Lufthansa

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 199 reviews
5/10
4 star Skytrax Rating
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4/10

"the lounges have improved"

(Canada)

Compared to some time ago the lounges have improved. Instead of haribo sweets and beer they now offer simple sandwiches hot food desserts variety of cold dishes as well as a good choice in alcoholic and non-alcoholic beverages. Staff friendly and good storage space. I think the main problems however are that a lot of people can make use of the lounges and they are overcrowded. Also a limited budget for the food and beverage service is evident. The lounge offered seating free wifi a drink and a nibble and storage for luggage.
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Mediocrity is the word that comes to mind"

(United States)

Mediocrity is the word that comes to mind. In terms of food the quality is subpar - it is horrible if you are a vegetarian. Quality of drinks is also below average. The seats are not comfortable and there is an air of tightness and inability to move around effortlessly. To me two positives stood out - the shower was wonderful (some toiletries provided) and the storage area to lock your handbags so you don't have to take them around. This is not a nice lounge.
Lounge NameNon-Schengen Lounge
AirportMunich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
na

"terribly overcrowded"

(Canada)

Stopped by the gate A26 Senator Lounge at around 8am on a layover to Graz Austria. Terribly overcrowded. I took one walk around found no seats available took note of the 20 people standing around waiting for a seat and immediately left. I'm sure the food and beverages were fine but if I can't sit down what's the point. So the only thing I can rate this lounge on is comfort which gets a very poor score.
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering N/A
no
4/10

"I was pleasantly surprised"

(Canada)

Visited this Senator lounge located at Gate B43 arriving at around noon. After visiting the Senator lounge at Gate A26 a week previously I was expecting the worst (cramped no seats available should be used as a broom closet etc). When I entered the lounge I was pleasantly surprised. This lounge is huge and was filled only to about 20% capacity. Very spacious and clean you aren't cramped. Although the lounge did fill up while I was there seats were available. The breakfast food was fine and plentiful and beverage selection is what you'd expect in a lounge. The staff were pleasant; they greeted as you arrived and farewell as you left. There was a bartender on hand to mix drinks. I had excellent WiFi connectivity. I just wished that there was a fine lounge like this at the "A" departure gates so that I can relax at my layover when I'm entering Europe instead of just when I'm leaving it.
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"well designed modern and well catered"

(United States)

Beautiful Lounge well designed modern and well catered by polite and efficient staff. Food quality was excellent. Probably one of the best lounges I've been in for ages.
Lounge NameSenator Lounge
AirportNew York JFK Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"has absolutely no imagination style or flare"

(United States)

This is the main hub of Lufthansa surely the most frequently used Senator Lounge in their entire network and yet it's tiny totally cramped and has absolutely no imagination style or flare in their decor at all. It looks like a cafeteria in an office building in 1990s Germany. When i arrived there were no seats at all available and I was forced to stand around waiting for 5 mins before I could even sit down. And the food was just very German (Bavarian) meat dishes with a cold creamy potato salad being the only vegetarian option in the whole place. Only 1 tv screen in one corner with no sound and I cant believe in another corner is a LCD display only showing tv advertising!! Having just come from the fantastic modern beautifully designed Senator lounge at JFK this feels like an economy lounge for Easyjet.
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff begrudgingly opened the lounge"

(Canada)

Our flight from JFK landed half an hour early and there were many of us waiting outside for a considerable amount of time before the staff begrudgingly opened the lounge. One wonders if they knew we were coming! Showers are gorgeous food is acceptable but lounge staff attitude appalling. Such a contrast to other airline arrival lounges where they cannot do enough to help.
Lounge NameArrivals Lounge
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"sadly decreasing levels of etiquette"

(Belgium)

I have been so appalled by the dismal Lufthansa Business Class Lounge at the A-Gates in Frankfurt that I felt the need to write a review. First and foremost the room was so hopelessly overcrowded there was barely a single free seat! Food offering is not just bad it is simply non-existent (if you like me don't consider peanuts a muffin and a slice of bread as a food offering). The overcrowding coupled with the sadly decreasing levels of etiquette and many people talking loudly on cell phones leads to simply unbearable noise levels. Slow wireless internet is available and is free but I can't imagine that anyone could get any serious work done in this type of environment. Highly unpleasant a disgrace.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"there is nothing much to offer"

(India)

Been to 2 different business class lounges Mumbai and Munich. To be honest there is nothing much to offer. The lounges are overcrowded and the food is nothing great. To add internet access at Munich is not free! Also no reclining seats so no comfort to the back or neck at transit airports like Munich.
AirportMunich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Incredible service"

(Switzerland)

Incredible service very attentive friendly and professional! Overall a most pleasant experience and a huge difference to most other airport lounges.
AirportFrankfurt Main Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no