✅ Verified Review
| Bangkok to London. This was the poorest flight from Thai Airways I have experienced. It was in marked contrast to the dozens I have taken over the past 30 years. The flight was 7 hours late and we were put up in the BKK Transit Hotel, this was fine although the hotel is pretty humble. The lounge prior to boarding in the A concourse was looking scuffed and it was crowded, food was not great but coffee and fruit were fine. Delays at the gate as well but so far was still in reasonable spirits. The A380 seats aren't the best but at east all offer aisle access. In the air the meals were reversed with breakfast first given the delay this was now a day flight instead of a night one. Crew were unresponsive and glum looking. Breakfast was very overcooked, had to ask for everything including missing cutlery. Two cracked and chipped glasses offered, one badly cracked showed lack of care and any inspection. They were genuinely apologetic when this was pointed out but this was a rare show of passenger focus. Did not see crew at all during the majority of the flight for any period of time between meals, water was replenished once. Dinner was not heated at all and asked for it to be reheated as it was inedible. No pre-dinner drinks, offered one drink with dinner, never saw any offer of any top ups in cabin to any other passengers. Not offered water with dinner. Drinks were replenished on request. In general I felt that you had to ask for everything, there was no anticipation of passenger need. We wanted the flight to be over as quickly as possible, an unusual response to business class. I wondered if the feeling of grief over the recent loss of their King may have had an impact. Would still recommend Thai and hope that our next flights are better with them.