Swiss Intl Air Lines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 1167 reviews
6/10
4 star Skytrax Rating
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2/10

"the staff were not great"

Review by (Australia)

Star Alliance airlines use the Aspire Lounge at Manchester Airport, and we were travelling with Swiss Intl Air Lines. I have to say this lounge is not great and this our second visit mirrored our first visit a year ago. It was dirty, with used glassware and crockery everywhere and the lounge was not busy. There was a poor selection of food and beverages and the staff were not great. As we tried to check in the lady on reception was being pestered by a member of the kitchen staff to talk to his friend - as part of his phone conversation with that friend - while he stood behind the desk using the receptionists desk phone. It was not good practice. We actually left after 15 minutes and went to one of the public bars downstairs, it was a better experience.
Lounge NameAspire
AirportManchester Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"a bad lounge, not recommended"

Review by (Germany)

I visit this Senator Lounge at Zurich nearly twice a month. Very busy and in the rush hours (especially between 4 and 6 pm). It is impossible to find a seat when you are enter the lounge. So you must wait. Lounge is not the cleanest but its ok. Food is bad, only hot food in the afternoon and evening, unacceptable for such an international airport like ZRH. As well the offer is nearly the same as on the reopening from the lounge. Quality is ok but nothing special. No typical Swiss food, only pasta and rice. Cant understand why LX offers such bad lounges. Staff rude and only speak english (no german!) sometimes. Showers are ok but as well nothing special. Selection of drinks is ok. Wifi fast but only works for 60 Minutes then you must get a new code by the staff. Selection of newspapers good but downgraded every month - why Swiss? All in all a bad lounge, not recommended.
AirportZurich Airport
Type Of LoungeFrequent Flyer
Date VisitMay 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"lounge itself is a decent size"

Review by (Australia)

The La Vallette Club seems to be the only airline lounge at Malta airport and it covers all types of traffic. From paid memberships, through business class pax for various airlines and also I believe for Star Alliance Gold and I guess One World Gold pax too. Though there was some confusion over guest access for a member which is plus one for *G everywhere, at least that I'm aware of. They were happy to let the card holder in but had to consult the rule book for a companion. This took a while but all was OK in the end. Perhaps it was because Swiss was new to this airport, but then they have had other Star Alliance carriers for a time now. The lounge itself is a decent size but it's on the basis side when it comes to food and beverages. The white wine was especially poor. But lots of nice leather lounges to sit on, free and fast Wi-Fi, active TV news monitors, windows albeit to the landside of the terminal and a business centre with desktop computers and a printer. The lounge has dedicated bathrooms and a shower. The lounge guys were very pleasant and it was an easy place to wait it for a few hours during our flight delay.
Lounge NameLa Vallette Club
AirportMalta Airport
Type Of LoungeFrequent Flyer
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

- Boston Logan Airport

Review by (Belgium)

Apparently Swiss shares the Lufthansa lounge at Boston MA Logan International Airport. At least this was the case on May 21st 2015. I arrived at 5pm to wait four hours for a connecting flight to Europe. There appeared to be a decent assortment of alcoholic beverages a starchy soup hours d'oeuves of "finger foods some cut up cheeses. I was glad I was not too hungry! Furniture consisted of small tables and chairs and nonreclining plastic-covered "armchairs." It was the least comfortable Business Class lounge I've ever visited. There's nowhere in this small two-room place to put your head back and relax.
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"one of the worst lounges ever visited"

Review by (Switzerland)

First impression: Two very unfriendly ladies at the reception. They refused to let me in as I had no invitation. I told them they I had checked in online but still: No. They sent me a transfer counter where they would issue me an invitation. But they said: No you can access lounge without invitation. So back to the lounge and finally without excuse they let me in. The lounge itself is dark no windows artificial lights dirty. The food supply is - how shall I call it - rather limited und looks disgusting. I only took a coke as it was in a sealed bottle. WLAN was okay. Very loud music was played. Restrooms outside the lounge. I left the that place rather quickly and spent the waiting time in the terminal. It must be one of the worst lounges I ever visited. Don't bother going there - shame on Swiss to offer such a hole to its passengers.
AirportIstanbul Ataturk Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"food selection terrible, angry staff"

Review by (Switzerland)

Long queues to enter lack of seating, food selection terrible, angry personnel - unfortunately it's been like this for several years and reflects Swiss Airlines approach to customer service.
Lounge NamePanorama
AirportZurich Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"impossible to find seats"

Review by (Switzerland)

Always much too crowded impossible to find seats. Selection of foods poor; low quality and hardly any choice. Selection of drinks okay but minimalist. Staff unfriendly. View is nice.
Lounge NamePanorama
AirportZurich Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"they had a problem with supplies"

Review by (Greece)

Visited this lounge on Jan 4th at midday - the only food available were several dried up croissants as apparently being Christmas they had a problem with supplies! Unacceptable.
Lounge NameAspire
AirportManchester Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Food offer not good"

Review by (Norway)

Food offer not good - how about a simple healthy build-your-own salad. It wouldn't cost more than the food offered. Or offer food brought from one of the restaurants downstairs. In order to get decent food I now need to stop working and get to the airport restaurants outside the lounge area and then check in again. Apart from that this is a good calm and clean lounge.
AirportZurich Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"staff hardly greet you"

Review by (Switzerland)

Very unfriendly staff they hardly greet you and do not want to help you even if you have a medical problem. When asked they told me to go to the Swiss counter they would not help as it is not their job - being a Gold Star Alliance member for many years I must say this is unacceptable. I would expect some more support. The food is bad no choice and the few things they have are without any taste. The lounge is always too crowded so it is hard to find a seat and there is a lot of used glasses and dishes around the staff is not fast enough to clean and maintain the lounge in a good way.
Lounge NameSenator
AirportZurich Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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