Lufthansa

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 172 reviews
5/10
5 star Skytrax Rating
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2/10

"some staff make an effort to please"

(France)

As I write I am sitting in this lounge. Of course I cannot use my own computer unless I pay 8 euros per hour : 9 booths are provided free so one waits for one of these to be unoccupied. The business class lounge is better than this one a better selection of food and drinks and some (not all) of the staff make an effort to please. Here for lunch there is a selection of nibbles and one dish. There are 6 wines on offer 2 of which are inferior "Methode" sparkling whites: the best is a medium grade red rioja. The showers are fine provided you use them late afternoon. If you wait until just before a late flight as is normal they are crowded. When I think of the facilities offered in Changi I have to ask myself why SIA want to be in this alliance.
Lounge NameSenator / Star Alliance Lounge
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge feels like a mess"

(United States)

The lounge feels like a mess hall rather than a lounge. Wifi is not free the furniture is not comfortable and the place is overcrowded. As I type this I am sharing a small table with three other people who were scrambling for a seat. This place is comparable to an overcrowded bus in Cairo.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"dark and dirty"

(Ireland)

Was on route to DUB via MUC had the chance to sample the Lufthansa lounge in IST. The best thing about this place is knowing you will be leaving. Dark and dirty are the two words that best capture the feel of this place. No external windows carpets and soft furnishings were well past their sell by date. The snacks and beverages were very average. Find it hard to think that Lufthansa would be happy to use this lounge going forward. The positive was that there was free Wi Fi.
Lounge NameMillenium Lounge
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"decor is a bit cold and not very welcoming"

(United Kingdom)

The decor is a bit cold and not very welcoming. The selection of food limited though the Oktober Fest special was a nice touch. The selection of drinks is varied and good. I find it really strange that Lufthansa does not offer free WiFi in their Senator lounges (nor the business class lounges). But the lounge is a welcome escape from the not very customer friendly Tegel airport. The staff at the front desk not very welcoming though I have had very good experiences at other times.
Lounge NameSenator Lounge
AirportBerlin Tegel Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the lounge was quiet and peaceful"

(United Kingdom)

At the time we were there the lounge was quiet and peaceful. There is table seating near the food. The food selection was not extraordinary but okay. There is a nice selection of beverages hot and cold. Nice comfortable lounge chairs.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a bit disappointing"

(United Kingdom)

A bit disappointing. Stale bread watery fruit salad some nuts and a full freezer full of mini-ice creams - an odd mix of food! Wifi and computers were spotty but they did try to fix them immediately. Lounge was fairly comfortable if a bit drab and boring. Was starving but had to go outside to the airport where there were many good options to purchase food.
AirportDusseldorf Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"has a very minimalist Scandinavian appeal"

(United Kingdom)

Shared lounge with SAS and has a very minimalist Scandinavian appeal. Nice variety of breads cold cuts cheeses fruit drinks (wine beer alcohol and soft drinks) etc. A few computer terminals magazines and fresh fruit scattered around.
AirportNewark Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"spacious relaxation area"

(United Kingdom)

Being quite spacious the lounge features several areas. A working area for laptop users a kind of bistro area and a spacious relaxation area with several TV screens. Two lavatories and two bars (with only one featuring the full variety of available snacks and drinks). Snacks include the usual cake and soup selections drinks include soft and hard beverages alongside two kinds of draught beer. Wireless internet is not available free of charge.
AirportDusseldorf Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the lounge was a joke"

(United Kingdom)

The lounge was a joke! We flew a Star Alliance airline and was told that we could use Lufthansa business lounge. We had to walk very far from our gate go through a security check point to get to the lounge. Then later after we exited from the lounge we had to go through another security check point at our gate. That added up to a lot of time. We hope for a decent cup of coffee but it was terrible coming out of a coffee machine. A few cups of yogurt on a tray open to all sneezing customers. Sandwiches were made with old bread as hard as rock! No free internet connection! We will not go to this lounge again and will complain to our airline.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very run down and second rate"

(United Kingdom)

The standard and variety of food and beverages available in this Gold Card-only lounge continue to deteriorate. The furniture isn't particularly comfortable working space is cramped and the whole ambience of the place is very run down and second rate. Presumably it's because Lufthansa spend all their resources pandering to the first class lounge users and do not see their Gold Card holders as meriting much in the way of service. It used to be a lot better; why have they allowed their standards to slip so low?
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no