✅ Verified Review
| Oakland to JFK,New York via Phoenix with American Airlines. Last minute tickets due to a sudden tragic family death. Huge price paid since discount for traveling under circumstances caused by a death refused/eliminated. Made to sit trapped in a plane for an hour delay due to a "tire issue." No temperature control and no crowd control within the plane. I watched the three mechanics below remove the tire, lay it on the tarmac and then appear to be standing around. With a hot, full plane of passengers watching them out the window--you would think they'd work like a racing pit crew, but not them. Took off 1 hour late. Caused missed plane-change connecting flight. No even basic customer service given from gate agents nor the flight attendants about getting us out of Phoenix and home that night though we desperately asked for assistance. Some planes were held so people could make the connection, ours was not with no reason given. We we got on the last American flight out that night only because a nice guy working for the Phoenix airport had a motorized cart and he knew of the last American flight out of there that night and raced us over to it. American gate agent yelled at us as if it were our fault to be arriving late. We incurred a $100 taxi fare because the last plane was to San Francisco instead of Oakland. On JFK to Phoenix leg, multiple passengers and children were allowed to ignore the captain's message about returning to seats and strapping in. As a result aisle remained clogged, children climbing over seats unattended. The chaotic scene was a safety hazard. Flight attendants spent much time in their jump seats curtained off while they talked and laughed. Ran out of food and drinks except warm water and orange juice. No power at seats, no seat screens and extremely limited entertainment options-sound on the music was scratchy and not tolerable. I rarely use American due to their poor ratings - I will not use them even if they were the last plane on earth !