✅ Trip Verified
| I was unfortunate to transit through NAIA Terminal 2 on my way to and back home from Bangkok this month. I did this 10 years ago via terminal 1 with a 10 and 12 hour layover. I thought "This time should be better because we'll only be there for 4-5 hours and we don't have to go through customs / immigration, get our luggage and wait forever for the next flight." I couldn't have been more wrong. This was by far my worst airline / airport experience ever. Outbound to BKK from Guam, I had planned on exchanging about $40 US to PHP once my family arrived. However, even though the airport map shows several currency exchange / ATMs, there are none on the gate side of security. I would have had to clear customs / immigration in order to withdraw money from an ATM or use a currency exchange. I have never been in an international terminal without an ATM available. I would have been willing to spend a $10 fee to use it! There is no sit-down restaurant, not a single "healthy food option" available, the A/C is temporary plugged in units which is only functional in some areas. The seating is limited and uncomfortable, and the PAL staff kicked my family out of our seats when they established a "holding area" that required a document check for another flight. As for the "holding area," I understand the concept, but our carry ons were screened again, even though they were screened when we went through the transit area, and we were not allowed to have bottled water that we purchased in the terminal. The even more ridiculous thing is that this process wasn't used when we flew from MNL to BKK. Our passports and boarding passes were checked no less that 4 times throughout this entire process. What makes all of this even worse is that terminal 2 is supposed to be for Philippine Airlines only, their flagship airline, the "Heart of the Filipino" as they call themselves. This was a truly sad attempt to build a world class airline terminal. The inanity of this airport is on full display by the two tobacco stores in the terminal while the terminal has no smoking area. Rip out the tobacco stores and put in a decent restaurant! Lastly, free Wi-Fi is limited to 2 hours, this is the only airport that I've seen this limit. The only reason this review gets a 1/10 is because all of the staff we dealt with were friendly. Our experience in 2007 with Terminal 1 was even worse. Avoid any transit through this airport.