✅ Trip Verified
| After paying for selected seats I saw the seat numbers had changed, one from row 6 was now row 23. Only after numerous attempts did I get through to Lufthansa only to be cut off in the middle of my call. I tried to call 4 or 5 more times to simply be cut off before anyone answered the call. I then tried using the Miles and More member number, I got through after just a few minutes and was helped by a courteous friendly assistant who, after 5 minutes, re-allocated the original seats. At no time did Lufthansa inform me of this change or of the fact they had seated two people on the same booking some 15 rows apart. I wrote an email to Lufthansa on 29.06 asking for an explanation on 23.07 received an automated replay that did not address my question. The seat numbers continued to change in the days leading up to the flight at least the changes were in the same area. 48 hours before the flight the screen showed that the seats "could not be pre-booked on this leg of the journey¨ but could be selected at time of check-in? In line with an apparent Lufhansa "Covid19 code of conduct" during this whole seat reservation farce the seat next to a booked seat was shown as "non-bookable" .. an intelligent and logical move, a positive Lufthansa initiative. However on boarding the plane (after ground staff informing us the pre-booked boarding assistance was ready! I had no requested this and after a brief discussion the whole thing was dismissed with indifference and lack to interest on their part. Upon boarding to my surprise people I saw that in fact passengers were sitting in the "non-bookable seats" .. no Covid19 distancing as implied by Lufthansa. In addition to being incompetent during the booking and boarding process they were also lying about their "responsible seating policy", Additionally boarding was more chaotic than normal, people queuing in the aisles, moving from the back to the front of the plane: evidence of the Lufthansa “dynamic seating process”. During the flight the FAs handed out 3 documents in a disorganized and giggly fashion, requesting us to complete them. The request was in unclear/garbled English and German. When unable to fill out 1 form (as none of the options applied to me) I asked the FA how to proceed: she replied “I don’t know, I´m just a FA, just fill in something!” One form was handed back to the FA, the other 2 had to be handed to the French authorities at passport control/security at Lyon arrivals. There were no officials at Lyon arrivals, no passport or security controls. One document was only valid for nationals from non-EU countries (plus UK, Norway.) The FA clearly had not understood the forms she was handing out. On the return flight I received a “Boarding Gate change” on my phone, the new gate being quoted as G26. As I was unable to find any “G” gates I asked a security guard where the G area was (no ground staff were at the original boarding area). We were then called to board (at the original gate) only to be kept standing for 15 min while the confused and theatrical ground staff gave us unclear and contradictory information. We we bused to the plane (overfull bus). I saw 2 “low-cost" airlines using airbridges.