✅ Trip Verified
| Our family was supposed to fly from Toronto to Budapest via Frankfurt with a dog in hold on March 20th,2020. While we were driving to the Toronto Pearson Airport a few hours before the departure, we received the following email from Lufthansa : "This email is to inform you that Lufthansa is currently not accepting any animals in hold at this time. As you are currently booked to travel with a dog, kindly make alternate arrangements or call our Reservations at 1-800-645-3880 We apologize for any inconvenience. Thank you." Being 30 minutes from the airport, packed in a car with the kids, dog, luggages, dog cage, we called the given number. It was busy for 25 minutes than the Customer Service confirmed the fact that no dogs allowed in hold on Lufthansa planes from that day. They don’t look for an alternate solution for us and if we don’t fly without the dog (How could we? What should we do with the dog?), it is considered a no-show situation. At the airport the frustrated Lufthansa staff confirmed the same. So we stuck in Toronto, lost our tickets and may be the chance to get back home in this crazy times. I know that these days/weeks are extremely difficult for all of us but the way how Lufthansa left our family with confirmed tickets on an other continent showing no interest of finding any solution for us - this is very disappointing. As we were rejected by Lufthansa, we tried to find an other company to take us home. KLM made efforts to find the way to offer tickets to us with the dog as well. We are still waiting for the confirmation.