Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1617 reviews
6/10
5 star Skytrax Rating
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10/10

"friendly staff on board"

(Germany)

Trip Verified | Munich to Stockholm. Everything was good, friendly staff on board. Good food, nice lounge with a assortment of Food and beverages. Flight was okay, good and clean all things working.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMunich to Stockholm
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"such a big disappointment"

(Australia)

Trip Verified | Munich to Beijing. I had to book Lufthansa for my Europe travel because it was pretty much the only option available. I had the expectation that it was going to be a decent airline because it is “German” and Germans brag about their quality and attention to detail. Well one flight was worse than the other: 1. Unfriendly Staff 2. Very average plane 3. Poor quality food 4. Extra alcohol was served to drunk passengers that were singing the whole night on my flight to Madrid and they kept receiving more alcohol - so we could not sleep the whole night. Today Munich to Beijing and to finish ruining my trip we are a family of three with an infant and this airline brag about being “family-friendly” well they have given us seats separate all over the plane - no help and no respect. This is without a doubt the worse airline I have ever used, such a big disappointment. I live in Australia and I am used to the great service we receive from Qantas, I think Germany needs a decent aerline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Beijing
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"very positive experience"

(United Kingdom)

Trip Verified | London to Chennai via Frankfurt. Overall very positive experience. Short hops between LHR-FRA were on new A320-neos in both directions and were perfectly comfortable with a small snack provided. Long haul A340-300s used to Chennai say they are 'operated by Lufthansa Cityline' but the passenger experience is identical to normal Lufthansa. Seats are comfy enough with adjustable headrests, sufficient pitch for 6'2 male and decent recline for night flying; managed to sleep almost 5 hours! Although the planes may be getting on now, the interior feels very freshly refurbished and still love Airbus A340/A330 planes in economy with just 2-4-2 layout - much better than Boeing's now standard 3-4-3. Entertainment was good quality screen with decent enough selection with probably about 70-odd movies though a poor selection of mostly German TV programmes. The meal just before Christmas was delicious goose, sauerkraut and dumplings, and with metal cutlery too, then a small sandwich-sized snack before landing. Toilets were kept clean (though maybe best to avoid being too close to them as they got a bit whiffy at times and with all 5 loos together in the middle of the plane, lots of footfall during flight), cabin crew were efficient and were perfectly friendly with me - as a German speaker they seemed to reserve a special extra level of smile when someone spoke German, but I saw several being very direct with other non-native English speakers regarding putting bags in lockers and one seat assignment at the start of the flight. An Indian chap in his 40s found someone sitting in his seat and sought help from an FA to talk to the person, to which she replied condescendingly, "I think you're old enough to ask that yourself, aren't you?" That aside, they were good, the pilot kept us informed well of minor delays and most flights arrived on time. Not cheap at Christmas, but better price than competition and I would happily fly with them again.
AircraftA340-300 / A320neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Chennai via Frankfurt
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food tasted very good"

(Germany)

Trip Verified | Munich to Sao Paulo via Frankfurt. It was the well known Lufthansa quality. Although the Caterer LSG Skychefs was on strike Lufthansa build a small food court at the Munich airport to provide food and drinks that you could take on the plane. The longer flight had normal catering. All three of us ordered special food and it tasted very good. And the rest (films, chair, service etc.) was very good.
AircraftA320 / Boeing 747-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Sao Paulo via Frankfurt
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"friendly and efficient"

(Germany)

Trip Verified | Comfortable flight from Gdansk to Munich on Christmas day. Departure and arrival were on time, again both using a remote stand. Flight attendants were friendly and efficient, there was plenty of space as the plane was half full. Baggage took a bit of time to come out which is normal for MUC airport.
AircraftCR900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGdansk to Munich
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"was sorely disappointed"

(United Kingdom)

Trip Verified | London to Malta via London. Decided to give Lufthansa a try after hearing great things and afraid to say was sorely disappointed. Paying a premium to receive a higher degree of service onboard, I was definitely left wondering how they’ve earnt a reputation as a 5* airline. Crew friendly enough, but three hour flight from FRA to MLA with catering consisting of a kid size chocolate Milka sponge and only water available on the trolley. I’ll be steering clear of LH in future!
AircraftA320 Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Malta via London
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"very long queue for check-in"

(France)

Trip Verified | Paris to Budapest via Frankfurt. Very disappointing. There was a very long queue for check-in at Paris. The on-board selection of food and bevrages is worse than other European carriers. The connection time at Frankfurt is very short and inadequate considering the size of the airport and the distance between aprons and gates: we spent 15-20 minutes in a bus to get to the terminal after landing. Inside the terminal, I had to walk 15 mins to get to my next gate. I almost missed my flight. In addition, my baggage was not loaded in time onboard the plane: I didn’t receive it at Budapest. It only arrived next day to my home. Lufthansa did not meet my expectations.
AircraftA320 / A320neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Frankfurt
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Functional flight"

(Germany)

Trip Verified | Munich to Gdansk. Short 1 hour flight to Gdansk for a 5 day holiday. These short hop flights are always on a remote stand and never seems to get it right. This time boarding was called and we waited till most of the people had moved through before going to the gate. Once through we spend the next 10 minutes waiting on the air-ridge for the bus to arrive. Flight was late departing by about 20 min but made up 10 during the flight. Service was friendly with a sandwich and drinks served on the 1 hour flight and my 3 year old got a colouring in book. Seats are okay for the short leg. De-planing again through the pouring rain and a short walk to the terminal. Functional flight but nothing special.
AircraftCRJ900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Gdansk
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Horrible experience"

(Spain)

Trip Verified | Helsinki to Munich via Barcelona. Horrible experience with Lufthansa. I paid more than 200 euros for an intraeuropean flight thinking it would worth it as I was travelling with a prestigious airline called Lufthansa. Chaotic boarding experience in Helsinki, which was supposed to be "organized" by groups, but it actually resulted in the opposite effect: chaos. Boarding in Munich was not organized by groups and it was much more clear and faster. Ground staff in Helsinki, impolite and arrogant when people approached to ask what if they could board. The only food they gave was a packet with 2 biscuits, an exactly the same on the second flight. On both flights they only served water, no other drinks or food available. Flight was completely full and packed. Crew distributed the biscuits right after take off, turned off the lights, closed the curtain and started to chat loudly in German in the galley. They did not show again until it was time to land. I sent a complaint 7 days ago and they have not replied. Next time use low cost (same experience), use Air France, Iberia or Finnair.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Munich via Barcelona
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolute utter trash"

(Denmark)

Not Verified | Milan to Billund via Frankfurt. Absolute utter trash. Consistently manages to lose baggage and rude crew. If you are fortunate and your luggage shows up you best believe it was after a 45-minute wait.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan to Billund via Frankfurt
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no