Lufthansa

Seat Reviews


4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 123 reviews
4/10
4 star Skytrax Rating
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5/10

"seat layout is really disappointing"

(Switzerland)

Trip Verified | The seat and more particularly the seat layout is really disappointing for such a modern aircraft. The business class cabin looks as though it was designed 20 years ago. There's no aisle access from the window seats, whereas pretty much any other business class cabin in the 350 provides aisle access to all seats. More frustrating, there's absolutely nowhere to store anything. I really get the impression that Lufthansa chose the budget seat and cabin layout for their 350s. It's a shame as the soft product is excellent. Friendly staff, excellent catering.
Seat TypeBusiness Class
Aircraft TypeA350-900
Seat Layout2x2x2
Date FlownNovember 2023
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"very tight and uncomfortable"

(Switzerland)

Trip Verified | Very bad service, the food was awful, the drink options were not good. No champagne for a business class. The seat is a joke, very tight and uncomfortable, even though it was one of the newest aircraft from the market. The checkin was the worst, I got a boarding pass that did not work, I couldn’t even get the digital one and no airport staff printed me a new one even I explained that was not working they haven’t reprinted it for me.
Seat TypeBusiness Class
Aircraft TypeA321neo
Seat Layout2x2
Date FlownNovember 2023
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Seat Storage 12345
no
1/10

"seat is just not comfortable"

(Germany)

Trip Verified | This seat is just not comfortable and my body was aching after a 2 hour flight from Munich to Catania. The only way to have a reasonably convenient flight in this seat is, when sitting in the first row. I reserved a first row seat and got a boarding pass for it but, when boarding was bumped backwards and had to squeeze into the limited space in the other rows in Business Class. Not a very nice feeling to be shown that it doesn’t really matter if one is loyal to Lufthansa. Like my last mid-distance flight on LHs A321 which even worse, I cannot recommend this aircraft for any flight other than very short haul, certainly not in business class and I definitely won’t pay the much higher price charged for this so called premium seat. But at least there was a USB charge point near the seat (in Evo and Business)
Seat TypeBusiness Class
Aircraft TypeA320-200
Seat Layout2x2
Date FlownMay 2023
Type Of TravellerBusiness
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"It was just torture"

(Germany)

Trip Verified | I fly Munich to Cairo and back and, unfortunately was booked on this about 4-hour overnight flight. Lufthansa still uses the A321 with standard short haul seats which just recline a few degrees and make it impossible to get some sleep. In business class, the middle seat is blocked by a table. This makes it impossible to use the free seat as an extension of the already too small seat. So, although there was nobody sitting next to me, I still had to cram into my horrible flimsy seat. It was just torture. In Economy, people could at least use the other seats to lay down if there is nobody sitting there. After arrival, I had to go straight to work which was difficult as I did not get a minute of rest.
Seat TypeBusiness Class
Aircraft TypeA321
Seat Layout2x2
Date FlownMay 2023
Type Of TravellerBusiness
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Seat Storage 12345
no
1/10

"I was extremely disappointed"

(United States)

Trip Verified | During our return trip from Tokyo to Frankfurt we were assigned a seat in the lower deck of the business class section, which was broken, making the 11-hour and 40-minute flight extremely uncomfortable. When we brought this to the attention of the head flight attendant, she was apologetic, but did not offer any solution other than the manual manipulation of the seat, every time we needed to change its position. To our surprise, we found two members of what we believe was an orchestra seated in the upper deck of the business class section with their cellos strapped into chairs next to them. We feel that the head flight attendant could have easily asked one of them to switch seats with us, as the cellos would not have minded if their seat did not recline. Instead, we had to manually manipulate the seat every time we needed to change positions. Although the flight attendants offered to compensate us for the damaged seat, they changed their minds three times, stating that the compensation was only offered to European travelers, not Americans. Overall, I was extremely disappointed with the level of customer service on this flight, and afterward. For the high price of a business class ticket, I expected much better treatment and a more comfortable experience.
Seat TypeBusiness Class
Aircraft TypeBoeing 747
Seat Layout2x2x2
Date FlownApril 2023
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no
7/10

"the seats were very cramped"

(Canada)

Not Verified | In my opinion, I think Lufthansa is a great airline, but their economy class could use some work. When I last flown with them the food in economy was absolutely horrendous. it was a very messy meal and at the end my stomach was aching. Also the seats were very cramped, and there was not even enough legroom to stretch out even for me who is 5ft9. All and all Lufthansa is great airline but if they fixed these points, they would have a lot more customers.
Seat TypeEconomy Class
Aircraft TypeBoeing 747
Seat Layout3x4x3
Date FlownSeptember 2022
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"never been so uncomfortable"

(Germany)

Not Verified | I have never been so uncomfortable for 11hrs. I'm 6ft tall and had almost no legroom. When the chair in front of me was reclined I had even less legroom and the joy of another chair basically in my lap which also made it very difficult to watch my low quality screen. This was flat out painful and I really don't recommend this for anyone.
Seat TypeEconomy Class
Aircraft TypeA350-900
Seat Layout3x3x3
Date FlownApril 2023
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"I was extremely disappointed"

(United States)

Trip Verified | I was extremely disappointed when I messaged customer service that the Business class seat I upgraded to did not lay flat for the 11 hour trip. I emailed them saying that the cabin crew tried their best but they were limited to what they can do and they were great about it. I requested for just a refund of the upgrade and their response was to offer a payment of 50 EUR.
Seat TypeBusiness Class
Aircraft TypeBoeing 747-8
Seat Layout2x2x2
Date FlownMarch 2023
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"The seats were so congested"

(United States)

Trip Verified | One of the worst flights I have taken in recent years, I have flown Lufthansa before, and it was not like this before. The seats were so congested, the TV screen was too small and did not work, touch screen will not respond, extremely poor audio even with high quality headset. Food on our way was Ok, quality needs improvement, food service from Frankfort to Jordan was the worst, clod cheese sandwich. The flight from Cairo to Frankfurt, seats will not recline and so hard, sitting in those seats gives backpain. Frankfort to Houston, same A330, worst seating, recline won’t work, someone had to push up/down for recline to work, window seat is the worst, half of your leg space is taken by some aircraft equipment box.
Seat TypeEconomy Class
Aircraft TypeA330-300
Seat Layout2x4x2
Date FlownFebruary 2023
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
3/10

"main problem here are the seats"

(Singapore)

Trip Verified | Service was excellent. Food and beverage were also according to market level. The main problem here are the seats. It took Lufthansa forever to initiate the transition to newer business class seats. Despite the announcement of their new business class seats, who knows when we can finally experience it. Current seats do not match Lufthansa's pricing that skyrocketed and is I would say one of the worst in the premium segment. This is only compensated by the nice mileage program, service and staff.
Seat TypeBusiness Class
Aircraft TypeBoeing 747-8
Seat Layout2x2x2
Date FlownDecember 2022
Type Of TravellerBusiness
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no