Lufthansa

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 199 reviews
5/10
4 star Skytrax Rating
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3/10

"couldn't find a single seat"

(Kuwait)

Terminal A : Had to go there since the only business lounge available was this. Very crowded couldn't find a single seat! I could swear that some were leaning on sofa chairs for rest till somebody leaves a spot. Not a single item of food was visible only draft beer. We had to leave since no seat was available and it was better to get some food outside. I wouldn't dream of coming here again. Terminal B a lot more spacious than the one in A. More food selection (bread vegetable noodle soup cream cheese/Butter olives and pickles) and soft drinks/beer is provided. A single 40inch-something monitor was only available. Good selection of newspapers (they had chinese/arabic newspapers as well I was surprised). An okay lounge but it would need more improvement on the food bar selection. Both lounges you have to pay for Wi-Fi.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the worst without any doubt of any airline"

(South Africa)

I must confirm that the Lufthansa Business class lounges (visited 3 at Frankfurt and one in Johannesburg ) are the worst without any doubt of any airline. If you are hungry visit a restaurant at the airport as the best Lufthansa has to offer is a huge bread roll with two coin sized slices of polony/fake ham. Queued for a toilet. Waited 30 min for a shower.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"One word terrible"

(United Kingdom)

One word terrible. Munich lounge Friday evening over crowded shabby and a disgrace to an alleged 4 star airline. One to be avoided at all costs.
AirportMunich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge was over crowded"

(Australia)

Lounge was over crowded and there was no where for me to sit. Wifi was not free which is joke and of the computers that offered 'Free Wifi' I was unable to log into any of my email accounts - the internet just didn't work. Onboard I was promised 'free breakfast at the business class lounge' on arrival at the airport should I choose not to eat on the plane. Imagine my disappointment when all that was available was asparagus soup - that tasted like dish water. Coming off an overnight flight from the US and waiting to connect to another flight I expected better food to be waiting for me and at least a place to sit and be able to check my emails also.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"food and snacks feel standardized"

(Sweden)

Spent half-an-hour in this lounge yesterday and I thought that it was very much in line with the typical Lufthansa offering. Even food and snacks feel standardized across the world when you travel Lufthansa! I liked the good location close to the gates and pleasant staff. I disliked the bulky and complicated way to get Internet Access and the computers in the lounge should have been sent to a museum about ten years ago!
Lounge NameSenator Lounge
AirportWashington Dulles Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"overcrowded at first"

(United States)

Overcrowded at first but it cleared out as I had four hours to wait on my flight. This is the only lounge I have seen within the Star Alliance group to charge for internet usage. That is just stupid. As always the staff are unpleasant and unhelpful. When I asked if I could get a wireless card with a password I was told and I quote: "Yes. Your Credit Card." very succinctly. I have to agree with most of the reviews I have seen so far - chairs are uncomfortable it can be very crowded and the two tiny elevators allowing access to the lounge are ridiculous and slow. All of the Star Alliance airlines need to get together and take a course from Singapore Airlines on how to run a proper lounge. Services are so inconsistent across all of the airlines that it's almost comedic.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"overcrowded mess"

(United States)

Overcrowded mess. The worst thing is that the only way to get in or out (barring a fire) is through two tiny and slow elevators. I was shocked when I was trying to go to my plane and I had to wait for a long line to clear just to get out. I'm sure people have missed their flights because of that set up.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"some staff make an effort to please"

(France)

As I write I am sitting in this lounge. Of course I cannot use my own computer unless I pay 8 euros per hour : 9 booths are provided free so one waits for one of these to be unoccupied. The business class lounge is better than this one a better selection of food and drinks and some (not all) of the staff make an effort to please. Here for lunch there is a selection of nibbles and one dish. There are 6 wines on offer 2 of which are inferior "Methode" sparkling whites: the best is a medium grade red rioja. The showers are fine provided you use them late afternoon. If you wait until just before a late flight as is normal they are crowded. When I think of the facilities offered in Changi I have to ask myself why SIA want to be in this alliance.
Lounge NameSenator / Star Alliance Lounge
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge feels like a mess"

(United States)

The lounge feels like a mess hall rather than a lounge. Wifi is not free the furniture is not comfortable and the place is overcrowded. As I type this I am sharing a small table with three other people who were scrambling for a seat. This place is comparable to an overcrowded bus in Cairo.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"dark and dirty"

(Ireland)

Was on route to DUB via MUC had the chance to sample the Lufthansa lounge in IST. The best thing about this place is knowing you will be leaving. Dark and dirty are the two words that best capture the feel of this place. No external windows carpets and soft furnishings were well past their sell by date. The snacks and beverages were very average. Find it hard to think that Lufthansa would be happy to use this lounge going forward. The positive was that there was free Wi Fi.
Lounge NameMillenium Lounge
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no