✅ Verified Review
| I flew with Avianca London to Havana return via Bogota this November. Not a nice experience. I never call assistance on a flight but on the first journey, I wanted to ask for a pen to fill in the form they gave us so I rang the bell - but no attendant came, they just ignored the bell. My suitcase arrived with one wheel missing in Havana and I was told to fill a form in at the desk. When I got there, there was no one from Avianca and I was told to wait for the lady to come, which is the least you want to do when you have been travelling for over 20hrs. After 20mins, she was still not there, I asked another airport person and she called her, then said she was on her way. But after another 10mins, the Avianca lady still wasn't there and no one could tell me where she had gone or when she would turn up at her desk. By then I gave up. On my way back yesterday, I told the Avianca manager at the check-in desk and she filled the form in for me. I did not appreciate that the manager assured me the Avianca desk was always attended and was basically insinuating that I was lying, unbelievable. Other than that, all 4 flights that I took were packed, not a single seat free and the journeys were uncomfortable. On the last Bogota to London leg, they had overbooked and some people could not get on the plane, someone told me 11 of them (they asked for volunteers to stay overnight in Bogota but did not seem to attract any takers!). That plane (Boeing 787) was very uncomfortable, seats were tiny and the heat was so unbearable I could not sleep. The only positive thing about this airline is the cheap cost compared to others companies. At the end of the day, the saying is true, you get what you pay for.