Thai Airways

✅ Trip Verified | Check in was slow due to some disorganised passengers ahead of us and one person who kept pushing in the line. The Indian check in agent did her job, but there was no warmth or friendliness from her. Then one of our bags was put behind the check in desk while the others went down the belt. I had to insist firmly that the bag be put on the belt and I then watched it move on as far as I could. Unfortunately boarding is run by Air India staff and I am so glad that I cancelled our original flight with them. Boarding was a shambles and once we got down to another jetbridge, Air India staff were waiting insisting on searching people's hand baggage. I was asked stupid questions like if i had any scissors, lighters etc - my reply was no, but these would have been picked up by security screening if they were in our bags. Finally we got to the aircraft and had the Thai crew in sight, what a relief to see some friendly faces. Once in our seats I made myself as comfortable as possible as I was not feeling well. Unfortunately the aircraft was stuck on the taxiway for about 20 minutes waiting to take off most likely due to the incompetence of Indian Air Traffic Controllers, but the crew did their best to keep us informed. I tried to sleep and did not eat any food offered to me, but my family said that it was inedible and they weren't sure what it was - certainly not food that would have come from Thailand. The seat was very uncomfortable - hard seat bottom and it did not recline, I had a sore back when we arrived in Bangkok 3 hours later. I was disappointed that the crew closed off the window shades so you couldn't look out the windows. There was a limited variety of inflight entertainment available, but adequate for a 3 hour flight - not enough for a long haul flight. On arrival, we got off the aircraft pretty quickly and as usual ... all of our bags were waiting for us by the time we arrived at the baggage belt. Back to the start - as I mentioned earlier, I insisted on staff putting my bag on the belt, not leaving it behind the counter. I assume that If I had just walked off, then that bag probably would not have made it past the counter - and a little surprise for anyone who would have opened it - my son had vomited over his clothes on the way to the airport and we put them in that bag before we went to the check in counter. Basically - make sure that all tags and bar code labels are removed from your bags before checking them in and make sure that you actually see your bags on the belt and moving down the belt before you leave the check in counter. This will reduce the risk of you losing your bags. We have gotten 3/4 of our way around the world so far and have not yet had any luggage go missing.

✅ Trip Verified |  Business class seat/comfort is on par with BA/Lufthansa etc. Not as good as Qatar/Emirates etc, but better than most. Service was excellent. Food was delicious, well presented. Good wines etc. Entertainment had a good choice. Flights roughly on time despite huge snowstorm in Stockholm. Good transfer service in BKK so kept connection. Very modern A350 plane. Overall, I would recommend them and would happily fly Thai again.

✅ Trip Verified | Flew with them 4 times over Xmas/New Year. 3 of the flights were delayed by 1+hrs. Due to the above I missed a connecting flight once, staff on the plane just laughed it off. Wouldn't be picking them again unless I had to.

Not Verified |   I am happy to say that after all the financial trouble Thai Airways went through they are back on track, nearly reaching their brilliant old level. Very good hard product, perfect in time, efficient check-in, lovely, friendly, caring crew, even their entertainment system has changed from below to good average and food was really satisfying. Even my flight from MUC to BKK one month before and my flights to and from CNX were convincing and the prices were not cheap, but very fair. I definitely recommend them again. Well done!

✅ Trip Verified | The cabin is clean. Flight attendants are friendly and helpful. Seats are comfortable and can be reclined easily. The food is delicious and fresh. Flights departed on time.

✅ Trip Verified | This flight used to be operated by Thai Smile Airways, which is currently being shut down. Thai Airways International (THAI) operated today's flight. The biggest change in the operation concerns the business-class food. Thai Smile used to give us a choice of 2 tasty Thai meals (often one with rice and one with noodles). On today's flight, THAI offered no choice. The meal was mediocre Western food: macaroni & chicken in a bland tomato sauce. The dessert was a nondescript cake with a few flakes of coconut on top, versus Thai Smile's usual offering of something that included a lot of fruit. Please bring back Thai food! Both Thais and foreigners like it!

✅ Trip Verified | Flew Thai with my wife. Outward trip has a broken table and return trip ripped my jeans on sharp bit of metal not screwed in properly. Cabin crew wrote a report and took photos, was told to submit a claim to Thai Airways. Despite weeks of producing all documents and photos over emails has a reply saying nothing wrong with seat. Total rubbish and cabin crew report should have reflected this. Basically they are lying, they are now an airline without any credibility. Service is random and all round gone downhill. Have used them and EVA many times along with BA on this leg and sadly as BA have pulled out Thai service is now at rock bottom, no better than a budget airline trading on past glory!

✅ Trip Verified | This is a route which in Economy usually runs about $120 or so. I paid $485 for Business thinking it might be worth a more comfortable ride, even if it’s only an hour. Mistake. The economy and Business seats are exactly the same. Exactly. No privacy. No seat comfort. Nothing. It’s a total rip off. You are crammed together with people with smelly naked feet and your legs rammed against the seat in front listening to people broadcasting soap operas from their phone. What a joke. I’d ask for a refund but Thai Air probably couldn’t even manage that. My advice: just fly economy and save yourself $300. Obviously, I should have known.

✅ Trip Verified | Over the years the Airline & its quality has undergone many changes, but service has been always good. Recently my family & me flew to Bangkok & back by TG-404 & returned by TG-409 flights (after nearly 7 years). The flight TG404 was full from Singapore & arrived 20 minutes late from Thailand & left 20 minutes late but arrived 10 minutes late only at Suvarnabhumi Airport. Service was a bit slow at start but Cabin crew was able to serve all passengers & clear the cabin in the short time of the flight. Unlike in the past, there was no drinks offered first but instead the Meal was served followed by drinks! Seems most airlines are doing this these days. We are Vegetarians & had ordered AVML meals on both flights. The meals were loaded in Bangkok itself & was in general satisfactory. However both meals to & from Bangkok were identical, AVML meals are normally served with Plain Yoghurt, but this was lacking. The toilets were clean & adequate. The aircraft seemed a shade Old but was clean & well maintained. Overall journey by Thai Airways was satisfactory.

Not Verified | Delayed both ways by almost an hour. Flight itself good, nice crew, good food and drink offerings. I tried to change the return to an earlier flight but I found the thai website really hard to use. Loads of seats unavailable on way out only to find a half empty flight. Needed to return earlier but impossible to do on the website which seems very old fashioned and unresponsive.