✅ Trip Verified
| I flew American Airlines on business trips domestic and international numerous times but never with family on an intentional trip. Unfortunately I did travel this time and I swear not to do the same mistake again. I wanted to request a vegetarian meal for my family and I could not figure how to do it from the website that I visit almost every week. I end up calling customer service and they had to update the meal preference. However they miss updating one of the family members and guess what, 2 Asian vegetarian meals for 3 of us. I was traveling with an infant, so requested a bassinet almost 2 months in advance. Even called the customer service and I get a standard response that I need to request at the airport. I am a platinum pro traveler and I still could not block any bulkhead rows because I had a lap child in the reservation. I go to the airport 3.5 hours before the departure time and request bassinet. I was told that I need to contact the gate agent. I go ask the gate agent and she tells me that no bulk head seats are available as all of those seats were sold at a premium to other passengers. When I checked out those seats, there were no infants in them. This was a shocker. My next 2 legs were with Etihad and they had the bulk head rows assigned to us even before requesting them. The air hostesses were arrogant and would not like to entertain simple questions like “hey do have some fruits for the kids?” I specifically asked for the name to complain and she would not divulge her name. A simple yes or know would have sufficed but all I get is "Why are you bothering me" look. This kind of behavior deters families traveling with American and could cost in the long run. No point in whining about Middle East airlines capturing the international travel market. Not because of their price but because of their service. Companies that ignore customer service have perished. Better learn the lesson and improve. Business travelers travel alone (1 ticket) but families (3-4 tickets on average). Wake up before it is too late.