Lufthansa

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 172 reviews
5/10
5 star Skytrax Rating
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1/10

"should be ashamed to offer such a dump"

(United Kingdom)

Lufthansa should be ashamed to offer such a dump to their and their star alliance partner business class passengers. Old and run-down furniture empty plates remained on tables for long time and filthy carpets gave me the impression I was sitting in a run-down train station. Only potato salad and some sort of meat dumplings on offer and standard drinks at the self service counter. Lounge (above my SQ flights departure gate B 48) offers nice views of the tarmac but the outdoor viewing area is closed and appears to be closed some time already due to the weeds growing outside. Why wasn't I surprised that no free wireless internet was available but you had to pay for WIFI. Do have to point out that the shower facilities were flawless and very clean and well maintained. This lounge is a major embarrassment for LH in their home hub.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"lounge is very crowded"

(United Kingdom)

The lounge is at the very far end of the finger with most intra-Schengen flights and it might well take up to 15 minutes to reach and then the same amount of time again to go to the connection gate. The lounge is very crowded even more crowded than some of the public seating areas one passes on the long way there. Drinks selection is good food is bewilderingly low- standard:e. Newspaper selection good lounge not provide free wireless internet.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"A good lounge experience"

(United Kingdom)

A good lounge experience. Centrally located quite spacious relaxed and very clean. Furniture a bit on the sturdy side. Nice staff good views a very good drinks selection. Food less impressive. Very good newspaper selection. Had troubles connecting to internet on my own computer.
AirportDusseldorf Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"appalling lounge"

(United Kingdom)

Appalling lounge about 12 seats small no windows even the staff are embarassed by this truly awful lounge. Good selection of drinks and some snacks but this has to rate as the worst lounge I have been in. Flying SWISS First Class but you have to use this lounge as SWISS do not have their own at Boston. Avoid at all costs!
AirportBoston Logan Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no more Lufthansa flights for me"

(United Kingdom)

Arrived at 5am from CAN and was departing at 7am. Terminal 1 lounge not ready drinks only. No cold meats nothing - cold soup though! And in true Lufthansa style no free WiFi! When are they going to get into the 21sr century. Terrible dire. No more Lufthansa flights for me.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"couldn't even find a seat"

(United Kingdom)

I had to "borrow" the Internet from the British Airways lounge next door as the only offering the LH lounge had was a pay-by-the-hour t-Mobile connection (nice partnership guys). Many business class customers couldn't even find a seat - you'd think they'd design a lounge to accommodate a 747-400 customer base but apparently not. Plus no windows? I felt like I was in a doctor's office waiting area. Its only saving grace was the ample supply of wine beer and champagne.
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"it was not a pleasant experience"

(United Kingdom)

We had a lot of hassle with Lufthansa checking onto our flight. Madrid - Munich - Hong Kong. Their staff do not know how to read E-Tickets anyway once that was sorted I was looking forward to spending some time in the Star Alliance lounge before our flight. However it was not a pleasant experience. The food was peanuts chips club sandwiches and a couple of muffins. The drinks selection was very limited. No bubbles. And the internet was not working. Not a nice lounge at all.
Lounge NameStar Alliance Lounge
AirportMadrid Barajas Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering N/A
Washrooms 12345
Staff Service 12345
no
5/10

"outdone themselves with this new lounge"

(United Kingdom)

The lounge is only open to premium passengers from intercontinental flights and elite members of Lufthansa's Frequent Flyer programme (no Star Alliance or partner flights keeping the lounge uncrowded. Luggage stored upon arrival and put my name in for a shower at reception. Experience has taught me to wait for a long time for a shower in the arrivals lounges; not at here. The attendant told me there are 26 showers (plus two on the main level (the lounge spans two levels)). Heated floors grooming supplies available on request (all name brands) and they'll even press your clothes if you're First Class or a gold card holder or above (unfortunately I'm only silver so I can't report on that). Full breakfast buffet upstairs with hot and cold foods comfortable seating recharging station for mobile phones and internet computers. Lufthansa has outdone themselves with this new lounge. The staff informed me that Lufthansa's will open a second Welcome Lounge in Concourse A as part of their redevelopment project.
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Lufthansa has done an excellent job here"

(United Kingdom)

Lufthansa has just recently opened its first arrivals lounge in Frankfurt airport. Its open for premium passengers as well as elite loyalty card holders arriving on long haul flights. Its open from 5am until 12.30 pm and is located just outside the exit of baggage in Terminal 1B. It was bright and staff took care of my luggage and stored it in a secure area. The reception asked me if I needed a shower and directed me to the shower area downstairs. When I went down another staff directed me to the shower room and it was nice to see a welcome note displaying my name on a LCD screen in the shower room! The shower was delightful and had heated granite floors rainforest shower heads Occitane toiletries etc. There was an extensive breakfast buffet with hot items like scrambled eggs pancakes waffles etc and fired eggs could be ordered too. Cup noodles available on request. A lot of cold items like cereals cold cuts cheese etc . Ample dining space free internet via computer terminal snooze areas were other features of lounge. Overall Lufthansa has done an excellent job here and this lounge is far superior than its existing lounges in the departure area.
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"nice new design but always very crowded"

(United Kingdom)

Nice new design but always very crowded. Entrance is shared with Business Lounge and toilets are only available in the Business Lounge. Excellent drink selection but food selection is a little bit chaotic. They have a lot of stuff which not really fits together and especially the salads are low-quality convenience products with tons of mayonaise. Only limited offer of cake sweets or chocolate. Extensive offer of national and international newspapers. Actually they had set up a smoothy bar where a bartender made fresh smoothies. Quite a nice idea although the noise of the fruit mixer was quite disturbing.
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no