✅ Verified Review
| American Airlines overbooked for the leg of my trip from Philadelphia to Chicago, then decided to use a different type of airplane, which apparently required calling in a different crew. As a result I was delayed in Philadelphia for two hours, then held on the runway at Chicago for an hour, which caused me to just miss my connecting flight from Chicago to Oklahoma City. When we finally did arrive at the gate in Chicago, there was no one there to assist me in getting another flight, despite the fact that the delay was due to their decisions and also despite the fact that I was supposed to have wheelchair service at all stops. I also did not have wheelchair service at Philadelphia like I was supposed to. I am disabled and I ended up having to walk the Chicago O'Hare concourse to a different gate I was directed to, only to be told at that gate that they could not help me and I would need to use the rebooking phone to book the remainder of my flight home myself. To top it off, the rebooking phone agent was not able to assist me with hotel or food vouchers, or with information about my bags. For that, I had to stand in the domestic ticketing line for two hours, then I was issued a hotel voucher that ended up being worthless because too many vouchers were issued for that hotel, and they were full. By the time I discovered this, the AA domestic ticket counter was closed for the night, so my only option was to book a hotel last minute on my own. I have emailed AA customer service, but have so far received no reply, despite the fact that it has been four days since I emailed. There is no way to reach customer service by phone, you are always directed back to their email on the website.