✅ Verified Review
| Los Angeles to Miami. I am writing this message at the end of my 3rd straight failed flight attempt with American. Hopefully American learn something from my poor experience and use that to create a better experience for the next guy. On Tuesday 4 October I knew the flight I was originally on for Thursday 6 October was going to get screwed up due to the impending hurricane so I tried to be proactive and call American. I was charged ~$720 to change the flight to Wednesday 5 October. My friend who was also on that same flight, waited until hours later to change his flight. Since a weather alert was issued, he was charged $0 to change his flight. Now you would think that American would be happy that I was proactive and allowed them to be organized, but when I called in and asked for a refund since I thought it was ridiculous that I was charged ~$720 for being proactive, my request naturally was rejected. On Monday 10 October I was booked on flight AA68 leaving at 10:30am. The flight was delayed because there was an oil leak. The original flight was postponed to Tuesday 11 October, however we offered a free transfer to a different flight taking off at 3 pm (4.5 hours later). As a reparation, we were offered food that had already been expired (see picture 1). Finally after boarding the flight, I was given a seat with a defective television screen so I had to stare at a screen with inverted colors while the rest of my flight was able to enjoy a movie. Fortunately, this gave me plenty of time to think about what an awful job American has done on my last 3 flights. American Airlines has just come off of a record year making $7.6 billion dollars. The last two times I've worked with American I gave them roughly $2,000 worth of business. Everything that could have gone wrong, went wrong. Every single flight was delayed, I was fed expired food, I was charged over $700 to change a flight before a natural disaster that you allowed other clients to change for free. The behavior of American has been completely unacceptable.