✅ Verified Review
| We were excited to know that we would be flying on Thai Airways A380 from London to Bangkok in July 2016. Boarding was organised very well at LHR and once onboard, staff were friendly, attentive and nothing was too much trouble. The aircraft was clean and presentable. Service was great, food was enjoyable and drinks were offered regularly. After an enjoyable 12 hour flight, we stopped in Bangkok where we waited for our connecting flight to Phuket. We boarded an old B777, the aircraft was dirty and needed a good deep clean. The flight was only 1 hour, and the crew did a good job serving everyone a snack and a few drinks before clearing away rubbish within the one hour flight. So far, a good experience with Thai Airways. On our return flight to LHR, we boarded a cleaner A330 aircraft to Bangkok. The crew on this part of our journey back home weren't so friendly, having been cabin crew myself for many years I believe it's important to be friendly and approachable when working in a customer service role. Boarding the A380 at Bangkok for our return flight to LHR was a pleasant experience, we were upgraded to emergency exit seats at check in due to my partner being 6ft 6 which was very nice of the agent. I was flabbergasted to find that the crew moved a family of six which included three young children under 5 into the emergency exit seats next to us, who were nothing but disturbing for at least 6 hours of the flight home. The adults could not control their young children! This family even had the cheek to moan about the cabin crew, who may have been slightly miserable but were still working hard to serve everyone as quick as possible. Many people were disturbed by this family, and I was disappointed as they could have moved this family elsewhere into other empty seats towards the rear, other airlines do not allow under 16s into exit seats due to emergency reasons so I was extremely surprised to learn Thai Airways have different rules. Other than the disturbances, I would entirely recommend Thai Airways especially if you will be flying on their amazing A380!