✅ Verified Review
| Denver to Buffalo. I'm not one who is usually compelled to write a review but the service I experienced this weekend flying on American Airlines was so horrible that I had to. It all began when I believed I left my debit card at the ticketing counter when I paid to check my bag. After exiting security and returning to the check in area, I approached an attendant and kindly asked him if anyone had turned in a debit card as I had lost mine, the guy doesn't even look up from what he is doing and rudely yells "did anyone turn in a debit card? No?" Then looks at me and says "retrace your steps, it's not my problem." Finally I get past security and to my gate, we board the plane and begin to take off. A passenger gets sick before we even take off so we return to the gate, completely understandable. After waiting for 30 minutes for them to clean up, we are informed that they need to "wax the plane down" which took another 45 minutes. It was at this point that the pilot stated that he informed all AA crew we were delayed so we could get to our connecting flights in Charlotte. 45 minutes into the "waxing" we were informed we were returning to the gate yet again due to possible damage to the tail. I needed to get to Buffalo that night due to an important engagement early the next day so I decided to exit the plane and attempt to get on another flight that night. The flight attendant rudely stated overhead that anyone exiting the plane would not be welcome back on if they took off soon. My last straw was booking another flight and due to AA already rebooking my Charlotte flight for the next evening, they were refusing to put me on a flight that left that night so I had to repurchase another ticket with the "possibility of a refund" which was eventually denied. Everyone from the checkin counter to the flight attendants and gate staff were awful. I don't even think they know what being polite or a smile is. On top of it, my bags were lost and I received them the day I returned back to Denver. I paid for extra seating and another ticket and they still will not refund me. Never flying this airline again. It blows my mind they can still operate.