✅ Trip Verified
| Underwhelming experience. Upgraded via their bidding/make us an offer system and reserved seats upstairs. Boarding was late and a little all over the place. Seat and mattress were comfy but not great. Temperature was on the warm side upstairs and when I mentioned this, as I woke up very warm, something I was not used to, I was told ‘it’s always warmer upstairs than downstairs. Went downstairs to business to check and the temperature was much better. Screen size for entertainment is good but for a screen that is that far away, the writing for the menu etc should be bigger. Had to put on my reading glasses to read the on screen options. Left FRA an hour late due to long taxing and de-icing, but pilot made up time to arrive into HGK 40mins late. The person who served me was nice and personable, the rest were just going through the motions as quickly as possible. Went to the kitchen a few times to get water. Had to ask for ice and was served out of almost flat mineral water bottles. Soft drinks were served out of bottles into glasses, small amounts, had to ask for more. Food was reasonably tasty but nothing special and portions were small. More of a Degustation size/type menu than proper meals. Very disappointing. My wife and daughter, who were sitting further up front could not get another croissant nor the scrambled egg choice for breakfast because they were none left and the server was grumpy to them. On this particular flight, the non-engagement and lack of empathy to me from some of crew was only exceeded by arrogance in offering this mediocre service and menu.