✅ Verified Review
| St. Louis to Chicago. I’m completely devastated. My husband and I have been married for three years, but we never had a honeymoon. So we saved up our money to decide where we would go within the next five years. He had to have major surgery, so we scheduled for this year. He’s never flown before and was excited and anxious. We made a reservation with Carnival Cruise to coincide with our anniversary but before his surgery, because life is short. Everything was fine as we filled up our Expedition for the two hour drive to Lambert Airport. We found parking and got on the park shuttle. I knew a little bit from prior experience, but my husband was worried and nervous. The first thing out of place I noticed was when we were at the gate waiting to board. The captain and crew got on about ten minutes before we were called to board. There was a request for anyone with a carryon with wheels to check them at the desk due to a full plane. As we boarded I noticed the captain laughing and holding a conversation with two flight attendants already aboard. Then the problems started. It took a while because the flight attendants were trying to find space overhead for everyone’s carry-ons (we didn’t have any.) The captain taxied off, then stopped. He told us we had to wait awhile for the plane to be de-iced. (That took 50 minutes.) He taxied again and went around three times. Finally, he told us that his compass wasn’t aligned and he needed to have maintenance take a look at it. But, there was no gate available, so we would have to wait until one opened for him to dock. (That took another 30 minutes.) During this wait, one of the female flight attendants told us to call or go online to rebook if we had connecting flights out of Chicago. I called immediately and was told by a representative she could not rebook us while we were still on the plane. I explained that we needed to catch our connecting flight from Chicago at 8:30am and if we missed it we would miss our cruise. Absolutely no sympathy given. Finally we docked. After 30 more minutes of uncertainty, the captain told us the plane is being put out of service. I called the cruise line for help to get to our port in Miami, while my husband called American Airlines to see what can be done. We got off the plane and was told little to no info. We asked where our luggage would be and told it would be held until we had another flight. The rep found us another flight, but it would make it there after the cruise had already departed. Mind you, one flight had already boarded and ready to leave at 7:19am. Too bad we were stuck on the tarmac. The cruise line couldn’t find a plane for us because all flights were booked and full. We made several phone calls trying to salvage our delayed honeymoon to no avail. Finally, we accepted defeat and requested a refund and looked for our luggage. This turned into another time consuming ordeal. We drove back home dejected. It was a very quiet two hour drive. We had a million questions and no answers. I called the cruise line as soon as we got home to see if we could book another one. I found one sailing 3/16/17 after working with a remarkable woman. Unfortunately, there were no flights available. I accepted defeat once again and was given options that made it worse. I couldn't add the rest of the letter I sent them both.