Cathay Pacific Airways

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 92 reviews
6/10
5 star Skytrax Rating
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4/10

"lounge was a real disappointment"

(United Kingdom)

Verified Review | This London Heathrow Cathay Pacific lounge was a real disappointment. There was no service. The snacks were a few odds and ends in the fridge, with the highlight being British Rail style tasteless white rolls. The help-yourself bar had a notice saying that full bar service was available in the business class lounge, which was odd. The supermarket-style Champagne (Moet) had been left out overnight and was flat. Yes, there was a room out back with unremarkable hot food, but I prefer a seat with a view. The showers and loos were down the corridor, next to the business lounge, which looked better than First. This Cathay lounge is miles behind the American first-class lounge, and worse than even BA, which is an achievement these days.
Lounge NameFirst Class
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
10/10

"restaurant style dinner service"

(United Kingdom)

Verified Review | Travelling on Qantas to Sydney through London Heathrow T3 and the long-awaited Qantas First lounge is still not open. Being a BA Gold, I normally dutifully troop into the BA lounge, but on the advice of recent fellow passenger, I tried the Cathay lounge instead and now regret ever having used the BA one! From the super-friendly greeting, excellent beverage choices and proper restaurant style dinner service, this lounge knocks many other lounges into touch. I used to resent booking flights from T3, but I'm already looking forward to the next one!
Lounge NameFirst
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"lounge is below any lounge standard"

(Hong Kong)

Verified Review | This lounge does not do Cathay justice as the lounge is below any lounge standard. Food and beverage and coffee all makes you feel like you being at a cheap 1 star hotel breakfast buffet. Would rather have a smaller selection of quality items such as a nice cup of coffee or a quality glass of wine.
Lounge NameRose Lounge
AirportHo Chi Minh City Airport
Type Of LoungeFrequent Flyer
Date VisitOctober 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"appealing but not comfortable"

(Hong Kong)

Verified Review | Beautiful design - very appealing but not comfortable - seats are so low almost seat on the floor. Food is served in restaurant and very limited option in the main lounge. Can go to business class lounge attached where you can find the usual noodle bar with the same poor noodles as all Cathay lounges. After 15 min in the most uncomfortable seat ever, I exited the lounge and went to a nearby coffee shop - so much for global Cathay experience
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitSeptember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
yes
7/10

"aircon not turned on until 10am"

(Philippines)

Verified Review | While the nicest lounge in all of Manila (including SQ's new SilverKris next door), the limitations of being in a poorly managed airport is taking its toll. There is an ambiance of calm with partitioned areas for eating, drinking and resting, but the fact that the air conditioner not turned on until 10am is appalling, especially in Manila heat. The ventilation and circulation was provided by strategically placed fans, but that did not do much to help lower ambient temperature. The noodle bar had an excellent selection and the bar had an extensive selection of drinks. Early on, there seemed to be ample seating, but since there was a delay, the place became crowded as passengers for the next flight were also filing in. Washrooms were clean, but ill maintained. No showers. Wifi was present, but not reliable nor fast. The free airport wifi was a lot faster.
AirportManila Airport
Type Of LoungeBusiness Class
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"worth the extra walk "

(Philippines)

Verified Review | The largest and newest lounge in HKG is also the farthest. In fact, it was a 1.5 km walk from the lounge to my gate (19), but the distance was well worth it. With a restaurant, coffee cart, noodle bar, showers, relaxation, lounge and work areas arranged in a very logical way with quiet and busy portions near each other but don't necessarily interact. The downside is that the showers are rather small in size when compared to the Bridge lounge. The food more than makes up for this oversight as the selection is wide, tasty and fresh. An isolated relaxation area allows for snoozes and naps between flights and the Bureau provides an ambiance conducive to productivity. Very nice and worth the extra walk if time permits.
Lounge NameThe Pier
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"this incredible lounge"

(United Kingdom)

Verified Review | Cathay Pacific's in Hong Kong are incredible and T3 Heathrow is no exception. Designed in very similar style to The Pier lounge in Hong Kong, the LHR lounge is a smaller, more compact version. The signature Noodle Bar is available, producing fresh Dim Sum, noodles, pork buns and dumplings to name a few. Showers are great, very clean and modern. There is a selection of other foods if you dont fancy dim sum. I intially get the airport long before my flight just to make full use of this incredible lounge.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJune 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"the most impressive lounge"

(United Kingdom)

Verified Review | Walked from the Wing lounge to the Pier - it took 30 minutes! Keep an eye on your departure gate and place yourself in a lounge close to it, or you might end up with a very long walk to the gate. Make sure though that you allow time to spend here. This is the most impressive lounge I have visited. The entrance is down escalator and the main entry has the feel of a 5 star hotel. A friendly, efficient check in then to the main area. The first room has a serviced food area, with an exceptional selection of hot and cold food. The next room with the main bar area. The staffed bar has good selection of very good booze, including Champagne. The staff was happy to make cocktails (if they have everything required). Continue down and you will find the noodle bar, where there is a selection of pre prepared noodle or you can have something made fresh. There is a tea room, with staff serving and advising on a large variety of teas. Beautiful space, impeccably clean and tidy. Lovely bathrooms too. We left briefly to smoke (there is a smoking room just a couple of minutes' walk away) then straight back for more. If you want to re-enter the lounge, you should get a re-entry stamp on you boarding pass on the way out. The WiFi was very good, with easy access and good speeds.
Lounge NameThe Pier
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"Looked newly refurbished"

(United Kingdom)

Verified Review | In transit from London to Auckland and wanted a shower. BA silver Executive Club so able to go to a lounge. The Wing was closest to the transit security so went there. Warm welcome at the entrance by smiling, efficient staff. Headed straight to the showers. There are more here than any other of the Cathay lounges in terminal 1. Very impressed. Looked newly refurbished, all tiled. Best shower head I have ever been under, with good water pressure and lots of hot water. High quality towels and face cloths. A drawer has useful items, such as toothbrush/toothpaste sets, although no shaving equipment. Not sure if this is available on request. Also a toilet in the room. Mild complaints only: it was a little dark, so will need to take care if trying to do anything in the mirror. Also a bit warm. Next went upstairs to the lounge proper. This is not a huge lounge and not busy late afternoon. Looking perhaps a little tired but plenty of snack foods, drinks etc, with a great selection of soft drinks, reasonable wine and spirits. This lounge has a serviced bar, behind which are huge windows overlooking the apron. It features Cathay's signature round seats that are semi enclosed - very cool. WiFi a bit hit and miss and not very fast. Didn't stay long, as I wanted to try the new Pier lounge.
Lounge NameThe Wing
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"a great way to relax"

(China)

Verified Review | Cathay Pacific has one of the best Lounges in Hong Kong airport. The lounges are in I think 5 locations catering to different gate locations. Food is among the best, and there is ample shower facilities. Spacious too - a great way to relax with a drink before a flight.
Lounge NameThe Wing
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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