✅ Trip Verified
| New is not necessarily always better. SYD-MXP BOEING 747-4 / A350–900. Flight on B747 seated in bulkhead seats to BKK although nothing special – was a pleasant flight. Good legroom, edible food and attentive cabin crew. I remember that boarding in Sydney was a little ‘chaotic’. Flight TG 940 was on a A350-900 from BKK to MXP and was something I was looking forward to flying on for the 1st time. Can’t understand all the hype about this aircraft. I thought it was noisy (even compared to a aging 747), the seats in row 61 were decidedly uncomfortable offering very little under thigh support, I could feel the seat frame through the hard cushion, entertainment system not user friendly and problematic. Frankly, we were glad to get out of the seats in Milan. Thai meals tried to appease the Italians on board and were a dismal failure - not Thai food nor anything else. My Thai wife was in tears in not being able to eat the food on offer on her national airline. I was hungry during the night and went to the galley to ask for a snack - no snacks or fruit. Cabin crew less than impressive – I noted that before take-off - when instructed to arm doors and ‘cross check’ – that 2 of the crew I could see did not cross check. Cabin crew made themself scarce during the night – not coming around to give out water or juice. They never asked passengers anywhere that I could see - to put their seat back upright during meal times - necessitating us requesting those in front to do so . Seat belt sign on during turbulence but people still wandered off to the toilet without crew intervention. The 2nd sector of this trip was memorable for all the wrong reasons as it was and not what we were expecting from Thai. At least we departed and arrived safely on-time.