✅ Trip Verified
| Dublin to Copenhagen. Was absolutely robbed by this airline. Had an issue checking in online the night before my flight, so my partner and I decided to get to the airport 3 hours early (we were recommended to get there 1hr early, but decided to take precautions!) just in case, as we’d been warned that Ryanair is very picky. At this stage, I should also mention that my partner and I are only travelling with Carry-On backpacks (no bags to check in - this has been fine on every other airline we’ve used during our 6 week holiday). We arrived at the desk only to be rudely told that checking in at the desk will cost us €55 each, and no, there was nothing they would do about that despite my issue with their website. And then the clerk eyed our backpacks and told us to go check those in as well. I’d already checked the pricing of baggage for the airline (some budget flights ask you to pay for carry-on, but I had found Ryanair only charges €10-20 for check in baggage and nothing for small carry-on). The cost for each bag to go under the plane? €40 each. That’s almost €200, just to get on the plane! That’s more expensive than my flight was to start with! Absolutely no customer care, let alone a shred of politeness or empathy. Nobody considered listening to our problem or even explaining why it had to be this way, and instead waved us away like we were being unreasonable for being shocked and upset by losing an unexpected €200. I’ll not fly with Ryanair again, and would advise any and all people hunting for budget flights to choose Easyjet instead. I’ve had great experiences with them in the airport, and even the flight attendants and planes themselves are much, much nicer than Ryanair.