Lufthansa

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 198 reviews
5/10
4 star Skytrax Rating
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2/10

"looks like a canteen"

(United Kingdom)

This lounge is new in terminal 1C and looks like a canteen. No style at all. Drink choice average food almost non existing. Only nice touch is that it has a direct boarding gate for business passengers. Lounge staff just sit at the door checking if you are qualified to enter. No free wi-fi and this is what I don't understand. It is 2010 now and internet is a part of our and still you have to pay 8 euros for an hour. Lufthansa should be really reconsider the passengers need. The lounge is just gate with some bigger chairs a table with drinks and so called food.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"many people standing and not having a seat"

(United Kingdom)

The lounge was totally crowded with many people standing and not having a seat. Passengers with luggage were bumping into seated travellers while trying to find a space to sit down. Small tables and uncomfy seats. Mediocre food just some awesome sandwiches. As the Star Alliance grows someone would expect an adjusted lounge to cater for the increased number of business and first class traveller. Staff tried hard to clean tables but had a hard time to get glasses and plates back to the kitchen.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"What a disappointment"

(United Kingdom)

What a disappointment. This is a small dreary and window-less lounge packed full with passengers awaiting the Frankfurt and Munich departures (leave within minutes of each other). We couldn't find a seat despite arriving in the lounge almost two hours before departure. There are no showers which could have been a nice touch considering the flights to Germany leave at around 3am - an awkward time meaning that most passengers would have long ago checked out of their hotels and be in need of a freshening up particularly after a day of touring hot and humid Mumbai. At least wifi is free (unlike Lufthansa lounges in Frankfurt!).
AirportMumbai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food was simply awful"

(United Kingdom)

Thai is the lounge used for passengers flying on star alliance carriers. Drink selection good but food was simply awful. The noodles were gobbled up so quickly that the staff couldnt keep the dish full! Internet ok and the lounge chairs have been replaced and at least look the part even if some are not particularly comfortable. Not up to the standard I have come to expect from TG lounges.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"borderline rude staff"

(United Kingdom)

Borderline rude staff with more than a slightly condescending attitude and manner. A definite feeling of everything was too much trouble. However once in the lounge the – mostly Asian – staff were relatively friendly and efficient but still lacking. The atmosphere in this very spacious lounge is pleasant and relaxing and knocks spots off any lounge in FRA with the exception of the F Class Terminal. I arrived at 4:40 pm. and only awful-smelling soup and the remains of crisps nuts and the like could be found. At 5 pm. hot snacks were brought out and were surprisingly tasty. Drinks selection is moderately good. Armchairs with low tables and Café-style tables and chairs are available and are kept quite clean. Toilet area clean. Internet access and WLAN. Overall a pleasant experience and a much much better transfer airport and lounge than FRA.
AirportMunich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"worst business class lounge"

(United Kingdom)

Worst business class lounge I have ever experienced. Uncomfortable chairs dirty carpet and horrible food service. The front desk receptionists were rude and there is no wireless internet.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"should be ashamed to offer such a dump"

(United Kingdom)

Lufthansa should be ashamed to offer such a dump to their and their star alliance partner business class passengers. Old and run-down furniture empty plates remained on tables for long time and filthy carpets gave me the impression I was sitting in a run-down train station. Only potato salad and some sort of meat dumplings on offer and standard drinks at the self service counter. Lounge (above my SQ flights departure gate B 48) offers nice views of the tarmac but the outdoor viewing area is closed and appears to be closed some time already due to the weeds growing outside. Why wasn't I surprised that no free wireless internet was available but you had to pay for WIFI. Do have to point out that the shower facilities were flawless and very clean and well maintained. This lounge is a major embarrassment for LH in their home hub.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"lounge is very crowded"

(United Kingdom)

The lounge is at the very far end of the finger with most intra-Schengen flights and it might well take up to 15 minutes to reach and then the same amount of time again to go to the connection gate. The lounge is very crowded even more crowded than some of the public seating areas one passes on the long way there. Drinks selection is good food is bewilderingly low- standard:e. Newspaper selection good lounge not provide free wireless internet.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"A good lounge experience"

(United Kingdom)

A good lounge experience. Centrally located quite spacious relaxed and very clean. Furniture a bit on the sturdy side. Nice staff good views a very good drinks selection. Food less impressive. Very good newspaper selection. Had troubles connecting to internet on my own computer.
AirportDusseldorf Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"appalling lounge"

(United Kingdom)

Appalling lounge about 12 seats small no windows even the staff are embarassed by this truly awful lounge. Good selection of drinks and some snacks but this has to rate as the worst lounge I have been in. Flying SWISS First Class but you have to use this lounge as SWISS do not have their own at Boston. Avoid at all costs!
AirportBoston Logan Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no