✅ Verified Review
| My family and I have flown to the Philippines for about 25 years now (My wife is a Filipina). This trip we arrived / departed terminal 1 (last time it was 3) so I got to see the 'renovations'. Next trip we'll likely go to Clark airport as it's closer to where we all need to be (northern Luzon). Arrival (trip on EVA Air). Overall the washrooms are much improved (need more of them) with slight decor improvements (lighting, AC and carpets). The worst part, the ramps to the parking area, are only slightly improved (bumps, traffic, crowds and steep declines - they need an elevator) . Overall, I've always found it efficient, friendly and it works relatively well now that there's less congestion thanks to terminal 3. Customs was also friendly and efficient. For long time customers no having to tip in the washroom or getting you baggage. Departure (trip on EVA Air). Noticeably improved. To beat Manila traffic we arrived about 7-hours early. Seating was really nice, great overhead sign, nice and clean washroom nearby, great lighting. Some (high priced) stores after security which I don't remember last time. We did some shopping and grabbed a coffee (which was expensive). They need some more moderate priced places for families. No more airport fees on the way out which was great. The only issue was 1-hour free WiFi limits (you can also use free Smart/Globe plans) - that needs to be addressed. Less searches then in days past - while seating is crowded at the gate it's not bad, though you need to use your passport to go to the washroom from the seating area. On the plus side not more security (metal detector, carry-on searches, shoes / belt-off) each time you do that, which is much better. 2 trips ago I flew NAIA Terminal 1 (2nd worst airport) to JFK Delta terminal 3 (worst) and JFK was far worse. With the renovations at terminal 1 I find it pretty good, though it's no 'first-class airport' like Narita or Haneda. For our family we found it friendly, fast and efficient despite it's age.