✅ Trip Verified
| This was by far the worse experience my family had have traveling with Avianca. We are consistent frequent business class flyers on Avianca. (4-5x per year). We were traveling with our son, a minor, for this flight also. Our usual route of travel is from New York (JFK) to Santa Marta Colombia (SMR). With a stop in Bogota. Avianca used a third party company for our flight from NYC to Bogota and it was awful (“Wamos”, was the name of the partner airline). The airplane was very old, dirty, and no entertainment system. Also the flight attendant gave us a menu with 3 choices of food, when it was time to order our food, we were told the only choice was breakfast burritos. We were amoung the first people served. Having a menu was useless. The seats were not comfortable at all. We were not able to rest. Those combinations made for a very uncomfortable, long and boring flight. Coming back home was even worse. Again Avianca used the same company to bring us back. Needless to say, it was an old airplane, poor seats, no entertainment system, and low quality food once again. The food was worse this time. We could not eat it. So we traveled uncomfortable, bored, and hungry. I understand Avianca is having some issues with their pilots and are using different ways to transport their clients. There has to be a better solution. We the customer should not have to suffer thru low quality service for the same price. Avianca should respect their clients and partner with a better company to provide the same quality service. You should not charge for a premium service when you are not delivering (what we pay for) premium service. We traveled business class for a reason. We wanted to be comfortable and rested. We will state once again, we had a horrible experience! I will not recommend travel using Avianca until they fix the problems with their pilots. Also if this service continues, we will not travel on Avianca. Avianca will lose, very, loyal business class travelers.