Lufthansa

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 172 reviews
5/10
5 star Skytrax Rating
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1/10

"the lounge was a joke"

(United Kingdom)

The lounge was a joke! We flew a Star Alliance airline and was told that we could use Lufthansa business lounge. We had to walk very far from our gate go through a security check point to get to the lounge. Then later after we exited from the lounge we had to go through another security check point at our gate. That added up to a lot of time. We hope for a decent cup of coffee but it was terrible coming out of a coffee machine. A few cups of yogurt on a tray open to all sneezing customers. Sandwiches were made with old bread as hard as rock! No free internet connection! We will not go to this lounge again and will complain to our airline.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very run down and second rate"

(United Kingdom)

The standard and variety of food and beverages available in this Gold Card-only lounge continue to deteriorate. The furniture isn't particularly comfortable working space is cramped and the whole ambience of the place is very run down and second rate. Presumably it's because Lufthansa spend all their resources pandering to the first class lounge users and do not see their Gold Card holders as meriting much in the way of service. It used to be a lot better; why have they allowed their standards to slip so low?
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very overcrowded"

(United Kingdom)

The lounge is small and due to Lufthansa expansion in Milan it turns very overcrowded. About 5pm no place to seat at all. Only 2 PC's available in the whole lounge. Some cold snacks (good Italian cheese some sandwiches fruit salad) standard selection of drinks. No toilets inside.
AirportMilan Malpensa Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food selection was very good"

(United Kingdom)

The intercom button is still a challenge to find at the ground level entrance. Food selection was very good; the alcohol choices were more than extensive. Staff with a few exceptions was very helpful. The cigar lounge (smoking area) for some unknown reason is much larger than the computer area. There were often people waiting to use the handful of computers but no one waiting to use the smoking lounge; at times the WiFi wasn't working adding to the computer delays. Because of the personal/financial security issues with wireless connections I would have expected the first class terminal to use wired connections in the computer cubicles with WiFi (with WPA2 for wireless security) in the rest of the building. Separate cubicles for people with their own laptops are needed so they do not tie up the very limited number of computer/desk cubicles. The fact that the computer cubicles are several steps higher than the main floor level is a design flaw being a hassle for passengers with mobility issues heavy luggage etc. Transport to the plane is a great feature in such a large airport although their policy of waiting until the last minute for this service depends on no slip ups and carries "just in time" behavior to far. My driver was about to get my luggage from the trunk of his car when I questioned the model of Airbus we had just parked under ( he had taken me to the wrong gate). If major European airports would use the same gate numbers inside the terminals as outside the terminals it would remove this needless complexity. As I wanted to avoid I had to rush to get settled at my seat before the plane started moving away from the gate.
AirportFrankfurt Main Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"looks like a canteen"

(United Kingdom)

This lounge is new in terminal 1C and looks like a canteen. No style at all. Drink choice average food almost non existing. Only nice touch is that it has a direct boarding gate for business passengers. Lounge staff just sit at the door checking if you are qualified to enter. No free wi-fi and this is what I don't understand. It is 2010 now and internet is a part of our and still you have to pay 8 euros for an hour. Lufthansa should be really reconsider the passengers need. The lounge is just gate with some bigger chairs a table with drinks and so called food.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"many people standing and not having a seat"

(United Kingdom)

The lounge was totally crowded with many people standing and not having a seat. Passengers with luggage were bumping into seated travellers while trying to find a space to sit down. Small tables and uncomfy seats. Mediocre food just some awesome sandwiches. As the Star Alliance grows someone would expect an adjusted lounge to cater for the increased number of business and first class traveller. Staff tried hard to clean tables but had a hard time to get glasses and plates back to the kitchen.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"What a disappointment"

(United Kingdom)

What a disappointment. This is a small dreary and window-less lounge packed full with passengers awaiting the Frankfurt and Munich departures (leave within minutes of each other). We couldn't find a seat despite arriving in the lounge almost two hours before departure. There are no showers which could have been a nice touch considering the flights to Germany leave at around 3am - an awkward time meaning that most passengers would have long ago checked out of their hotels and be in need of a freshening up particularly after a day of touring hot and humid Mumbai. At least wifi is free (unlike Lufthansa lounges in Frankfurt!).
AirportMumbai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food was simply awful"

(United Kingdom)

Thai is the lounge used for passengers flying on star alliance carriers. Drink selection good but food was simply awful. The noodles were gobbled up so quickly that the staff couldnt keep the dish full! Internet ok and the lounge chairs have been replaced and at least look the part even if some are not particularly comfortable. Not up to the standard I have come to expect from TG lounges.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"borderline rude staff"

(United Kingdom)

Borderline rude staff with more than a slightly condescending attitude and manner. A definite feeling of everything was too much trouble. However once in the lounge the – mostly Asian – staff were relatively friendly and efficient but still lacking. The atmosphere in this very spacious lounge is pleasant and relaxing and knocks spots off any lounge in FRA with the exception of the F Class Terminal. I arrived at 4:40 pm. and only awful-smelling soup and the remains of crisps nuts and the like could be found. At 5 pm. hot snacks were brought out and were surprisingly tasty. Drinks selection is moderately good. Armchairs with low tables and Café-style tables and chairs are available and are kept quite clean. Toilet area clean. Internet access and WLAN. Overall a pleasant experience and a much much better transfer airport and lounge than FRA.
AirportMunich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"worst business class lounge"

(United Kingdom)

Worst business class lounge I have ever experienced. Uncomfortable chairs dirty carpet and horrible food service. The front desk receptionists were rude and there is no wireless internet.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no