This also saved me having to worry about rushing a connection between terminals in Bogota, and gave me plenty of time to charge my electronics and find food at BOG before my international flight. I'd continue to use Avianca for connections to Latin America: the direct LHR-BOG flight on its own is a major plus, compared to having to transfer in a US airport (with the associated hassle of US immigration and re-checking bags, etc).