Lufthansa

Arrived at 5am from CAN and was departing at 7am. Terminal 1 lounge not ready drinks only. No cold meats nothing - cold soup though! And in true Lufthansa style no free WiFi! When are they going to get into the 21sr century. Terrible dire. No more Lufthansa flights for me.

I had to "borrow" the Internet from the British Airways lounge next door as the only offering the LH lounge had was a pay-by-the-hour t-Mobile connection (nice partnership guys). Many business class customers couldn't even find a seat - you'd think they'd design a lounge to accommodate a 747-400 customer base but apparently not. Plus no windows? I felt like I was in a doctor's office waiting area. Its only saving grace was the ample supply of wine beer and champagne.

We had a lot of hassle with Lufthansa checking onto our flight. Madrid - Munich - Hong Kong. Their staff do not know how to read E-Tickets anyway once that was sorted I was looking forward to spending some time in the Star Alliance lounge before our flight. However it was not a pleasant experience. The food was peanuts chips club sandwiches and a couple of muffins. The drinks selection was very limited. No bubbles. And the internet was not working. Not a nice lounge at all.

The lounge is only open to premium passengers from intercontinental flights and elite members of Lufthansa's Frequent Flyer programme (no Star Alliance or partner flights keeping the lounge uncrowded. Luggage stored upon arrival and put my name in for a shower at reception. Experience has taught me to wait for a long time for a shower in the arrivals lounges; not at here. The attendant told me there are 26 showers (plus two on the main level (the lounge spans two levels)). Heated floors grooming supplies available on request (all name brands) and they'll even press your clothes if you're First Class or a gold card holder or above (unfortunately I'm only silver so I can't report on that). Full breakfast buffet upstairs with hot and cold foods comfortable seating recharging station for mobile phones and internet computers. Lufthansa has outdone themselves with this new lounge. The staff informed me that Lufthansa's will open a second Welcome Lounge in Concourse A as part of their redevelopment project.

Lufthansa has just recently opened its first arrivals lounge in Frankfurt airport. Its open for premium passengers as well as elite loyalty card holders arriving on long haul flights. Its open from 5am until 12.30 pm and is located just outside the exit of baggage in Terminal 1B. It was bright and staff took care of my luggage and stored it in a secure area. The reception asked me if I needed a shower and directed me to the shower area downstairs. When I went down another staff directed me to the shower room and it was nice to see a welcome note displaying my name on a LCD screen in the shower room! The shower was delightful and had heated granite floors rainforest shower heads Occitane toiletries etc. There was an extensive breakfast buffet with hot items like scrambled eggs pancakes waffles etc and fired eggs could be ordered too. Cup noodles available on request. A lot of cold items like cereals cold cuts cheese etc . Ample dining space free internet via computer terminal snooze areas were other features of lounge. Overall Lufthansa has done an excellent job here and this lounge is far superior than its existing lounges in the departure area.

Nice new design but always very crowded. Entrance is shared with Business Lounge and toilets are only available in the Business Lounge. Excellent drink selection but food selection is a little bit chaotic. They have a lot of stuff which not really fits together and especially the salads are low-quality convenience products with tons of mayonaise. Only limited offer of cake sweets or chocolate. Extensive offer of national and international newspapers. Actually they had set up a smoothy bar where a bartender made fresh smoothies. Quite a nice idea although the noise of the fruit mixer was quite disturbing.

The lounge is very small with limited facilities and space. Still the old design which looks a little bit outdated. Drink selection okay but food selection really poor.

What a difference to the old airside lounge and temporary lounge at Cologne airport! Very good selection of food and drinks with plenty of seating even on a Friday evening. If only all Lufthansa lounges could be like this. This was the Senator/Star Alliance Gold Lounge upstairs so can't comment on the business lounge downstairs but I was impressed at last by a Lufthansa lounge.