Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 236 reviews
6/10
3 star Skytrax Rating
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10/10

"Very efficient and pleasant staff"

(Costa Rica)

Trip Verified | A return trip from San Jose to Guatemala City, the first time I have flown with Avianca. Very efficient and pleasant staff, on check in, boarding and in the air on both flights. Comfortable seats and good legroom. The snack was not much to write home about, but it and the drinks were served in good time. It encourages me to think of using Avianca on longhaul.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSan Jose de Costa Rica to Guatemala City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"these are really old planes"

(United States)

Trip Verified | Washington to Lima via San Salvador. We got business class tickets for an international Avianca so my sick father would be able to lay down and be more comfortable. We paid over double per ticket for these seats and even called to make sure they were business class seats and my father would be able to lay down. Well, that was a complete lie. My parents got on their flight and the seats were only slightly larger than economy seats and certainly were not laying down. All the advertisements and information for Avianca's business class were showcasing beautiful laydown seats. What gives? Even the flight attendant was saying that these are really old planes and Avianca does not care about upgrading. My parents had four business class flights and only 1 was the real business class. We complained to Avianca and they said they can change planes up to the minute they fly so even if we buy a ticket with plane X with laydown business class seats they will change to plane Y with horrible business class seats but we still have to pay. There were coffee stains on my food tray, the blankets and pillows were not in sealed bags nor folded with an unpleasant odor. I am disgusted at the lack of care from this company and will never fly with them.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteWashington to Lima via San Salvador
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never fly with them again"

(Canada)

Trip Verified | Cusco to Buenos Aires via Lima. Extremely poor service I received from Avianca. Yesterday morning my flight was canceled. The woman I was dealing with at the Avianca counter was not clear with instruction and I missed all my connecting flights because of it. After waiting at the airport for 3 hours dealing with this woman, I was told that my flights would have to either be canceled or rebooked to the following morning. I rebooked them but then had to purchase all new tickets for my other connecting flights, costing me a lot of money, all because of one canceled flight. I was given a phone number I was told I could call in case I needed to get a reimbursement and cancel my flights the next day. After spending all day trying to sort of how I was going to get to my final destination, I spent over an hour on the phone (using the number I was given) with 4 different Avianca representatives, trying to get a reimbursement, only to be told at the end that I needed to apply for a refund online. My whole experience with Avianca has been unprofessional, frustrating and wasting my time and money. I do not recommend using them to fly and I will never fly with them again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCusco to Buenos Aires via Lima
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no
8/10

"staff courteous and professional"

(Canada)

Verified Review | Lima to Buenos Aires. This was the latest of several flights I have taken with Avianca over the past few years, and again I was very satisfied. The staff were all courteous and professional and really seemed to go the extra mile. The seats felt more comfortable than average for economy class. The in flight meal was slightly below average quality and there was no individual seat back in flight entertainment but, since it was a relatively short flight it wasn't a major problem.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLima to Buenos Aires
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"dedicated business check in a joke"

(Colombia)

Verified Review | Miami to Bogota. First of, the dedicated business check in is a joke! It took me longer to check in (25 minutes) than my friend who was traveling coach and who had arrived after me. Then the lounge at MIA is a disgrace: dirty, no food selection whatsoever - what took the cake was boarding. No priority boarding for business class pax, everybody boards at the same time! Finally, not even go as I boarded the airline, just two flight attendants giggling. I’m platinum on Flying blue and gold in the executive club, they don’t treat their business customers as such. Pity!
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMiami to Bogota
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"uninterested and unfriendly"

(Sweden)

Verified Review | London to Bogota on Boeing 787, so the hard product is fine and the seat pitch in Economy is quite good. But service-wise, this flight was really bad. The crew seemed completely uninterested and unfriendly. It took quite a while after taking off before dinner was served - and there was one single rounds of drinks, which came together with the meals. I have flown many long distance flights in Economy with many airlines and I don't recall ever having been served drinks only a single time at that stage of a flight. I had eaten before so I didn't try dinner. For breakfast, I chose the eggs dish and the consistency of the eggs was extremely weird. I am usually not picky but I couldn't finish it. In Bogota, it also took quite a while until the luggage arrived, but I am not sure whether this is Avianca's or the airport's fault. Overall, I am very underwhelmed. I have flown a couple of short-distance flights with Avianca in Latin America and oddly, during all of them I had better experiences, with better food and better crews. Could all be just coincidence of course, still worth mentioning.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Bogota
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible experience"

(United States)

Verified Review | Terrible experience with Avianca. Got screwed by them multiple of times on the same ticket. First they changed my ticket to arrive 36 hrs after my original stated time and changed my flight from a 5hr direct to an 14hr stop layover. Asked to change it and they could not accommodate. So I had to book another direct flight last min. on Jetblue at my own expense! To make matters worst on the return flight with them they changed it from from a 5.5 hr direct flight to an 8hr flight because they added a stop. They wait until 4 days before to advise of this so you cant cancel and get a refund since all other flights are either too expensive or booked! I asked for compensation via voucher or at least an upgrade and they just smiled with a no we cant.
Type Of TravellerFamily Leisure
Cabin FlownPremium Economy
RouteNew York JFK to Cartagena
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"one of the worst experiences"

(United States)

Verified Review | Flying with Avianca was absolutely one of the worst experiences of my life, not to mention the worst airline I've ever encountered. To name only some of the chaos Avianca caused me: they rescheduled my flight three days before I was to leave without telling me so that I would have missed my connection by 3 hours. Had to spend 2.5 hours on the phone with them to fix it, which resulted in missing a day of my trip and having to make 2 extra connections (they did not reimburse anything or offer any consolation). I called ahead to get the vegetarian option for a 12 hour flight and they wouldn't do it because I was 22 hours within my flight (must call at least 24 hours, they said. The only rules of etiquette they follow are their own. I checked only one bag, even though I'm allowed 2 bags, and it was 10 pounds over their limit, so they made me carry my shoes on my flight (the fact that I was under the limit of 2 bags didn't convince them). About 30 min after everyone ate, the entire plane rushed to the bathroom and there was a line in the aisle for half the flight. They lost all of our seat selections because they tried to put me on another flight literally 1 hour before my flight was leaving, again without asking or telling me, so I was shoved in the back of the plane for each leg of the flights they put me on. I tried to call several times to have this resolved or to get some kind of reimbursement, to which they told me to "submit a complaint on the website" or they would transfer me to another department, which would transfer me again - an endless, unresolvable loop. The flight attendants are as rude as the customer service reps, I didn't put my controller away during landing and one attendant scolded me like an insubordinate child. Pay the extra $300 for a better airline!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to São Paulo via San Salvador, Lima
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"served its purpose at a reasonable fare"

(Singapore)

Verified Review | I had a total of 4 flights with Avianca over a 10 day period travelling from Peru to Colombia and within Colombia. The flights were generally fine and while nothing to rave about, served its purpose at a reasonable fare. However the final flight from Bogota to Lima was a disappointing experience. Poor service from the Avianca ground staff at El Dorado who did not let us check in early even though it was mentioned to us previously that it was possible in Bogota. No explaination was given as to why this was the case. The check in process was also the slowest I have witnessed and this includes the process on many Budget carriers in Asia. The staff also continue to speak to us in Spanish even though it was clear that our Spanish was sub standard and to top it off, she could actually speak English fluently. The boarding process was a mess with passengers being allowed onto the aerobridge but without being able to enter the plane for a few minutes. A disappointing final experience on Avianca.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBogota to Lima
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so disappointing"

(United States)

Verified Review | Do not waste your money. Our honeymoon flight was cancelled and they won't do anything for us. We have spent $250 on a hotel and will have to book another in Miami and they won't give vouchers or do anything for us except have us wait in an extremely long line to be rebooked tomorrow. I will never support this airline again - so disappointing!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMiami to Bogota
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no