Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2427 reviews
5/10
4 star Skytrax Rating
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1/10

"return flight ticket was cancelled"

(Cyprus)

Not Verified | I travelled with flight LH1769 from Larnaca to Munich on the 5th of February for a work training. The training was going to take place in Nurenburg. I was accompanied by my girlfriend in this flight. My flight ticket and bus was booked by the company sending me for the training. I booked my girlfriend's airplane ticket but didnt book the bus ticket at the time of the booking. Later I tried several times to book the Luthansa express bus for my girlfriend from Munich to Nurenburg online and via telephone with no success. Lufthansa employees (at Larnaca airport and from the call center) reassured me that I could buy her a ticket at the Muhich Airport. We took the LH1769 flight and then when we landed to Munich airport we could not buy a bus ticket as told. It is worth noting that the Lufthansa express bus had avalaible seats. However, they told us because we didn't book the bus ticket with the plane ticket that it was not possible for get to in the bus. At that point nobody informed me that if I didn't travel with the bus my return flight ticket was going to be cancelled. I informed my colleagues that I was not going to take the bus under the said circumstances. My colleagues forgot to notify the Lufthansa bus driver that I arrived in Munich but had to take a taxi after landing. I had to take a taxi to Nuremburg because my girlfriends health doesn't allow her to travel alone and besides she never used the train before or was safe to leave take a taxi alone (in Cyprus we don't have trains). The taxi that night cost 300 euros. My return flight ticket was cancelled and nobody inform me either by call or email because I didn't use the bus from Munich to Nuremburg on the 5th of feb. The return flight's date was on the 9th of February. My colleagues checking for that flight on the 8th of February and mentioned that my name was not on the list for check in. That's how I learned that my return flight ticket was cancelled. The company that booked my airplane tickets didn't notify me as well that my ticket was cancelled neither Lufthansa. I had to book tickets for another flight which I consider unfair as it cost 700 euros and I am complaining about not being informed of the cancellation of my return flight ticket and that my ticket was cancelled. My intention was to use the bus that night and buy a bus ticket for my girfriend, but the problem was that they didnt allow us to pay for her ticket. This is the reason why I didnt directly inform the bus driver that i would not use the bus on the 5th of February.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLarnaca to Munich
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Such a disappointment"

(United Kingdom)

Trip Verified | Such a disappointment. It used to be my favourite airline, had flown so many times in Europe as well as to the US. Decided to go to Buenos Aires via Frankfurt. Both flights were during the night. Never again. They wanted all of us to sleep and not to bother the crew at night at all. Felt so intimidating when I had to ask for a drink as I couldn't sleep. Fly some other airline, as I will indeed in future. Good bye Lufthansa!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Buenos via Frankfurt
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly again by this company"

(Czech Republic)

Trip Verified | This was terrible. I will never fly again by this company. When I made my registration to fly back to Frankfurt from Dublin I needed to pay money for missing my flight to Dublin. And staff told me that he would not give me my tickets back if I didn't pay that. I paid for that. After that I forgot my credit card and I came back for it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Frankfurt
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid it if possible"

(Germany)

Trip Verified | Avoid it if possible. Every other week flights are cancelled because of strikes, lots of delays (as today), waiting 1 hour at the understaffed SENATOR hotline, outdated seating and a webpage where you never can rebook online. Sometimes delays occur - but why it’s not possible to inform passengers before leaving the lounge to the gate?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStockholm to Frankfurt
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“a terrible experience”

(United States)

Not Verified | I had a terrible experience with Lufthansa flying from Cairo to Newark. I was booked to fly at 1:45 AM on Saturday February 24 Cairo to Frankfurt to connect at 1:00PM to fly to Newark NJ business class. On Thursday February 22 after dinner - about 36 hours before the flight I was informed the flight from Frankfurt to Newark was cancelled! No flight was offered. I contacted Lufthansa and another Frankfurt to Newark flight was arranged but no seat assignment could be made. The following morning this flight had disappeared from the Lufthansa app. Contacted Lufthansa again and arrangements appeared for an Egypt air flight Cairo to Newark but no seat assignment could be made and could not confirm - now within 18 hours of flying. This flight then disappeared from the app. Contacted Lufthansa again. This time the customer service person on the phone when she couldn’t find a way to get me home simply hung up on me! I was on a tour of Egypt and the tour director had connections at the airport and finally got me on a flight from Frankfurt to Philadelphia - fortunately I took a cab to Newark so I didn’t have to get to Newark to get my car, but I live much closer to Newark than to Philadelphia and the cab ride back was considerably more expensive.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCairo to Newark via Frankfurt
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Mediocre to horrible quality"

(Germany)

Trip Verified | Lufthansa is the worst airline ever. Mediocre to horrible quality, unmotivated staff and always on strike. The airline has raised ticket prices to outrageous levels and the quality they deliver for those inflated prices is worse then ever. The employees seem to be on strike all the time too. So there is no reliability for those inflated prices.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Munich
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"flight experience is appalling"

(Spain)

Trip Verified | The flight experience is appalling. If they let you on board the service is miserable with poor quality inflight entertainment. I got an email of a seat change after paying for my seats. Luckily they told me at the gate the email went out by error? This is a company that is tired and dated and makes no effort to win over customers. Uncomfortable tight seats. My seat didn’t even have a seat pocket even though you pay for the extra leg room. All in all horrid.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMunich to San Francisco
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely shocking experience"

(United Kingdom)

Not Verified | Absolutely shocking experience. I was asked to put my hand luggage in hold despite having a short layover. The flight was of course late and my luggage didn't make it to the final destination. I had to wait at the airport for 4 hours for the next flight to bring my luggage. I was flying for work and this meant I missed my evening meetings as everything was in my luggage. They could've taken anyone's luggage who just flew to the connection airport and everything would've been fine. I booked a national carrier as I thought it would be a better experience but I have to say this was worse than any of my Ryanair or Wizzair flights have been. The guy was practically shouting at me as well. Never again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Berlin via Munich
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"uneventful Lufthansa European flight"

(Germany)

Trip Verified | An uneventful Lufthansa European flight in economy. No service, except tiny bottle of water, and dull buy on board selection. We did not get on this flight the usual chocolate. Don’t know if it has been an exception because of some reason or if Lufthansa cancel this “perk”. I cannot check this on my scheduled return, as flight is cancelled because of strikes.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Lyon
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"terrible customer service"

(Canada)

Trip Verified | My husband, step-daughter and I flew Lufthansa Toronto - Rome. On our return flight out of Florence, through Germany, the Florence flight was delayed and we missed the Germany flight to Toronto. We had paid for a business flight however, when a flight is delayed and rebooked by the airline, they put you in your original class, which was economy. We incurred many costs staying in Germany over night including the 3 upgrade fees and to this date (from July 2022), we have not received proper communication about our reimbursement claim, not have we received a penny. Lufthansa customer service, if they respond, tell you to be patient. It's now almost been two years and i'm owed over $2,000. Any enjoyment in flight was ruined by their terrible customer service and standing behind their brand
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFlorence to Toronto via Frankfurt
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no