Manila Airport

Customer Reviews

No Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 227 reviews
3/10
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10/10

Manila Airport customer review

Review by (Australia) 25th July 2015

I arrived on a flight from Ho Chi Minh travelling alone with a little 3 year old who was sick and required carrying and a 5 year old. The customs staff were excellent, attentive and showed considerable courtesy, ushering us through and providing practical assistance. The kindness the ground staff showed was very much appreciated and made my transit with a sick baby possible.
Experience At AirportTransit
Date Visit25-07-2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
yes
1/10

Manila Airport customer review

Review by (Australia) 21st July 2015

Terminal 2 designed in the 1960's and renovated. Friendly staff, but I can't say one good thing about the facilities. Multiple unnecessary security checks, overlapping queues, insufficient waiting or seating space, poor food, minimal air con. Aircraft late departure due to hold-ups for poor passenger handling. A poor advertisement for tourism.
Experience At AirportDeparture Only
Date Visit21-07-2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Facilities 12345
Wifi Connectivity 12345
no
2/10

Manila Airport customer review

Review by (Japan) 3rd July 2015

Flew on a NRT-KUL-MNL-NRT route. I've been to this airport for plenty of times now and I was surprised to see few improvements in Terminal 1. But still, the airport staff are rude, the information desk officer was on his phone which was extremely unprofessional. There is Wi-Fi around the building but connection is only available in certain areas. I was on a Malaysia Airlines flight, plane being parked at gate 16, which has no Wi-Fi connection. There are smoking areas and cafeterias on the fourth floor but it was awful. Boarding gates are cramped, entering the terminal building requires an unnecessary x-ray check, immigration counters were few and slow, toilet cleaning staff will try to ask you for some money for using "their" facility, no inter-terminal connection (if you have an onward connecting flight to another terminal, for some nationalities you may need to secure a visa as you will use the public roads outside of the airport, and the traffic condition is horrible), the terminal is extremely small, and the check-in counter area is packed, with few seats on the waiting area. This is by far the worst airport I've been to, something that you won't expect from a Southeast Asian country, which has some of the best airports in the world.
Experience At AirportArrival and Departure
Date Visit03-05-2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Facilities 12345
Wifi Connectivity 12345
no
1/10

Manila Airport customer review

Review by (Canada) 17th June 2015

This is the worst airport in the world. Here are just a few reasons: 1) Very poor AC in all terminals, especially terminal 3 and 4. 2) No usable wifi in any terminals. 3) Very long queues to enter terminals, especially at terminal 3. 4) Non-existant inter-terminal transportation. There is not internal terminal connections system and the traffic on the roads is ridiculous. It can take over an hour to get from terminal 3 to terminal 1. 5) Terminal cleanliness is disgusting. Toilets beyond disgusting. 6) Terminal 4 is by the the worst terminal - how can you be allowed to put 600 people into a non-air conditioned room that holds about 200? This is how they great visitors to this country! Go to Singapore and see what a real airport looks like!
Experience At AirportArrival and Departure
Date Visit17-06-2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Facilities 12345
Wifi Connectivity 12345
no
3/10

Manila Airport customer review

Review by (Philippines) 31st May 2015

NAIA Terminal 2 used to be a good airport terminal that has regressed over the years. It still has the poorly maintained and cramped toilets. There are still inadequate food choices; at least 3 food stalls at the international departure section are selling the same items. Metal seats are very uncomfortable waiting passengers. Wifi is available but does not work. Worse arriving passengers have to wait for hours just to get a cab. Arrival area are full of barkers asking passengers to ride taxis that cost 4 times more expensive than regular cab fare.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
8/10

Manila Airport customer review

Review by (Belgium) 18th May 2015

After experiencing in 2014 the world largest sauna I was a bit apprehensive to return to this airport. What a change with terminal 1. Had a very smooth arrival with friendly smiling immigration officer arrived by 4pm with Qatar Airways by 4.30pm I was already in a cab with luggage. The departure area in T1 still had too few lines but its far more structured then before. Working air-conditioning. Just one small detail the smoking area on the 4th floor is awful.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
5/10

Manila Airport customer review

Review by (United Kingdom) 13th May 2015

Terminal 2. On arrival (late afternoon) I was out of the terminal within 45 mins of landing with the majority of that time spent in baggage claim. The Taxi wait for metered cabs was dreadful with plenty of touts eager to charge over the odds. Departures was quick and efficient mid afternoon as was Security and Immigration (no queues at all) and I was in the Departures area within 5-10mins of entering the terminal. Not many major airports can manage that. Airport Charge (PHP 550) is now included in the ticket price. With Philippine Airlines working very hard to improve their on-time reliability and price competitiveness (Cebu Pacific were putting them out of business) they are now a good choice for regional destinations and T2 is working hard to meet that challenge.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
7/10

Manila Airport customer review

Review by (Philippines) 11th May 2015

Terminal 3 only. This terminal at least is on a par with most decent airports around the world and now that several airlines use it it should improve the country's airports reputation. There is still the nonsense of X-Ray checks before you enter the building but there is adequate seating and once you get into departures the facilities restaurants and shopping are good and plentiful.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
8/10

Manila Airport customer review

Review by (Philippines) 5th May 2015

Just experienced a much improved T1. I must mention that terminal assignment used to influence my choice of airline and T1 was at the bottom rung. Not anymore. The check in area is much improved and the air-conditioning now works fine. There is still quite a queue at check in but I suppose that is because space cannot keep up with volume - thank the maker for online check in. Immigration and security went by pretty quickly and since the terminal fee is already incorporated in the ticket that was one less queue to deal with. Some renovations airside but nothing obstructive. Waiting gates still crowded but there is only so much one can work with in limited space. Passable and better but still needs improvement. Getting there.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
5/10

Manila Airport customer review

Review by (Philippines) 14th April 2015

NAIA Terminal 1 renovation still ongoing however there are a lot of significant nice changes especially in the check-in area more modern flight information display check in counters are now refreshed more space and seats. Queue for immigration is shorter compare from previous months. Air temperature is cooler up to the duty free area only but very hot in the gate areas. Walls ceilings toilets carpets and food choices are renovated. Terminal renovation is set to be finished by May 2015. Queue for airline check-in is very chaotic due to space.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no