✅ Trip Verified
| London to Chennai via Frankfurt. Overall very positive experience. Short hops between LHR-FRA were on new A320-neos in both directions and were perfectly comfortable with a small snack provided. Long haul A340-300s used to Chennai say they are 'operated by Lufthansa Cityline' but the passenger experience is identical to normal Lufthansa. Seats are comfy enough with adjustable headrests, sufficient pitch for 6'2 male and decent recline for night flying; managed to sleep almost 5 hours! Although the planes may be getting on now, the interior feels very freshly refurbished and still love Airbus A340/A330 planes in economy with just 2-4-2 layout - much better than Boeing's now standard 3-4-3. Entertainment was good quality screen with decent enough selection with probably about 70-odd movies though a poor selection of mostly German TV programmes. The meal just before Christmas was delicious goose, sauerkraut and dumplings, and with metal cutlery too, then a small sandwich-sized snack before landing. Toilets were kept clean (though maybe best to avoid being too close to them as they got a bit whiffy at times and with all 5 loos together in the middle of the plane, lots of footfall during flight), cabin crew were efficient and were perfectly friendly with me - as a German speaker they seemed to reserve a special extra level of smile when someone spoke German, but I saw several being very direct with other non-native English speakers regarding putting bags in lockers and one seat assignment at the start of the flight. An Indian chap in his 40s found someone sitting in his seat and sought help from an FA to talk to the person, to which she replied condescendingly, "I think you're old enough to ask that yourself, aren't you?" That aside, they were good, the pilot kept us informed well of minor delays and most flights arrived on time. Not cheap at Christmas, but better price than competition and I would happily fly with them again.